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Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

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Northumbria Healthcare NHS Foundation Trust is an award winning NHS Foundation Trust which provides hospital and community health services in North Tyneside, and hospital, community health and adult social care services in Northumberland.

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Address: Northumbria Healthcare NHS Foundation Trust; Human Resources Department; Northumbria House; 7/8 Silver Fox Way, Cobalt Business Park; Newcastle upon Tyne; NE27 0QJ
Contact Number: 0191 2031415 Option 2

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Swyddi Gwefan

Closed

Cyf: 319-7004959JN ID y swydd wag: 7004959

Customer Service Fleet Administrator

Closed for applications on: 27-Chwef-2025 00:01

Statws y swydd wag: Closed

Closed for applications on: 27-Chwef-2025 00:01

Lleoliad

Gwefan: Northumbria Healthcare Manufacturing and Innovation Hub
Cyfeiriad: Avenue Road
Tref: Seaton Deleval
Cod post: NE25 0QJ
Major / Minor Region: Tyne a Wear

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Contract

Parhaol

Oriau

Llawnamser
Rhan-amser
Gweithio hyblyg

37.5 awr yr wythnos

Cyflog

Cyflog: £25,674 pro rata per annum
Cyfnod cyflog: Yn flynyddol
Gradd: (Level 3)

Arbenigedd

Prif leoliad: Customer Services

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you:

Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
Support and connection through a variety of Staff Network groups
A range of flexible working opportunities
Generous annual leave and pension scheme
Access to lease car and home electronics scheme (qualifying criteria applies)
Opportunities to improve your professional development through our vast training programmes
On-site nursery places via salary sacrifice
Access to savings scheme via salary sacrifice with Northumberland Community Bank

We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.

If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.

Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.

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Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, client Trust liaison officers, insurance company staff, Home Electronic Scheme suppliers, government officials and other key external contacts.
Handle all problems/issues relating to the provision of lease cars and the subsequent delivery, on-going maintenance, insurance and payments. This process involves complex queries and negotiation is often necessary, as is a sensitive approach.
Deal with a wide variety of queries from; employees, leasing companies, dealers, pool car providers/users, insurance brokers and managers/budget holders.
Required to provide contentious information e.g. the challenging of and/or withdrawal of Trust employees’ entitlement to a lease car or advising drivers are liable to pay for damage to cars. This information must be relayed in a professional and non-confrontational manner.
The post holder is required to explain financial aspects of both schemes. This includes; how costs to drivers vary with different vehicle types, mileages and the effect that benefit in kind has on user’s tax codes.
Describe and explain technical specifications of different manufacturers and models of car.
Understand and explain the varying complexities of salary sacrifice and how these relate to car lease and home electronic schemes.
Manage the delivery of vehicles with lease companies/dealers, which often includes the rescheduling of vehicle delivery dates, often at very short notice and with inconvenience and cost to suppliers.
Manage the process of Home Electronics from enquiry to order to delivery to end of lease, with customers and their employees.
Ensure vehicles are ordered at the most advantageous price from the panel of suppliers to gain best value for the trust and its customers.
Evaluate quotations for repairs of vehicles, assess if quote is reasonable and if so approve.
Responsible for converting quotations into placed business.
Identify and react to potential customer enquiries ensuring a very high level of accuracy.
Work efficiently and enthusiastically towards the team targets.
Identify and highlight potential sales opportunities e.g. targeted vehicles.
Handle potential customers who have; registered on the system but not progressed to the quotation stage, obtained quotes but not ordered and accepted quotes but not returned complete paperwork.
Engage with customers on the ‘live chat’ area of the website (when developed).
Responsible for answering routine customer queries prior to point of order ensuring the highest possible conversion rates are achieved.
Handle routine queries from drivers over the sales element of the scheme.

Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.

If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!

Certificate of Sponsorship

Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

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Qualifications

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Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration.

Experience and knowledge

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Knowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service related industry.
Knowledge or experience of working with databases.
Supervisory experience or can demonstrate an aptitude to supervise other team members.