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University College London Hospitals NHS Foundation Trust

About
Contact
- Address
- Trust Headquarters
- 250 Euston Road
- London
- NW1 2PG
- Contact Number
- 0845 1555 000
Find out more
open_in_new JobsAdmin Coordinator
Closed for applications on: 25-Apr-2025 14:57
Vacancy status: Closed
Closed for applications on: 25-Apr-2025 14:57
Key details
Location
- Site
- University College London Hospital
- Address
- 250 Euston Road
- Town
- London
- Postcode
- NW1 2PG
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £31,944 - £34,937 Per annum inclusive of HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Diabetes
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Job overview
The Medical Specialties Division is seeking to hire a full-time Administration Coordinator to join the administration team in support of the Diabetes and Endocrinology Team. In this role, you will manage the pump service for the department, ensuring timely delivery of pumps to patients and overseeing orders. You will work closely with the nursing team and wider consultant teams. Additionally, you will be responsible for taking minutes during departmental meetings.
The postholder will have a degree of autonomy to ensure that deadlines are met and a proactive approach is taken to day-to-day management of organising patient pathways, maximising Trust’s resources and to meet NHS waiting time standards.
Advert
The postholder will have key working relationships with all members of the administrative and clinical teams including medical staff, allied health professionals and support workers. They will act as the first point of contact (in phone and email) in communication with patients, relatives and GPs and other external hospital staff.
The postholder will be responsible for escalating and troubleshooting issues to the Service Manager and will contribute to finding proactive solutions to routine issues.
The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
-
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
-
National Hospital for Neurology and Neurosurgery
-
Royal National ENT and Eastman Dental Hospitals
-
University College Hospital Grafton Way Building
-
Royal London Hospital for Integrated Medicine
-
University College Hospital Macmillan Cancer Centre
-
The Hospital for Tropical Diseases
-
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
University College London Hospitals NHS Foundation Trust (UCLH), situated in the West End of London, is one of the largest NHS trusts in the United Kingdom and provides first class acute and specialist services both locally and to patients from throughout the UK and abroad.
The Trust has an international reputation and a tradition of innovation. Our excellence in research and development was recognised in December 2006 when it was announced that, in partnership with University College London (UCL), we would be one of the country’s five comprehensive biomedical research centres. The Division of GI Services includes the medical and surgical specialities of hepatopancreatobiliary (HPB), colorectal, upper GI cancer, obesity, nutrition and vascular services. The Division is responsible for a 50 bedded ward, Endoscopy Unit and a GI Physiology Unit. We perform around 600 endoscopy procedures per week. Our administration team are vital to the smooth running of these services.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
Person specification
Knowledge and Qualifications
Essential criteria
- Educated to GCSE level or equivalent, including Grade C or higher in English.
Desirable criteria
- NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent qualification or experience.
Experience
Essential criteria
- Demonstrable level of administrative experience at a high level of competence acquired through both training and experience.
- Experience of working in a customer focused service preferably in a multi-cultural environment
Desirable criteria
- Previous NHS experience
Communication
Essential criteria
- Able to communicate accurately and effectively with patients and colleagues. verbally and in writing.
- Able to respond to queries and concerns as they arise and solve them where possible.
Personal and People Development
Essential criteria
- Demonstrates understanding of own role within the team
- Able to induct new staff into your area of work.
Health, Safety And Security
Essential criteria
- Able to identify risks and resolve or report them.
Quality
Essential criteria
- Demonstrate sound understanding of what constitutes a high-quality service for patients and ensure junior staff are made aware of this
- Willing to be responsible for managing resources efficiently and effectively
Equality and Diversity
Essential criteria
- Understanding of the importance of equal opportunities.
Information processing
Essential criteria
- Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint.
Desirable criteria
- Experience of working with hospital databases.
Information Collection & Analysis
Desirable criteria
- Able to collate datasets and present in a logical format.
Further details / informal visits contact
- Name
- Ahet Gaygusuz
- Job title
- Service Manager
- Email address
- [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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