Mae Trac yn falch o bweru recriwtio ar gyfer
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Gwybodaeth
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit Newcastle Hospitals NHS Foundation Trust.
Mae newidiadau mewngofnodi ar ddod
O fis Gorffennaf 2025, bydd proses Dilysu Aml-Ffactor (MFA) yn cael ei chyflwyno i'r wefan hon. Bydd hyn yn ychwanegu cam ychwanegol at y broses mewngofnodi: bydd gofyn i chi fewnbynnu Cod Mynediad Untro (OTP) wrth i chi fewngofnodi i leihau twyll a sicrhau diogelwch. Gweler ein tudalen crynodeb yma am ragor o fanylion.
Hotel Services Manager
Closed for applications on: 12-Mai-2025 00:01
Statws y swydd wag: Closed
Closed for applications on: 12-Mai-2025 00:01
Manylion allweddol
Lleoliad
- Gwefan
- Freeman Hospital
- Tref
- 317 01 Freeman Hospital
- Cod post
- NE7 7DN
- Major / Minor Region
- Tyne a Wear
Math o gontract a phatrwm gwaith
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
Cyflog
- Cyflog
- £46,148 - £52,809 per annum
- Cyfnod cyflog
- Yn flynyddol
- Gradd
- (Band 7)
Arbenigedd
- Prif leoliad
- 317 Operational Services - FH
- Dyddiad y cyfweliad
- 27/05/2025
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Trosolwg o'r swydd
As Hotel Service Manager Freeman, you will lead and line manage over 300 Domestic staff including rapid response , linen and laundry staff , including deputy hotel services manager, senior and supervisory and team. You will ensure all Trust policies are adhered, liaising with clinical , infection prevention control colleagues to ensure a smooth service throughout the Trust. Maintain a high level of staff compliance in terms of all Statutory and Mandatory training and act with Civility in line with the Trusts Civility charter.
As a senior leader within Facilities you will communicate affectively, compassionately and with empathy at all times ensure all necessary Trust, Estates and Facilities information is cascaded throughout your team and that it is transparent and appropriate updating the whole team on any national standards, or specification updates and support and implement change management when required to do so supporting the staff through any changes with support from the Senior Facilities Management team along with our wider Trust partners in human resources, Finance as required.
- Interview Date: 27th May 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Advert
To provide an effective delivery and management of Hotel Services to a recognised National Standards for Healthcare Cleanliness 2025 (NSHC2025).
To work as a member of the Senior Management Team within Facilities supporting the Head of Facilities and the Deputy.
Taking the main leadership role and responsible for the management of staff and resources required to meet the needs of the service and to ensure services are delivered to the highest standards possible, within the resources allocated.
Actively and proactively manage the recruitment and selection process of new staff.
Manage changing room facilities in line with Trust policy.
Motivate and lead a large, dynamic workforce in the delivery of a quality Hotel Services in the Trust, ensuring high service standards are maintained.
Act as an integral support to the Senior Facilities management team in implementing/managing change, ensuring the effective and efficient allocation of resources, as required.
To manage Subcontractors delivering services and ensure sufficient provision of quality linen is supplied to the end user.
Ensuring, at all times, the statutory requirements of the Health Act 2006 are adhered to within the individuals own responsibilities.
Develop policies and strategies within the department, whilst ensuring they are aligned to Trust policy.
Gweithio i'n sefydliad
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
- To provide an effective delivery and management of Hotel Services to a recognised and National Standards for Healthcare Cleanliness 2025 (NSHC2025).
- Ensure the availability and regular supply of linen to end users and ensuring all invoices are correct for authorisation.
- To manage the allocation of central lockers for Trust staff.
- To provide advice, support and supervision to all staff within the department.
- To ensure all cleanliness standards are achieved and maintained (Ref. to PLACE/National Standards/Head of Nursing audits) ensure the Health and Safety and Trust policies and procedures of all staff within the sphere of responsibility.
- Manage change within Hotel Services with compassion, empathy and civility.
- Motivate and direct staff when needed.
- Recruit, select and train staff, conduct staff appraisals, and 1to1 meetings.
- Lead on the management of and support the wider team with departmental sickness/absence, holiday and other leave as required, ensuring levels do not exceed the Trusts predetermined targets.
- Carry out investigations/disciplinaries and write reports with assistance of Human Resources.
- In addition, the post holder could be asked to undertake project work on behalf of Estates and Facilities Senior Management.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Gofynion yr ymgeisydd
Manyleb y person
Knowledge
Meini prawf hanfodol
- Comprehensive knowledge and understanding of cleaning methods and practices and expected to advise the Trust accordingly
- Previous middle management experience with a large work force
- Competent in the use of software programmes
- Management of holiday and sickness levels ensuring adequate manning levels are available at all times.
Meini prawf dymunol
- In depth knowledge of Trust policies/procedures.
- In depth knowledge of payroll system (Allocate) and authorise staff payments.
- Undertake the facilitator courses in the following:- C.O.S.H.H., Risk Assessments, Health and Safety, Security, Customer Care and Equality and Diversity.
Skills
Meini prawf hanfodol
- Communicate verbally, in writing and electronically with, Departmental Heads, Matrons, Ward Sisters/Charge Nurses, Finance Department, HR Department, Patients and visitors as appropriate & external contractors.
- appropriate & external contractors. Maintain staff records in an efficient and confidential manner.
- Attend and chair meetings as appropriate.
- Ensure records relating to accidents/incidents/near misses are completed in line with Trust Policy.
- Good time management of their own personal workload, and will be responsible for the management for day to day planning of work, manpower and other resources
- To undertake environment/cleanliness audits/PLACE etc.
Meini prawf dymunol
- Post holder will be expected to write reports as and when required
- Liaise and communicate with Infection Prevention Control (IPC)
- Advise and explain to staff any changes to existing or new policies/procedures that have relevance or bearing on their job.
Experience
Meini prawf hanfodol
- Investigate complaints, incidents, disciplinary and grievances, reporting the facts and providing the relevant advice.
- Facilitate Industrial relations with the other departments, conducting meetings satisfactorily in accordance with the Trust’s agreed procedures.
- Interview and appoint domestic staff and supervisory staff in accordance with agreed selection and recruitment procedures
Meini prawf dymunol
- Lead and motivate staff, maintaining high staff morale with a view to providing an efficient and effective service.
- Responsible for the development of staff by identifying training needs, setting objectives and facilitating these requirements
Qualifications
Meini prawf hanfodol
- Business management degree or equivalent, or significant relevant experience
Meini prawf dymunol
- ILM level 5 qualification
- Hotel Services qualification
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- John Thompson
- Teitl y swydd
- Head of Facilities
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 019128 23691
- Gwybodaeth i gefnogi eich cais
If you have any queries please don't hesitate to contact me through Pauline Broster, PA to Head of Facilities on 019128 23691 or [email protected].
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