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University College London Hospitals NHS Foundation Trust

About
Contact
- Address
- Trust Headquarters
- 250 Euston Road
- London
- NW1 2PG
- Contact Number
- 0845 1555 000
Find out more
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Receptionist & Ward Administrator
Closed for applications on: 27-Feb-2025 00:00
Vacancy status: Closed
Closed for applications on: 27-Feb-2025 00:00
Key details
Location
- Site
- University College Hospital Grafton Way Building
- Address
- 1 Grafton Way
- Town
- London
- Postcode
- WC1E 6AS
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Fixed term: 12 months (Maternity Cover)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £29,485 - £31,088 Per annum inclusive of HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Allergy
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Job overview
Specialist Allergy Services are seeking an enthusiastic and bright individual who enjoys working in a busy, friendly, multi-disciplinary team environment, to support us in the delivery of a quality service as a receptionist on our busy reception based in our new Grafton Way Building Way.
This is an exciting opportunity to join UCLH. You will work collaboratively to provide full administrative services on main reception at University College London Hospital. This is a maternity cover full- time role with working hours of 37.5 hours a week.
Advert
The successful applicant will be expected to be self-motivating and carry out administrative duties mainly including admitting patients on to our patient information system, uploading all medical documents and clinical correspondence and collecting inpatient notes. They will also be expected to provide cross cover with the other ward administrators during times of leave and heavy workload commitment, ensuring that the service provided meets the needs of senior departmental staff at all times. Patient experience is at the forefront of all that we do. You must demonstrate excellent customer skills with a can-do attitude.
We are looking for a candidate seeking an opportunity to enhance their skills and knowledge. The work will be interesting and varied, giving a good grounding for career progression.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
-
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
-
National Hospital for Neurology and Neurosurgery
-
Royal National ENT and Eastman Dental Hospitals
-
University College Hospital Grafton Way Building
-
Royal London Hospital for Integrated Medicine
-
University College Hospital Macmillan Cancer Centre
-
The Hospital for Tropical Diseases
-
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1
Applicant requirements
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent, including Grade C or higher in English and Maths
Desirable criteria
- Level 3 in Business Administration, Customer, Service, Healthcare Support Services or equivalent Qualification
Knowledge and Experience
Essential criteria
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment
- Previous demonstrable experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise
Desirable criteria
- Previous NHS experience, or experience of working in a healthcare setting
Skills and Abilities
Essential criteria
- Excellent customer care, administrative and organisational skills
- Flexible and supportive approach to team working
- Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalate where necessary
- Able to deal with sensitive information with tact, diplomacy and understanding
- A willingness to undertake further training as necessary and relevant to meet the needs of the department/team
- Excellent IT skills, including Word, Excel, PowerPoint, Access/databases and the Internet/email
Communication
Essential criteria
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients of relatives)
Personal and People Development
Essential criteria
- Able to work as part of a team, or autonomously in line with standard operating procedures and managing own workload and prioritising tasks
- Motivation and willingness to learn. Be flexible and have a positive attitude.
- Demonstrate a patient centred approach
- Friendly and approachable
Responsibilities towards promoting Equality Diversity and Inclusion
Essential criteria
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:
Essential criteria
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
- Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Specific Requirements
Essential criteria
- Flexible approach to shift patterns and location, including flexibility regarding working hours (early mornings, evenings and weekends)
Further details / informal visits contact
- Name
- Anusha Selvaratnam
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 07908406858
- Additional information
179A Tottenham Court Road
3rd Floor (Allergy)
W1T 7PA
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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