Mae Trac yn falch o bweru recriwtio ar gyfer

Norfolk and Norwich University Hospitals NHS Foundation Trust

Gwybodaeth

The Norfolk and Norwich University Hospitals NHS Foundation Trust provides a full range of acute clinical services for a catchment area of up over 1 million people. Our vision is “to provide every patient with the care we want for those we love the most”, reflecting the utmost importance that we attach to the quality of care and experience that each and every one of our patients receives.

We provide specialist services in radiotherapy, neonatalogy, paediatrics, orthopaedics, plastic surgery, ophthalmology, rheumatology, medicine and surgery. Every year our 7,000 staff treat people from Norfolk, neighbouring counties and further afield. Our patients are referred to us by around 100 local GP surgeries and other acute hospitals and primary care Trusts around the country. We are involved in the teaching and training of a wide range of health professionals, in partnership with the University of East Anglia and other local education providers.

Cysylltu

Address: 20 Rouen road; Norwich; Norfolk; NR1 1QQ
Contact Number: 01603 286286

Darganfod rhagor

Swyddi Gwefan

Closed

Cyf: 234-24-C2648 ID y swydd wag: 7142462

Trainer & Application Support

Closed for applications on: 23-Ebr-2025 00:00

Statws y swydd wag: Closed

Closed for applications on: 23-Ebr-2025 00:00

Lleoliad

Gwefan: Norfolk & Norwich Hospital/Rouen Road
Tref: Norwich
Cod post: NR4 7UY
Major / Minor Region: Norfolk

Math o gontract a phatrwm gwaith

Contract

Cyfnod Penodol: 11 mis (Fixed term contract/ secondment opportunity until 31/03/2026)

Oriau

Llawnamser
Gweithio hyblyg

37.5 awr yr wythnos (Hybrid working (mix of home/ site))

Cyflog

Cyflog: £29,970 - £36,483 per annum
Cyfnod cyflog: Yn flynyddol
Gradd: (NHS AfC: Band 5)

Arbenigedd

Prif leoliad: Digital Health

Dyddiad y cyfweliad: 01/05/2025

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.

NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.

Our values support our vision and guide the behaviour of everything we do, these are:

People-focused

We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.

Respect

We act with care, compassion and kindness and value others’ diverse needs.

Integrity

We take an honest, open and ethical approach to everything we do.

Dedication

We work as one team and support each other to maintain the highest professional standards.

Excellence

We continuously learn and improve to achieve the best outcomes for our patients and our hospital.

Wish you were here? So do we.

We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.

At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

To provide health professionals with the skills necessary for them to use the Patient Administration System (PAS) effectively in the delivery of patient care, through the provision of high quality and relevant training.
To provide advice and training on supported Trust Digital Health systems, specifically within own work streams (PAS and systems that interact with PAS)
To provide advice and training on Microsoft Office products including Outlook, Excel, Word and PowerPoint, in order to help increase staff productivity and benefit the Trust.
To supply and disseminate complex information where persuasive, empathetic or re-assurance skills are necessary. This can be in the form of training sessions, presentations, during meetings or through documentation and reports. This is essential where barriers to understanding may exist.
To co-ordinate the delivery of high quality Digital Health training for the Trust, including the development, design and adaptation of training materials.
6. Deliver a programme of training for new users and also refresher courses for existing users.
Manage and support the design, development, implementation and evaluation of online training as part of a blended learning delivery.
To work with the Digital Health Service Desk, ensuring all requests are resolved within the appointed Service Level Agreements.
To adhere to all Digital Health department policies and procedures e.g. Change, Incident and Problem Management.
Accurately record, prioritise and update all support requests through the chosen Service Desk software, ensuring all minimum data sets are met and accurate.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 3573 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role unless you meet the 'new entrant' criteria or have continually held one or more Skilled Worker visas prior to 4 April 2024.

The Job Description, which includes a Person Specification, provides a full outline of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification.

Visa and Immigration

If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job.

Travelling to work

Staff parking is available onsite; however, this is limited during core working hours. We have more capacity in the evening and at weekends and can usually provide spaces during those hours.

We look to allocate these spaces fairly. Our Travel Office have a set of criteria that staff must meet in order to qualify. If you qualify for a space, you may be placed on a waiting list if we are at full capacity.

The NNUH is served by a number of public buses, and we offer generously discounted monthly passes with First Bus & Konect.

The Costessey Park and Ride runs regularly each day from 06:30 (from P&R) to 20:45 (from NNUH) and this service is free for NHS staff. There is a regular Thickthorn P&R service as well which is free. Applications to the Travel Office are required for this service. We also have a discounted service from the airport P&R if you purchase a bundle. Please see Konect website for further details.

The NNUH host multiple bicycle racks and a salary sacrifice scheme. We also benefit from a Beryl station onsite.

If you work at another Trust site, please discuss travel and parking arrangements at interview.

DBS

If this post involves working with children or adults the application form will ask for information regarding previous convictions as you will be required to undertake a Criminal Record and Barring Check known as a DBS check.

If you are a new employee or registering with the Staff Bank you will need to meet the cost of this unless your salary is less than point 9 of Afc

NHS Service

Should you be appointed to the post we will need to establish any previous NHS service via the ESR IAT and we will accept the submission of your application as your agreement to this.

UK Registration

You will need to have current UK professional registration where this is a requirement of the role.

Application

Following candidate feedback and to reduce our dependency on paper, all our communication with you regarding your application will be by email so could you please check your e-mails (and Spam) regularly.

We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application.

We look forward to receiving your application and if you do not hear within the next four weeks this will usually mean that you have not been short-listed. However, if you wish to confirm this please contact the person indicated on the advert.

Flexibility

Whilst every effort will be made to recruit to the post as it is advertised, there may be occasions where we consider alternative working patterns, such as part time working, or contract types, such as secondments, depending on circumstances. Should you wish to work in a different working pattern to that stated in our advertisement, please indicate this in the supporting statement to your application.

Useful Information

Make sure to follow us on Facebook and Twitter for regular updates about the exciting career opportunities available at NNUH - @NNUHjobs

Norfolk and Norwich University Hospitals NHS Foundation Trust Website

Pre-Employment Checks

Advice for Overseas Candidates

Making Successful Applications

Manyleb y person

Qualifications

Meini prawf hanfodol

To demonstrate commitment to learning through staff training and self-development, including participation in training programmes

Experience

Meini prawf dymunol

Experience of using PAS or equivalent systems
Current NHS experience and knowledge

Skills

Meini prawf hanfodol

Enthusiastic/Motivated
Excellent communication (written and verbal), able to relate to and communicate with all levels of staff

Attitude, aptitude

Meini prawf hanfodol

Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion