OCS Business Support Administrator

Job overview

The successful candidate will need to be highly organised, proactive and be able to manage a number of processes/systems on a day to day basis whilst dealing with queries from patients and clinicians.  An emphasis on Data Entry and accuracy.

The successful candidate will be required to support the operational team with defined projects that enable a comprehensive and cost-effective services within the Outpatient Clinical Service Unit by providing both analytical and administrative support.

The successful post holder will support a busy outpatient booking and scheduling team, responsible for high volumes of appointments - we are looking for candidates who possess strong customer service skills and are adaptable in their ways of working.

As a Business Support Administrator we hope to provide candidates with an array of opportunities to support different functions within the CSU which also include:

1) Supporting with the Diabetes High Cost Consumables/Pump Procurement Process ensuring patients receive their Diabetes treatment in the timeframes set out by NICE Guidelines whilst working collaboratively with colleagues, partners and other stakeholders to improve upon existing processes and providing a cost effective service.   

2) Support with front of house/reception cover as and when required

3) Provide administrative support/cover for the Specialist Medicine Day Unit

For a more detailed look at the duties/tasks please review the Job Description or get in touch!

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To the day to day running of the business support function within the Diabetes, Endocrinology, Metabolism, Lipids, Rheumatology, Clinical Immunology & Allergy and Specialist Medicine Delivery Unit), working on own initiative, ensuring tasks are completed to the required standards and timescales.

Implement new administrative policies and procedures as required.

To deal with queries and requests, offering a professional service & handling requests in a timely and appropriate manner.

To work with the team to support the full range of finance transactions required including resolving queries and issues.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. 

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. 

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. 

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. 
 
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.