Trac proudly powers the recruitment for
The Newcastle upon Tyne Hospitals NHS Foundation Trust
About
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit Newcastle Hospitals NHS Foundation Trust.
Administration Team Lead
Closed for applications on: 24-Apr-2025 00:01
Vacancy status: Closed
Closed for applications on: 24-Apr-2025 00:01
Key details
Location
- Site
- Freeman Hospital
- Town
- 317 01 Freeman Hospital
- Postcode
- NE7 7DN
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Grade
- (Band 4)
Specialty
- Main area
- 317 Chest Medicine Specialty - FH
- Interview date
- 08/05/2025
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen within the Sleep Service for an enthusiastic, self-motivated and hard-working experienced Team Lead to join our administration team.
It is an exciting time to join the team as we continue to develop a growing service with recent expansion to the Community Diagnostic Centre.
The successful applicant will have first level line management responsibilities within a team of Medical Secretaries and Clinical Administrators supporting clinicians over three sites: the Freeman Hospital, Royal Victoria Infirmary and Community Diagnostic Centre at the Metrocentre.
The successful applicant should have excellent customer care and communication skills, good IT skills, excellent organisational skills, be able to use their own initiative and priorities, and have previous experience of working in a fast-paced office environment.
Strong leadership skills, flexibility and a positive proactive attitude is essential.
We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit.
- Interview date: Thursday 8th May 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Advert
- Contribute to recruitment, training and development of the team.
- Set an example by mentoring and supporting colleagues to achieve their best.
- Be responsible for accurately tracking patients through their pathway ensuring appointments and or investigations are booked, reports are expedited in a timely manner and medical staff are kept up to date.
- Type, print and send necessary patient correspondence in an effective and timely manner via audiotyping and/or digital technology.
- Play a vital role in co-ordinating, organising and booking patients via our e-referral service.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
• To provide a secretarial service to our patients, families and wider clinical teams
• To be responsible for the day-to-day organisation and management of an efficient Administration Team within our Cardiothoracic Service.
• The daily supervision and deployment of Medical Secretaries and Administration Support.
• Communicates with patients regarding appointments and admissions at the request of the medical staff.
• Audio typing of letters and documents and using our Voice Recognition system.
• Deal with telephone enquiries promptly
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
Essential criteria
- Knowledge and experience (NVQ Level 4 or equivalent experience) of the function of a multi- specialty outpatients department
Knowledge & Experience
Essential criteria
- Experience of dealing with patients /carer and members of the public
- Knowledge and experience of the selection and recruitment process
- In depth knowledge of the Patient Administration Computer system
- Understanding of patient’s confidentiality issues
- Experience in staff management/supervision
- Knowledge and experience of staff training
- Awareness of disciplinary procedures
- Experience in producing and implementing procedure manuals
- Understanding of the data protection act 1998
Desirable criteria
- Previous NHS experience
- Knowledge and experience of NHS procedures and policies
- Previous Team Lead experience
- Human Resource/Health and Safety issues
- Experience in NHS waiting time targets
Skills & Abilities
Essential criteria
- Capability of managing / liaising within a multi-disciplinary team
- Strong organisational skills
- Customer care skills
- Excellent communication skills
- Excellent IT skills
- Ability to lead/motivate staff
- Time management skills
- Excellent organisational skills
- Ability to work under pressure
Desirable criteria
- IT skills
- Excellent analytical skills
Further details / informal visits contact
- Name
- Kate Woodhouse
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 0191 9177407
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
You can search for similar jobs on the employer's job board, or visit our national jobs board Health Jobs UK.