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Mind Professionals

About

Mind Professionals and Provide Wellbeing: United in Care Mind Professionals is proud to be part of the Provide Wellbeing family, under the umbrella of Provide Community CIC. This partnership allows us to offer a broader range of integrated health and social care services specialist professional services while maintaining our commitment to delivering exceptional neurodevelopmental care. Our clients benefit from enhanced care pathways and the combined expertise and resources of both Mind Professionals and Provide Wellbeing. 

Contact

[email protected]
01223 813838

Find out more

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Closed
Ref: 828-PROVIDE3405A Vacancy ID: 7004230

Client Support Officer

Closed for applications on: 25-Feb-2025 17:00

Closed

Closed for applications on: 25-Feb-2025 17:00

Location

Mind Professionals
1 Stow Court
Cambridge
CB25 9AS
Essex

Contract type & working pattern

Permanent
Full time - 37.5 hours per week (37.5 p/w)

Salary

Local pay scale

Specialty

Neurodevelopmental

Job overview

You will co-ordinate the clinical diary and scheduling of appointments. This will require communication between service users and their external stakeholders, clinicians, and the internal team of clinical administrators.

Advert

Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments are
offered/completed within the time frame specified. Responding to new enquiries received by the service to
provide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiry
conversion rate. Working toward enquiry conversion service targets.
• Update NHS System One as required and also help to set up System One accounts for new users.
· Deal with complaints and patient sensitivities.
· Proofread, finalise, and email assessment reports that have been concluded on the system.
· Receiving/sending emails from NMP’s to clients/GP. Monitor our long waiters list and resolve relevant issues.
· Collection and distribution of post/new referrals to the team.
· Maintain a monthly log of all new referrals to team.
· Cover colleagues work when they are on leave or due to illness or if they are over capacity.
· Discharging all patients from our team once their assessments are complete.
· Refer patients to post diagnostic support partners where appropriate.
• Data input and uploading case documentation to inhouse database.
• Liaising with External contacts (schools).
• Ensuring internal/external clinic rooms are booked as required.
• Training and supervising new starters within the team.

Further details concerning commission payment rates will be shared with shortlisted candidates.

Working for our organisation

The ND department at Mind Professionals is a small team making a big difference in the neurodevelopmental sector. It aims to support and
empower patients through their diagnostic journey

Detailed job description and main responsibilities

Monitoring of clinician diaries and scheduling appointments.
· Monitor patient lists ensuring all appointments are offered/completed within the time frame specified.
· Responding to new enquiries received by the service to provide relevant service information.
· Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate
· Working toward enquiry conversion service targets.
• Update NHS System One as required and also help to set up System One accounts for new users.
· Deal with complaints and patient sensitivities.
· Proofread, finalise, and email assessment reports that have been concluded on the system.
· Receiving/sending emails from NMP’s to clients/GP
· Monitor our long waiters list and resolve relevant issues.
· Collection and distribution of post/new referrals to the team.
· Maintain a monthly log of all new referrals to team.
· Cover colleagues work when they are on leave or due to illness or if they are over capacity.
· Discharging all patients from our team once their assessments are complete.
· Refer patients to post diagnostic support partners where appropriate.
· Provide clinicians with documents required for assessments.
• Data input and uploading case documentation to inhouse database.
• Liaising with External contacts (schools).
• Ensuring internal/external clinic rooms are booked as required.
· Training and supervising new starters within the team.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Application form and interview

Essential criteria
  • Experienced working in an office environment for at least 1 year
  • Ability to work in a team
  • Strong verbal and written communication
  • Customer service skills
  • Attention to detail
  • Knowledge of MS, WORD and Outlook
  • Reliable and Dependable
  • Willingness to learn and adapt to challenging environments
  • Excellent organisitional skills
  • Confident phone manner
  • Team player
Desirable criteria
  • A levels or equivalent
  • Previous administration / admin support experience
  • A background in psychology and/ or working in mental health services
  • A keen interest in supporting and empowering neurodiverse individuals

Application form and interview

Essential criteria
  • Positive attitude towards work
Desirable criteria
  • Demonstration of problem-solving

Documents

Further details / informal visits contact

Name
Mr James Chambers
Job title
Neurodevelopmental Service Manager
Email address
[email protected]
Telephone number
01223813838
Additional information

Megan Beaumont - Team Lead

[email protected]

No longer accepting applications

Sorry, this vacancy is no longer accepting applications.

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