Domestic Services Supervisor (Community)

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Key Responsibilites:

• Ensure sufficient numbers of staff are available to deliver quality and timely Domestic Services. Caover any staff shortages due to absence by the reallocation of work duties. Esculate issues to line manager where necessary.
• Respond to service delivery issues in a timely and professonal manner.
• Conduct monthly team briefings, ensuring all colleagues are kept fully up to date.
• Communication both written and verbal, to all levels of staff relating to the provision of Facilities Services.
• Provide and receive technical and non-technical information, ensuring where relevant, such information is communicated effectively up to senior management level.
• Undertake such training as required to fulfil the responsibilites for Domestic Services Supervisor.
• Resolve operational services issues and failures in meeting the required service standards using own knowledge and experience.
• Analyse performance information related to the operartional delivery of Domestic Services. Assess any required acton to recover failed standards and escalate where appropiate to the Assistant Facilities Manager.
• Identify and action any poor practice which may result in financial loss to the Trust and report such to the Facilities Manager.
• In conjunction with the Facilities Manager, organise on a day-to-day basis, the planning and delivery of Domestic Services in accordance with service specifications, work instructions, service level agreements amd client requirements.
• To respond to incidents occuring with staff within the department and inform Facilities Manager of such matters. Conduct initial investigation as appropiate.
• To ensure all work allocted is undertaken and completed in accordance with relevant policies and procedures, accurately and within agreed timescales.
• Priortising completing work areas effectiviely and with regard to appropiate deadlines within a managed framework.
• Liaise with departmental staff to identify any issues of service performance and agree recovery actions, reporting persistent failures to the Assistant Facilities Manager.
• Check financial documentation for staff working in community settings e.g overtime, consumables usage and timesheets.
• To organise and oversee any deep cleans and ad hoc / periodic cleans.
• Ensure the safe and ffective use of equipment, manage and maintain machinery and provide adequate training. 
• Assist the Facilites Manager with the recruitment, appointment, induction, training, monitoring and retention of staff.
• To liaise with multidisciplinary staf and stake holders as appropiate to develop and maintain good working relationships and to ensure effective communication always takes place.
• Assist in the delivery and monitoring of appropiate work schedules, frequencies and programs to ensure services are compliant with any associated standards to meet customer and service expectations. Conduct audits as per specification as required. compile reports as required.
• Organise stock control and consumables as directed, distribute to community properties accordingly.
• To oversee the deep clean programme / teams.
• To undertake individual appraisals and agree PDP domestic staff.
• Undertake all such reasonable other duties as may be required as part of the role.