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Central and North West London NHS Foundation Trust
About
Central and North West London NHS Foundation Trust (CNWL) is one of the largest trusts in the UK, caring for people with a wide range of physical and mental health needs. We have approximately 7,000 staff who provide healthcare to a third of London's population and across wider geographical areas, including Milton Keynes, Kent, Surrey and Hampshire.
As a Foundation Trust we involve service users, carers, the public, staff and partner organisations in the way that we are run and our future development. If you are interested in becoming a member of our Foundation Trust please visit: www.cnwl.nhs.uk
(source: Central and North West London NHS Foundation NHS Trust website)
Service Manager CNWL MHCAS
Closed for applications on: 25-Feb-2025 00:01
Vacancy status: Closed
Closed for applications on: 25-Feb-2025 00:01
Key details
Location
- Site
- St Charles Mental Health Centre
- Address
- Exmoor Street
- Town
- London
- Postcode
- W10 6DZ
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £61,927 - £68,676 per annum inc HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 8a)
Specialty
- Main area
- Mental Health
Job overview
Are you looking for an exciting new challenge and are a compassionate, visible, dynamic and highly motivated healthcare leader?
We are looking for an experienced, innovative and enthusiastic nursing leader who is passionate about nursing and delivering the best patient care, and who can provide leadership and strategic direction for the CNWL Mental Health Crisis Assessment Service (MHCAS).
To undertake this challenging role, you will need to have extensive experience in leading and managing nursing teams within an acute / community settings. You will have excellent communication and interpersonal skills and demonstrate an ability to work collaboratively with multidisciplinary teams.
The postholder is required to lead in the management of the Mental Health Crisis Assessment Service (MHCAS) which is presently based at St. Charles Hospital.
MHCAS which seeks to divert patients from ED to be assessed in a safe and secure environment.
The postholder will lead with the continuous improvement and development of both services ensuring effective and efficient use of allocated resources to provide a service organised around the urgent and acute needs of patients.
Advert
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
- As the service manager for the MHCAS you will be responsible for the management and supervision of staff with associated responsibilities for the management of the MHCAS budget and the recruitment and retention of staff.
- Manage and actively work to resolve Emergency Department Patient waits.
- As the service manager for the MHCAS you will play a key role in the Trusts objective to reduce the number of patients that breach the 12 hours wait time in Emergency Departments.
- Budget management.
- Leading by example
- Making sure patients receive good quality care
- Ensuring that staffing levels are appropriate to patient needs
- Empowering nurses to take on wider ranges of clinical tasks
- Improving hospital cleanliness
- Preventing hospital-acquired infections
- Ensuring that patients’ physical health needs are met
- Making sure patients are treated in line with Trust Values
- Resolving problems for patients and their relatives by building closer relationships with them
- Prioritising safety and wellbeing of patients and staff
- Ensuring that staff are provided with continuous training and development
- To ensure that all services within their area are fully CQC compliant
Working for our organisation
CNWL has an established reputation for providing the highest standards of care together with an extensive range of clinical services.
We are extremely proud of our employees across our services, with high quality patient care at the heart of everything we do.
We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home.
Providing top quality care depends on our ability to employ the best people.
You will become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.
We're always looking to recruit people who will go the extra mile to support our patients, colleagues, teams and the Trust.
You will be working for an organisation which values and respects all of its staff and the community it serves.
The Trust provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please see attached the job description and person specification for more information about this role but below is summary of main responsibilities:
1. Clinical Practice Management
To act as a leader with continuing clinical responsibility within the designated areas, ensuring that services provide high quality evidence-based nursing assessment, care planning, interventions and evaluations for patients.
2. Teaching, Education & Health Promotion
To use the Practitioner’s specialist skills, knowledge and resources to provide learning opportunities for staff within designated areas.
3. Continuing Professional Development
To maintain and develop professional knowledge, skills and expertise to ensure that practice reflects best practice, remains evidence based, is current and responsive to meet changing patient and NHS service needs.
Abide by the legal rules, statutory regulations and professional responsibilities relating to practice as outlined in the NMC “Code of Professional Practice” and the “Guidelines for mental health and learning disabilities nursing” (UKCC 1998).
4. Finance and Workforce
To manage the all budgets within the post holder’s span of control and make best use of available workforce resources based on agreed staffing models.
5 Record Keeping and Administration
To maintain standards of record keeping and associated administration in accordance with CNWL Trust Policy as well as local joint arrangements and professional guidelines.
6 Evidence-Based Nursing, Practice Development & Clinical Audit
To contribute to practice development activity and evidence-based mental health nursing.
7 Service Overview and Planning
To contribute to the development and planning of services specific to the post’s designated areas.
8 Professional Nursing Advice
To provide professional nursing advice within the post-holder’s area of responsibility.
Applicant requirements
Person specification
Education and Qualification
Essential criteria
- Appropriate management and professional qualification or equivalent experience.
Previous Experience
Essential criteria
- Experience of management in mental health services.
- Experience of leading and delivering urgent and acute provision of clinical services.
- Able to influence and engage at all levels within the Trust and across the health system.
- Experience of managing service budgets
- Understanding and experience of risk management and assurance processes
- Experience of preparing for and managing emergency planning situations.
Desirable criteria
- Previous experience leading central bed allocation services and/or delivery of 24/7 gatekeeping and ward management processes
Skills, Knowledge and Abilities
Essential criteria
- Ability to make daily judgements and decisions around urgent care service delivery and competing demands.
- Ability to provide support and constructive challenge to frontline staff and teams working under pressure with patients in high levels of distress and/or at high risk.
- Ability to deal with a high volume workload and manage this appropriately.
- Highly effective communication, presentational and relationship skills.
- Ability to develop and maintain relationships with internal colleagues and external stakeholders.
- Ability to make sound operational management decisions.
- Demonstrates appropriate leadership behaviour in a variety of settings
- Ability to motivate others, negotiate and persuade, and to engage staff and stakeholders in vision and strategy
- Time management and delegation skills.
- Ability to write comprehensive and professional reports
- Excellent planning and organising skills and ability to deal with conflicting demands.
Knowledge
Essential criteria
- Understanding of priorities in the NHS and the complex transformation agenda
- Strong knowledge around clinical governance
- Strong understanding about risk processes and assurance.
Further details / informal visits contact
- Name
- Mark Sellars
- Job title
- Deputy Head of Urgent Care
- Email address
- [email protected]
- Telephone number
- 07484095251
If you have problems applying, contact
- Address
- Argo House 180 Kilburn Park Road
- London
- London
- NW6 5FA
- Telephone
- 02075045500
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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