Portering Team Leader

Detailed job description and main responsibilities

Portering and ODO leadership

Your primary responsibility/duty is to lead all aspects of the daily operations of the area/areas by providing an excellent customer focused service, ensuring that all Department tasks/duties are completed in a professional and timely fashion.

To be responsible for the supervision and administration of the porters and ODO’s designated within Radiology and Theatres This will include but not exclusive to appraisals, attendance, booking of bank staff, sickness / absence records through the use of the Trust databases, and arranging bespoke and or mandatory training.

The role will be onsite based and support should there be shortfalls in the team

To manage and maintain adequate staffing levels by co-ordinating, liaising and producing all staff duties/rosters, ensuring that any staff absence is covered.

The post holder will be required to deal with complex, emotional, and confidential facts and situations that may require them to make difficult decisions to resolve the situations and/or issues. During this time the post holder will be required to show professionalism whilst demonstrating empathy and maintaining confidentiality at all times.

The post holder is expected to assist in the creation and reviewing of policies and departmental procedures, once agreed implement the changes within the departments of responsibility.

The post holder will be required to undertake incident reporting and investigation, disciplinary, sickness absence, health & safety, and moving and handling investigations in a fair, objective and professional manner, ensuring that where appropriate action/sanctions are taken and that consideration of preventive action is implemented.

The post holder will be responsible for identifying and undertaking all types of risk assessments for example but not exclusive, health & safety, COSHH, moving & handling, and to lead on any subsequent action plans that may occur as a result of the risk assessment being undertaken, ensuring that all actions/assessments are discussed with the relevant staff teams/groups and are implemented maintaining controls, contingencies and action.

Provide an efficient and effective response to deal with day to day enquires and complaints, escalating complex issues to the relevant manager.

To report variances and reduction in service to the Car Parking and Portering Lead, identifying reasons and assisting with the establishment of a remedial action plan to ensure services are delivered.

To manage own diary ensuring that all meetings, hearings, staff/management one-to-ones are attended in a timely fashion.

To undertake audits ensuring that all evidence required is gathered appropriately and that all necessary documentation is completed correctly and that any resulting urgent actions are communicated to the relevant parties as soon as feasibly possible, and required written reports and documentation are forwarded to the appropriate member of staff/organisation in a professional and timely fashion.

To assist in the design and implementation of all bespoke departmental training courses.

Ensure that the services/departments of management responsibility and indeed yourself (the post holder) attend all mandatory and other job specific training as required, keeping accurate records of completion.

Undertake/arrange and attend team/department meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively, ensuring that minutes are taken when required. To provide short-term cover for colleagues during periods of leave.

The above is only an outline of the tasks, responsibilities and outcomes required of the role.

Car Parking

Support the operations of the Car Parking Management System (CPMS) throughout the Trust with leadership of the Car Parking and Portering Lead.

Process applications that have been requested by staff and /or external users of the Trusts car parks. This will include but exhaustive to approvals, waiting lists, and removals.

Processing payroll requests for car parking deductions from salary.

Dealing and responding to correspondents within the parking mailbox.

Escalating Parking charge notices to the nominated car parking management provider for swift resolution

Processing concessions which are available for patients, directed by wards and/or departments.

Work in partnership with other organisations to improve the provision of onsite facilities (e.g., cycle parking).

To support, through the CPMS reporting the car parking capacity of the Trust sites.