Trac proudly powers the recruitment for
Northumbria Primary Care
About
Established in 2015, Northumbria Primary Care is an innovative not for profit business venture which aims to achieve excellence through collaboration within primary care.
Our model is to bring together visionary general practice teams in an organisation which has the enthusiasm, drive and expertise to shape the future delivery of primary care services.
Electronic Disclosure Application System planned update
The Electronic Disclosure Application System will be taken offline for essential maintenance at . While the Electronic Disclosure Application System is offline, it will not be possible to complete and submit a DBS application.
This downtime will only affect those of you who need to submit a DBS application. The Electronic Disclosure Application System will be back online by .
The main Candidate Account Area will not be impacted or taken offline. You will still be able to log in to your candidate account to complete other tasks or apply for jobs.
If you require further information, please email [email protected].
Customer Care Administrator
Closed for applications on: 19-Apr-2025 00:00
Vacancy status: Closed
Closed for applications on: 19-Apr-2025 00:00
Key details
Location
- Site
- Coquet Medical Group
- Town
- Amble
- Postcode
- NE65 0HD
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
Salary
- Salary
- £23,615 per rata per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 2)
Specialty
- Main area
- General Practice
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. The successful applicant will be an employee of the subsidiary and not Northumbria Healthcare NHS Foundation Trust.
Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.
Whilst NPC are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
We are looking to recruit a friendly, motivated and professional customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills. We are looking for a full time candidate however we would be happy to consider part time / job share.
This position will be based at Coquet Medical Group, working across our Amble and Broomhill sites. The successful candidate will be providing a high level of customer service to patients of NPC practices.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.
You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received
Advert
- Ensure all referrals are sent via the appropriate method i.e. e-referral system.
- Deal with requests for access to medical records.
- Managing the practice generic in box and other electronic messaging systems.
- Dealing with telephone calls from patients and third parties as appropriate.
- And any other duties that are relevant to the post.
- Working in a busy reception desk dealing with patients face to face and on the telephone.
- All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.
- Taking meeting minutes as required.
Working for our organisation
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages many GP practices with over 100,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. The successful applicant will be an employee of the subsidiary.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Detailed job description and main responsibilities
Dealing with telephone calls from patients, and third parties as appropriate
Scan all incoming patient information into their computerised medical records.
To answer telephone calls & respond to all enquires directing the public as appropriate
To provide admin support to nursing & clinical staff.
Issue invoices and seeking payment for private work, keeping a record of monies received and owed, using a Microsoft excel spreadsheet.
To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate.
Ensuring external mail is posted off daily.
In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.
Help out in reception when required.
The above is a guideline to some of the duties expected from an administrator in general practice but is by no means exhaustive
Applicant requirements
Person specification
Qualifications
Essential criteria
- NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
Experience
Desirable criteria
- A knowledge of the EMIS or SystemOne
- Understanding of NPC policies & procedures
- Child Protection training
- Knowledge of Microsoft Office
- NSTS Training
- Basic Life Support, Moving & Handing & Fire training.
- ECDL
Further details / informal visits contact
- Name
- Hannah Theobald
- Job title
- Assistant Operational Service Manager
- Email address
- [email protected]
- Telephone number
- 01670 760229
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
You can search for similar jobs on the employer's job board, or visit our national jobs board Health Jobs UK.