Clinical Team Manager (Acting)

Detailed job description and main responsibilities

Supporting the delivery of nationally and locally agreed clinical, quality standards by:
o Being responsible for, and manage, all aspects of the delivery of patient care within the respective operating environment, reporting to and acting on behalf of the Functional Area lead when required. Encouraging colleagues to continuously improve the care and clinical quality of the service they provide to patients, the post holder will exercise autonomy, decision making, judgement and discretion, at a level appropriate to this role, delivering clear leadership by personally demonstrating the highest organisational, professional and personal standards in the best interests of patients and the Trust.
o Ensure that all members of the team are aware of their own personal performance, the impact this has on patient care, their colleagues and how they can maintain and improve this.
o Ensure that the National and Trust’s performance standards are met in line with trajectories.
o Investigating and producing accurate and timely reports on incidents as required that are appropriate to the post holders experience and training
o Challenging and addressing poor behaviour and standards
o In accordance with laid down policies and Standard Operating Procedures:
o Provide immediate health input to the initial assessment of the scene to meet the needs of Ambulance and Health Services
o Provide full clinical treatment including triage, diagnosis, aggressive treatment and delivery into mainstream healthcare
o Collaborate with partners operating within the Hazardous Area
o Estimate resources required and undertake Situation Reporting (SitRep) as required
o Comply with Command & Control in the Hazardous Area overseeing deployment of resources, casualty management and evacuation
 Working within the Team, maintain the readiness of technical, clinical and operational equipment and vehicles, and carry out routine care and maintenance to ensure a high state of preparedness.
 Assist with the provision of 24 hour cover.
 Be prepared to respond to national incidents remaining at 30 minutes notice to move to any location nationwide, while on duty.
 Determine decision making parameters for the team, e.g. levels of PPE, up-grading or down-grading of incidents.
 Provide full audit trail to evidential standard for all incidents and events attended.
 Present initial Health/Ambulance assessment to the Ambulance Incident Officer and, where appropriate, the Silver Commanders of other responding agencies.
 Undertake Initial Scene Management where this task has not been delegated to another appropriately qualified ambulance responder.
 Conduct Dynamic Operational Risk Assessments.

 As part of the leadership team you will provide support, supervision, guidance and direction to colleagues to assist in the deliver high quality services by:
o Being a role model of positive, inspirational and highly visible leadership; demonstrating the Trust’s values and adapting communication and style to match the situation and people.

To take responsibility of, and review performance of staff within the team setting both clinically and operationally, being able to produce performance improvement action plans as and when required.
o To utilise the Trust’s systems to produce information upon request from the Functional Area lead and accurate reports on team and individual performance working within operational setting.
o To undertake unbiased investigations when required and deliver appropriate actions to address concerns identified. 
o To ensure that all team members receive development through an annual appraisal process and maintenance of a Personal Development plan and portfolios where required.
o To ensure that all colleagues are up to date with changes in policies and procedures and that they are adhered to. To also recommend improvements to policy where identified.
o To be responsible for all aspects of attendance management for their team, including the delivery of timely return to work interviews, sickness contact, sickness management in line with the Managing Attendance Policy up to and including delivery of a presentation at formal level.
o Working with colleagues from the Trust’s Occupational Health Providers as well as others to ensure the ongoing management of colleagues health and wellbeing.
o To work with all team members on shifts and ensure that at least one Occupational Workplace Review is undertaken on a yearly basis to assess clinical competence and develop feedback and action plans where required.
o To lead on and support their team, within the Functional Area, in providing practice education for all learners, including student paramedics and to ensure that all appropriate commitments are met and documentation is completed with action plans created where appropriate.
o To support colleagues in role changes making sure that they receive appropriate induction into their role and provide ongoing support for new starters.
o To carry out welfare checks regularly for colleagues where necessary and appropriate, including those who have been exposed to traumatic circumstances.
o Contribute to the resilience of the team by identifying recruitment needs, retention and talent management opportunities.
o Support and deliver operational changes that could be unpopular with colleagues or stakeholders.
o Developing and applying best practice employee relations in contentious and sensitive situations, encouraging partnership working and collaboration with colleagues.
o Undertake responsibility for ensuring that all team members are compliant with all Trust policies and procedures and HART specific training requirements (Training Information Sheets).