Associate Director of Clinical Governance Patient Safety & Complaints

Job overview

The role provides compassionate and collaborative senior leadership, visibility and expert support to patient safety work across MFT 

This role leads the development of a patient safety culture and safety systems and has a key role, with the Director of Clinical Governance, in supporting the Executive team to understand effective approaches to improving patient safety. The role is responsible for leading patient safety understanding, involvement and improvement activity and ensures that systems thinking and just culture principles are embedded in all patient safety processes. 

The post holder is the Trust Patient Safety Specialist,  and will work collaboratively, including with external organisations, to develop links and relationships with patient safety and other relevant leads in networks to develop/share good practice and act collaboratively to improve patient safety.

The role is responsible for ensuring MFT has an effective, compassionate and responsive complaints and PALs service which embeds the principles of the National Patient Safety Strategy, NHS contract and  PHSO guidance within its operating model. 

The post holder has line management responsibility for the central Patient Safety Service and the central Complaints and PALs Service .

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To use highly specialist patient safety and improvement expertise to:

Provide patient safety expertise/leadership within the organisation; including expert knowledge in the use and application of systems-based responses to patient safety incidents and complaints; demonstrating compassionate leadership, visibility and supporting a compassionate patient safety culture

 Be responsible for developing and delivering patient safety policy, promoting innovation and supporting operational excellence

Be the Trust's registered Patient Safety Specialist

Provide leadership to ensure that the Trust delivers a robust, compassionate and responsive regulatory complaints function in line with legislation, national guidance and best practice. 

Work collaboratively with the Trust Lead for Complaints and PALS to ensure that the Trust’s approach to responding to complaints is embedded within, and in line with, the overall approach to responding to patient safety incidents 

Take a lead in reviewing and assuring responses to complex or high profile complaints prior to sign off by the Chief Nursing Officer and Chief Executive Officer, ensuring that a robust and compassionate approach is embedded throughout

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. 

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. 

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. 

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. 
 
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.