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Guy's and St Thomas' NHS Foundation Trust

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Contact
- Address
- Trust Offices
- St Thomas' Street
- London
- SE1 9RT
- Contact Number
- 020 7188 7188
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Urology - Admissions Team Leader
Closed for applications on: 17-Mar-2025 00:02
Vacancy status: Closed
Closed for applications on: 17-Mar-2025 00:02
Key details
Location
- Site
- Guy's Hospital
- Address
- Great Maze Pond
- Town
- London
- Postcode
- SE1 9RT
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.5 hours per week)
Salary
- Salary
- £31,944 - £34,937 per annum inc HCA
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Urology
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
We are looking for a detailed-orientated, enthusiastic candidate with knowledge of the surgical pathways and waiting times. The post holder will be responsible for tracking patients and ensuring timely access to surgery, diagnostics and outpatient appointments. They will work closely with clinical and service management teams in a dynamic and growing service.
Advert
The Patient Pathway Coordinator will support and facilitate a co-ordinated patient experience focusing on improving the support and tracking of the patient through their diagnostics, treatment plans and investigations.
The successful applicant will be responsible for the navigation of patients on benign pathways within the Admissions team. This includes liaising
with Trusts across South-East London for transfers of care. Overseeing admissions waiting lists and theatre capacity and working closely with
clinical nurses and consultants. The post holder will contribute to meeting performance targets, ensuring their patients receive the best possible service with no unnecessary delays.
Patients safety and wellbeing are the most important factors in this role and a person who will go above and beyond to put patients first is crucial.
Applicants from a variety of backgrounds and experience are welcome.
Working for our organisation
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
a. Put patients first
b. Take pride in what they do
c. Respect others
d. Strive to be the best
e. Act with integrity
Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.
Detailed job description and main responsibilities
The duties and responsibilities listed below are representative of the Admissions Team Leader role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
Please see job description.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."
Applicant requirements
Person specification
Qualifications
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable criteria
- Customer services qualification/training
Experience
Essential criteria
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
Desirable criteria
- Experience of an administrative role within the NHS
- Experience of supervising staff
Skils
Essential criteria
- Ability to deal with difficult service users and challenging situations
- Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Ability to follow complex protocols and feedback to senior staff as appropriate
- Organisational and time management skills to meet deadlines
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Ability to prepare reports (written and data) using a variety of software packages and present in an easy-to-read format
Desirable criteria
- Understanding of peer review process and governance processes
- Knowledge of medical terminology
Further details / informal visits contact
- Name
- Nazia Aswat
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 02071886785
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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