Transition Coordinator

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Main Responsibilities:

·       Working under the direction of the Transition Manager, supporting the Business Development team in building a credible bid response/ contract which meets customer needs and delivers profitable growth to Synlab UK&I.

Pre-sale

·       Working with Business Development Managers to ensure that Deal Tools capture new customer requirements and are complete and accurate.

·       Ensure all customer’s test data is mapped to SYLANB UK&I test codes accurately. Liaising with both customer and operational managers to clarify test information.

·       Mapping test information, sample requirements, turnaround times and other required information within the deal tool to meet customer requirements.

·       Collate volumes for deals in the later part of the sales funnel for capacity checks with laboratories and support services. 

·       Keep operational managers updated regarding capacity checks and test mapping.

·       Carrying out resource capacity modelling when required and verify with the operational managers to establish the required resource to take on-board the new business and deliver the SLA agreed with customer.

·       Support the Transition Manager to build project plans for larger opportunities.

·       To build project plans for the smaller opportunities as and when required.

·       Leading on meetings held every 2 weeks via Microsoft Teams or face to face to support the Transition Manager in post-sale transition support.

·       Escalate issues where contradictions exist between customer/Business Development requirements and operational ability to deliver – and work with the Transition Manager to identify and deploy solutions to those issues.

·       Working with Business Development Manager and logistics team to acquire the logistics cost for the deals in the pipeline.

·       Ensuring that there is an up-to-date cost per test (CPT) and retail price (RT) to ensure the deal tools are accurate and updated.

·       Liaising with finance where CPT and RP are unavailable by completing the required process.

·       Working with Business Development Manager and IT team to obtain the IT for the customer.

Post-sale 

·       Support the Transition manager in coordinating the delivery of the Implementation phase for new business take-on.

·       Provide an excellent experience and training for the support and operational departments of new customers using our service.

·       Suggest improvements to the service transition process.

Other

·       Ensure process documents are kept up to date and maintained.

·       Identify and capture project issues and risks, ensuring timely resolution, detail, and escalation where appropriate.

·       When required for customer service transition projects, assist financial budgeting information, and produce reports as required.

·       Support with the maintenance of the 3^rd Party Test List.

Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.

The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.

The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.[DP1] 

Synnovis Corporate HQ; housing our Finance, Procurement, HR, Service Improvement and Business Development teams.  We have a relaxed, but professional atmosphere with monthly corporate updates to keep you informed on our progress. Situated 5 minutes from Southwark station you will have easy access to the vibrant South Bank and local amenities.