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University College London Hospitals NHS Foundation Trust

About
Contact
- Address
- Trust Headquarters
- 250 Euston Road
- London
- NW1 2PG
- Contact Number
- 0845 1555 000
Find out more
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Ward Administrator
Closed for applications on: 21-Mar-2025 00:01
Vacancy status: Closed
Closed for applications on: 21-Mar-2025 00:01
Key details
Location
- Site
- University College Hospital at Westmoreland Street (formerly the Heart Hospital)
- Address
- 16-18 Westmoreland Street
- Town
- London
- Postcode
- W1G 8PH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Fixed term: 12 months (Maternity Cover)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £31,944 - £34,937 Per annum inclusive of HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Surgical Specialities Division
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Job overview
We have an exciting opportunity at University College London Hospitals for a Ward Administrator to join our team at Westmoreland Street for a 1-year fixed term contract (maternity cover).
The Ward Administrator will work as part of the Ward’s multi-disciplinary team and will have responsibility for providing high quality administrative and clerical service to the ward. Providing a high quality, professional reception service to the ward for patients, visitors and staff.
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The post holder should build and maintain good relationships with key stakeholders of the critical care department. Tasks should be completed to a high standard and within set timeframes, whilst competing with conflicting demands and prioritising work as appropriate. The post holder should also have a great working knowledge of the daily operations of the department and contribute to excellent patient and staff experience whilst working to the Trust’s Values.
• Cover the reception area and welcome all patients and visitors to the ward and respond to enquiries as they arise both in person and over the phone.
• To arrange follow-up appointments, transport interpreters and other support services for patients for the smooth running of ward and patients stay.
• To carry out advanced booking agency cover to ensure that nursing absences are covered with correct grade of agency nurse and other agency booking as requested.
• To register new patients and to prepare new sets of case notes for patients upon admission.
• To input essential clinical and personal information onto EPIC in a manner as to maintain and protect patients confidentiality at all times. To ensure that the data held on EPIC is correct and up to date.
• To ensure that the patient’s daily movements outside of office hours are accurately recorded on EPIC and relevant reports are generated as requested.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
-
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
-
National Hospital for Neurology and Neurosurgery
-
Royal National ENT and Eastman Dental Hospitals
-
University College Hospital Grafton Way Building
-
Royal London Hospital for Integrated Medicine
-
University College Hospital Macmillan Cancer Centre
-
The Hospital for Tropical Diseases
-
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1
Applicant requirements
Person specification
Knowledge and Qualifications
Essential criteria
- 5 passes at GCSE (or equivalent) one of which must be in English.
- Good working knowledge of standard office-based software.
- A broad knowledge of secretarial, administrative and clerical tasks and procedures.
Experience
Essential criteria
- Minimum of 1 year in an administrative / secretarial role.
Desirable criteria
- Minimum of 2 years secretarial / administration experience or equivalent in the NHS.
Skills and Abilities
Essential criteria
- Well-developed understanding of the principles and role of Quality & Safety including risk management.
- Approachable and willingness to help colleagues out.
- Great organisation skills and to effectively manage high workload.
Desirable criteria
- Confident using Microsoft Excel.
- Experience working with EPIC software.
- Experience working in an acute ward setting.
Communication
Essential criteria
- Essential to be able to communicate within the team, specify and issues that may be resolved from an admin and clerical point of view.
- Essential to be able to work and communicate effectively with the nursing team to organise patient care in the aspects of admission and discharges
- Essential to have good communication and base with ward manager to work together in organising things required for the ward area.
Desirable criteria
- Desire to have the ability of participating in ward huddles.
- Desirable to have experience in conflict resolution and good customer service skills.
Further details / informal visits contact
- Name
- Zoe Armstrong
- Job title
- Performance & Improvement Manager / Bed Manager
- Email address
- [email protected]
If you have problems applying, contact
- Address
- UCLH Team
- Telephone
- Helpdesk 02037582060
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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