Mae Trac yn falch o bweru recriwtio ar gyfer
Cambridgeshire Community Services NHS Trust

Gwybodaeth
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff - who for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Cysylltu
- Address
- Units 7/8
- Meadow Park
- St Ives
- Cambridgeshire
- PE27 4LG
- Contact Number
- 0300 555 6655
Administration Assistant
Closed for applications on: 14-Ebr-2025 00:00
Statws y swydd wag: Closed
Closed for applications on: 14-Ebr-2025 00:00
Manylion allweddol
Lleoliad
- Gwefan
- Grove View Dunstable. Kings Brook Bedford - Saturday shifts as per rota.
- Cyfeiriad
- iCaSH Grove View Integrated Health Hub, Court Drive, Dunstable
- Tref
- Bedfordshire
- Cod post
- LU5 4JD
- Major / Minor Region
- Swydd Gaergrawnt
Math o gontract a phatrwm gwaith
- Contract
- Parhaol
- Oriau
- Rhan-amser
- Gweithio hyblyg
Cyflog
- Cyflog
- £24,169 per annum, pro-rata
- Cyfnod cyflog
- Yn flynyddol
- Gradd
- (Band 2)
Arbenigedd
- Prif leoliad
- iCaSH integrated contraception and sexual health
- Dyddiad y cyfweliad
- 28/04/2025
Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.
Trosolwg o'r swydd
An exciting opportunity has arisen for an enthusiastic and committed Administration Assistant to provide high quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Bedfordshire. Your main base will be Grove View Dunstable but with the expectation to provide cover at King Brook for Saturdays as per rota.
To provide call taker, reception, front of house, appointment booking for patients and additional administration support function to the iCaSH service clinical and non-clinical teams.
Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.
22.5 hours per week, Monday 12.00-20.00, Wednesday 09.00-18.00, Thursday 09.00-16.00. Saturday on rotation 0900-1300 with half day off in that week. Half day off per week which may vary due to staffing and clinic needs.
Advert
Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly prioritising as required dependant on urgency of enquiry.
Facilitate communication with patients booking of appointments for clinics via relevant contact methods for example, telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.
Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.
Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.
When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.
Gweithio i'n sefydliad
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.
Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.
When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.
When required, take bookings for meeting rooms.
Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.
Provide administration support to the iCaSH Service secretaries if required.
Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.
Communication
Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes.
Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.
Key working relationships
- The general public including patients and their families if appropriate
- Head of iCaSH Services
- iCaSH Service Manager
- Service Support Lead
- Clinical Nurse Manager
- Administration Team
- iCaSH Locality Team
- iCaSH Clinical Team
- iCaSH Medical Team
- Other Cambridgeshire Community Services employees
- iCaSH/CCS Subcontracted Services
- External/Third party organisations
Budgetary Responsibility
Contribute to the financial delivery and sustainability of the department objectives.
Support with stock control and ordering as required.
People Management
Maintain own professional development and participate in The Trust’s appraisal and KSF process.
Participate/support in clinical audit, service development and research projects if required.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
The post holder must adhere to the Trust risk assessment and risk management processes.
The post holder must adhere to infection prevention and control policies and procedures.
Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.
The post holder should participate in Clinical & Safeguarding audits, research and service redesign and development projects as required.
The post holder is required to participate in relevant emergency preparedness process for their team.
On April 1st 2025, the Boards of Cambridgeshire Community Services NHS Trust and Norfolk Community Health and Care NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
We will remain 2 separate employers until further notice and the specific role being advertised will be in employed by Cambridgeshire Community Services NHS Trust
Certificate of Sponsorship
For roles that are eligible for sponsorship, applications from job seekers who require Skilled Worker Visa to work in the UK are welcome, and will be considered alongside all other applications. You are strongly advised to visit Check if you need a UK Visa website (Opens in a new tab), and familiarise yourself with what is required which should assist you in your understanding of the process
From 6 April 2017, skilled worker applicants applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here. (Opens in a new tab)
UK Registration
For roles that require professional registration, applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new tab)
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Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.
In submitting an application, you authorise Cambridgeshire Community Services NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.
ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!
Gofynion yr ymgeisydd
Manyleb y person
Knowledge and skills
Meini prawf hanfodol
- Understand working with vulnerable people
- Ability to Maintain good relationships with colleagues and Professional staff
- Excellent organisational skills/telephone and communication skills and ability to prioritise and plan ahead
- Working with sensitive information and protecting confidentiality
Meini prawf dymunol
- Knowledge of the application of administrative systems and programmes in healthcare
Qualifications and training
Meini prawf hanfodol
- Educated to GCSE level English and Maths or equivalent
- Competent operator of computers and software
Experience
Meini prawf hanfodol
- Proven experience of using Microsoft Office
- Ability to use own initiative/ work to deadlines
- Experience of working in a constantly changing environment
Meini prawf dymunol
- Experience in NHS or clinical setting
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Tracey Garratt
- Teitl y swydd
- Service Support Lead
- Cyfeiriad ebost
- [email protected]
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