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The Newcastle upon Tyne Hospitals NHS Foundation Trust
About
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit Newcastle Hospitals NHS Foundation Trust.
Operational Service Manager
Closed for applications on: 21-Mar-2025 00:01
Vacancy status: Closed
Closed for applications on: 21-Mar-2025 00:01
Key details
Location
- Site
- Freeman Hospital
- Town
- 317 01 Freeman Hospital
- Postcode
- NE7 7DN
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £53,755 - £60,504 per annum
- Salary period
- Yearly
- Grade
- (Band 8a)
Specialty
- Main area
- 317 Clinical Board 4 Corporate
- Interview date
- 08/04/2025
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
A new and exciting opportunity has arisen for an Operational Services Manager to join the Cardiothoracic Services Team at Freeman Hospital. This pivotal role offers the chance to lead and support highly specialised, dynamic services within a world-renowned centre of excellence.
The Cardiothoracic Services Clinical Board encompasses nine wards, including two Intensive Care Units across adult and children’s services. It provides a wide range of specialist care, including congenital heart services, cardiology, cardiac and thoracic surgery, and thoracic medicine. With five operating theatres and six catheter labs, the service supports both emergency and elective admissions while also hosting cardiac and respiratory diagnostic services.
As the Operational Services Manager, you will be responsible for the day-to-day operational management of cardiology and respiratory services, working closely with clinical leads. You will play a key role in ensuring the delivery of agreed performance targets, quality, and safety standards, while also driving service improvement, workforce planning, and operational efficiency.
This is a fantastic opportunity for a motivated and resilient leader with a passion for operational excellence and service development in a fast-paced, high-acuity environment.
- Interview Date Tuesday 08 April 2025
- 37 Hours 30 Minutes/Week
NO AGENCIES PLEASE
Advert
The postholder will be responsible for overseeing patient pathways, ensuring that demand and capacity are effectively managed to maintain smooth patient flow. A key part of the role will involve monitoring and delivering waiting time targets, managing elective and emergency activity, and responding to operational pressures as they arise. The post-holder will also oversee the investigation and management of incidents and complaints, ensuring that appropriate actions are taken and lessons learned are embedded into practice.
In addition to operational management, the role will involve future planning and financial leadership. The postholder will work closely with the senior management team to develop business cases and strategic plans that support the growth and sustainability of the service. They will also be responsible for leading service improvement projects, driving efficiency and enhancing the quality of patient care. As a budget holder for a delegated area, the postholder will be expected to ensure effective financial management, supporting the budget-setting process and identifying opportunities for cost efficiencies while maintaining service quality.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
The postholder will also provide line management for delegated non-clinical staff groups. They will be responsible for recruitment and selection, ensuring appropriate staffing levels, and managing sickness absence, disciplinary and grievance processes, as well as supporting staff development and performance management. Promoting a positive and high-performing culture, they will work to ensure staff feel valued and supported in delivering excellent patient care.
- To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
- Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
- Deputise for members of the Clinical Board management team (as appropriate) when required.
- Contribute to the day-to-day operational management of area(s) of responsibility.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Person specification
Qualifications & Education
Essential criteria
- Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience
Knowledge & Experience
Essential criteria
- Experience of operational, people and financial management; service strategy; business planning; and performance management
- Demonstrate leadership ability at a senior level
Desirable criteria
- Recent managerial experience in related speciality
- Project management experience
Skills & Abilities
Essential criteria
- Change management and practice development skills
- Excellent communication and interpersonal skills
- Demonstrable negotiation skills
- Effective report writing skills
- Effective organisation and time management skills
- IT skills - significant proficiency in use of MS Office Suite and other IT systems
Further details / informal visits contact
- Name
- Hannah Powell
- Job title
- Director Of Operations
- Email address
- [email protected]
- Telephone number
- 0191 2137672
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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