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Guy's and St Thomas' NHS Foundation Trust

About
Contact
- Address
- Trust Offices
- St Thomas' Street
- London
- SE1 9RT
- Contact Number
- 020 7188 7188
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Patient Pathway Coordinator
Closed for applications on: 23-Apr-2025 00:00
Vacancy status: Closed
Closed for applications on: 23-Apr-2025 00:00
Key details
Location
- Site
- St Thomas' Hospital
- Address
- Westminster Bridge Rd
- Town
- London
- Postcode
- SE1 7EH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon to Fri (0900am - 1700pm))
Salary
- Salary
- £31,944 - £34,937 per annum inc HCA
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Maternity
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
The role of Patient Pathway will entail management and coordination of various Obstetric consultant clinics, including specialised clinics within some of the following areas Obstetrics Medicine, Sickle Cell, Diabetes, HIV, Hypertension
Advert
Job Summary: This role is to support the Service with overseeing the management and coordination of various consultant lead and specialised clinics, and that they are booked in accordance with the targeted timeframe and acting as a first point of contact for queries relating to the mentioned specialities.
The role will also entail line management responsibilities of 1x Band 3 staff member who supports with clinic and workqueue coordination
Working for our organisation
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s largest, most innovative Trust’s, with an international reputation. Our state of the art midwifery department handles over 6,600 births per year, from the very complex, to the most natural.
The role will be primarily focused on the Outpatient aspect of Maternity services, therefore having oversight of both on-site and community midwifery and consultant clinics for both antenatal and postnatal pathways. This position will be based at St Thomas’ Hospital, near Waterloo.
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
- Put patients first
- Take pride in what they do
- Respect others
- Strive to be the best
- Act with integrity
Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.
Detailed job description and main responsibilities
Key Responsibilities
· To ensure active oversite of all appropriate workqueues, actioning any new requests within a timely manner/targeted timeframe
· The post holder must have affective management of all consultant clinics, ensuring that appointment availability within clinics are affectively utilised
· Overseeing Reception and Administrative support to Diabetes clinics.
· The post holder must be able to identify any issues that require input and be able to establish an active flow of communication between themselves, clinical staff, PPC colleagues, and the Senior Management Team – effectively establishing and maintaining key stakeholder relations, including relevant
· Uptake of Line Management Responsibilities for 1x Band 3 staff, including regular 1:1 discussions, PDR’s and Annual Leave approval
· Restructuring of clinics in accordance to consultant availability, working closely with the resident doctor coordinator to establish any potential cover arrangements
· Monitoring stock levels of clinical supplies, ensuring supplies are ordered in preparation for upcoming clinics
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
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Please apply for this post by clicking "Apply Online Now."
Applicant requirements
Person specification
Qualifications/ Education
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable criteria
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL) Customer services qualification/training
Previous experience
Essential criteria
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
Desirable criteria
- Experience of an administrative role within the NHS
Skills/ Knowledge/ Ability
Essential criteria
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff
- Ability to work both autonomously and in a team
- Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
- Ability to follow complex protocols and feedback to senior staff as appropriate
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Excellent interpersonal and communication skills face to face, in writing and on the telephone
Desirable criteria
- Knowledge of medical terminology
Further details / informal visits contact
- Name
- Faisal Iqbal
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 07969800949
- Additional information
Please reach out via email for any informal chat requests
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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