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The Newcastle upon Tyne Hospitals NHS Foundation Trust

About

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit Newcastle Hospitals NHS Foundation Trust.

Contact

Address: Royal Victoria Infirmary; Queen Victoria Road; Newcastle upon Tyne; Tyne and Wear; NE1 4LP
Contact Number: 0191 282 0999 option 2

Find out more

Jobs Website

Closed

Ref: 317-2025-15-12-DR Vacancy ID: 7099804

Receptionist/Office Support

Closed for applications on: 17-Apr-2025 00:02

Vacancy status: Closed

Closed for applications on: 17-Apr-2025 00:02

Location

Site: Newcastle Fertility Centre
Town: 317 07 Northern Genetics Service
Postcode: NE1 4EP
Major / Minor Region: Tyne and Wear

Contract type & working pattern

Contract: Permanent
Hours: Part time - 22 hours per week (Hours to be discussed at interview)

Salary

Salary: £24,169 pro rata
Salary period: Yearly
Grade: (Band 2)

Specialty

Main area: 317 Reproductive Medicine - CFL

Interview date: 25/04/2025

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Detailed job description and main responsibilities

A typical work day will include (but is not limited to)

Welcoming patients in to the department - checking them in to their appointments and processing any appointments following this
Taking phone calls from patients and health care professionals - dealing with enquiries and sharing information with the clinical teams
Making appointments and keeping records of referrals in to the department
Upkeep of shared mailboxes to ensure enquiries are dealt with in a timely and appropriate manner
Maintaining 18 week pathway standards
Computer competence is of great importance as we continue to work towards Paperlite and maintaining electronic patient records and databases

Please note: you will be exposed to potentially upsetting information, particular relating to unsuccessful treatment cycle and miscarriages.

To provide an effective reception and administrative service to the Fertility Centre dealing with patients in person and by telephone, appointment booking and data input.
To support office staff in other general admin duties
To support an efficient administration and clerical service, as a member of a multi-disciplinary team.
To receive and distribute items from the goods entrance and appropriate sites

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.