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Guy's and St Thomas' NHS Foundation Trust

About
Contact
- Address
- Trust Offices
- St Thomas' Street
- London
- SE1 9RT
- Contact Number
- 020 7188 7188
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Catering Assistant
Closed for applications on: 31-Mar-2025 00:03
Vacancy status: Closed
Closed for applications on: 31-Mar-2025 00:03
Key details
Location
- Site
- Guy's & St. Thomas' Hospital
- Address
- Westminster Bridge Road
- Town
- London
- Postcode
- SE1 7EH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Part time
- Other
Salary
- Salary
- £29,029 p.a (pro rata) inc HCA
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 2)
Specialty
- Main area
- Retail Catering
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
An exciting opportunity to work in the Retail Catering department at Guy’s and St Thomas’ NHS Foundation Trust is now available. The successful applicants will provide a service in retail catering areas for staff, patient and visitors, serving a variety of nutritious and healthy hot and cold food.
In our busy restaurants we are looking for catering assistants to provide an excellent and an exceptional customer service. You will need to be self-motivated, have a flexible approach to work, be able to work as part of a team and have the ability to work using your own initiative. Good communication skills are essential for the successful candidate to be able to liaise with a multi-disciplinary team and ensure excellent standards are achieved.
Catering assistants will be responsible for several aspects including serving and setting up breakfast and lunch service and taking payment from customers buying their food and clearing down at the end of the day.
Please note that this is a physical job and lifting and pulling is required as catering areas must always be fully stocked.
Advert
2 x part time –one is - 10:30 – 16:30 – 5.5 hours per day; and one is 4 hours per day 13:00- 17:00 per day,
We are looking for Catering Assistants who can work quickly and efficiently whilst taking real care with their work.
‘Caring’ is one of our Trust Values and all team members must be friendly with a willingness to help patients, visitors and colleagues at all times.
If you are passionate about the restaurant industry and have prior experience as a catering assistant, we invite you to apply today.
Working for our organisation
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
What We Offer
We offer a dynamic challenging job in an exciting, fast moving, flexible working environment. We have a strong commitment to your personal and professional development.
In addition, we offer excellent benefits, including:
• The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.
• Interest free Season Ticket Loan
• Long Term Service Awards
• Subsidised on-site nurseries and childcare vouchers
• A comprehensive staff health and well-being programme
• Ride to work scheme
• Employee assistance programme
• Free stop smoking service
If you would like to join the team, please apply online
Detailed job description and main responsibilities
Provides an efficient and effective retail catering service to their designated areas of responsibility. There will be times that you will be required to work at alternative sites across Guy’s and St Thomas’ sites due to the needs and demands of the service.
Conducts a wide range of retail catering service duties including:
Assist with the actual meal service and associated duties as allocated by the Supervisor around service times.
Be familiar with the two week menu cycle and all other associated menus like theme day and chef special
Checking of food and beverages served for quantity, quality and appearance and maintaining standards of hygiene.
Checks whether there are any additional dietary requirements or any change to menu.
Assisting with the preparation of snacks and beverages, cleaning of dining areas, serveries and equipment, washing up of crockery, cutlery etc.
Assisting with the requisitioning of beverages, dry goods (sugar, sauces condiments, etc.), cleaning materials, linen and tableware.
Maintaining a neat and tidy appearance at all times.
Reporting any mechanical and electrical defects and the need for repairs to the catering supervisors.
Complete all control records, temperature, cleaning rotas, food waste and otherwise as trained by the supervisor.
Cleans restaurant/café fittings, including sinks, microwaves/ovens and fridges/coffee machines; and removes any food debris present from surfaces by using cleaning materials.
Maintains high standards of tidiness within your designated areas of responsibility.
Replaces all consumables; ensuring they are fully stocked at all times, including hand towels, hand soap and waste sacks, clean as you go.
Empties and cleans waste bins, ensuring items are disposed of both safely and correctly in accordance with the waste and infection control policies.
Conducts regular audits on food wastage and identify to the chef or supervisor if there are high levels of waste
Be familiar with menu content, products on offer, all selling prices and details of other restaurants (i.e opening times, locations)
To assist in the decanting of recipes and packing
To ensure that all Hazard Critical Control Points are adhered at all times
Assisting with the general cleaning of the kitchen and server areas, cooking equipment and washing up of kitchen utensils and etc.
Maintaining of cross charging records.
Safe working practices in the dining rooms and server in accordance with good catering practice and provision of the Health and Safety at Work Act.
To observe and maintain the relevant Health and Hygiene Regulations as laid out in the Food Safety Act 1990.
To report any accident immediately as per the accident procedure.
Any other duties commensurate with the grade, for the efficient running of the department.
Ensures that applicable standing financial instructions are met and follows the Cash procedure.
Required to operate cash register, record and monitor cash and voucher takings.
Count cash and vouchers at the end of service with the Supervisor.
Count and take responsibility for the float at the beginning and end of each shift.
Ensuring the takings are secure at the end of the shift and are handed over to the Supervisor
Ensure all correct paperwork is filled in correctly and all data is recorded.
Responsible for discrepancies on own till according to the (Local cashiering Procedure Policy) if there are any discrepancies this must be explained to the manager/supervisor on duty at the earliest convenience
Ensures all till areas are stocked, cleaned and tidy at all times.
Utilises ‘image of the service’ initiatives, ensuring high presentation and commercial standards are maintained at all times; adhering to SLAs and CQC/PLACE audits.
Contributes to the continuous improvement of the service, increasing client satisfaction and flexible working practices; prepared to offer support and cover on a cross-site basis if necessary.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."
Person specification
Qualifications/ Education
Essential criteria
- Basic Food Hygiene training & certificate
- Good command of the English language, including oral and written communication skills
- Good numerical skills.
- Experience of using IT systems including Microsoft Office packages.
Desirable criteria
- Recognised Customer Service qualification
- Knowledge of health and safety procedures.
- Knowledge of Hospital Assessments
Previous experience
Essential criteria
- Experience within busy restaurant environment
- Cashier experience.
Desirable criteria
- Experience within healthcare profession/environment
Skills,Knowledge and Ability
Essential criteria
- A customer focused friendly personality with strong interpersonal skills
- Good knowledge of food hygiene techniques and procedures
- Ability to work quickly, efficiently and show initiative
- Ability and willingness to learn new skills and to attend training
- Good team member with the ability to communicate and engage effectively with all grades of staff, within a busy and challenging environment.
- Ability to respond sensitively to queries and demonstrate empathy and compassion
Desirable criteria
- Understanding of special dietary requirement.
Physical Requirements
Essential criteria
- Ability to stand for length of time during working hours
- Ability to lift stock
- Over 18 years of age to operate oven and other catering machinery
Further details / informal visits contact
- Name
- Brenda Agbonavbare
- Job title
- Deputy Retail Catering Manager
- Email address
- [email protected]
- Telephone number
- 020 718 86525
- Additional information
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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