Band 5 Office Manager

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• Management of the Director's calendar to ensure smooth and efficient deployment of the Director's time, without overlap of meetings; arranging delegates to attend/ Chair conflicting meetings on the Director's behalf as necessary; booking parking and meeting rooms in advance; proactively updating the calendar as required; and ensuring that key meetings are covered in the absence of the Director.
• Management of the Director's in-box and correspondence, using discretion and initiative to ensure urgent items are prioritised and brought to the Director's attention. Where appropriate, initiate actions demonstrating a high level of judgment around confidentiality and priorities, without reference to the Director. Chase progress emails and take relevant action on behalf of the Director and where necessary negotiate with staff with authority and sensitivity.
• Communicate efficiently and effectively with staff and service users, including those from other agencies, providing or receiving complex or sensitive information, where tact, reassurance, agreement and co-operation is necessary, modelling high standards of customer service.
• Provide the Director with confidential management support in dealing effectively with a range of often politically and personally sensitive issues.
• Participate in meetings as required, taking responsibility for:
a. The identification of agenda items and subsequent drafting of agenda.
b. Collation and distribution of agenda and papers, adhering to terms of reference.
c. Taking electronic minutes during meetings and turn these around into high quality, accurate draft minutes for the Chair's approval within required timescales.
d. Maintain Action Log spreadsheets for meetings, chasing and populating updates prior to circulation of papers for each forthcoming meeting and moving actions from 'current' to 'complete' tabs as appropriate.
e. Ensuring forthcoming meetings will be quorate, in line with terms of reference and alert Director/ delegated Chair as necessary.
f. Ensuring the Director/ delegated Chair has access to all relevant documents in a timely manner prior to meeting date.
g. Ensuring meeting papers are available to participants through secure shared network folders
h. Ensuring that documents/ presentations can be projected onto a screen during meetings.
i. Ensure that, when requested, virtual means of joining meetings are arranged in a timely manner, such as dialling in via teleconference or using video conferencing facilities and that the Chair and all participants are given relevant details in order to dial in. 
• Draft appropriate responses to correspondence on behalf of the Director using a high level of written English. Also, using this knowledge to check the content of all other documents drafted for the Director's approval/ signature.
• Proficiently utilise word processing and software packages to produce high quality documentation and presentations, utilising Word, Excel and Power Point to a very high standard.
• Ensure that the Director has access to the relevant documents and equipment to attend meetings and has access to the reading literature in a timely manner prior to the meeting date.
• Co-ordinate and collate information required by the Director, producing an amalgamated, accurate and comprehensive draft for the Director to review within required timescales e.g. recovery plans for the Performance Programme Management Board and contributions to the Children and Families Team Brief.
• Bring to the Director's attention in a timely manner all requests for electronic/ hard copy authorisation of workforce approval and HR forms, e-procurement, invoices and e-expenses; submissions such as reports to Boards/ Committees; requests such as for lease car/ salary variation.
• Develop and maintain comprehensive up-to-date accurate filing and office systems (both manual and electronic) whilst working towards a paperless office environment by developing and maintaining a consistent policy of working more efficiently, and smarter as an organisation with respect to communications and record keeping.
• Develop and maintain a database for members of staff who directly report to the Director for sickness and absence returns. Ensure that return to work interviews are carried out and that all ESR information is accurately inputted. Notify Director of requirement for sickness reviews and arrange appointments and draft letters as required.
• Ensure completion of monthly returns that require approval by the Divisional Director for staff members to payroll department, taking a proactive role in gathering information and ensuring this is submitted in line with payroll deadlines.
• Monitor training analysis received and ensure all direct reports to the Divisional Director are aware of their outstanding training requirements, producing reminders to help ensure targets are met.
• Utilise the finance tools system to raise workforce approval forms, staff change forms and termination forms as required, ensuring these are progressed in a timely fashion.

•Administrate purchase requisitions for stock and non-stock items for the Director, operating in accordance with Standing Financial Instructions and financial procedures.
• Ensure the spreadsheet of C&F SMT availability is maintained accurately for the current
and forthcoming two months with a rolling programme of review, available in the relevant
shared folder.
• Assist the division's senior management team with identifying, recording and
disseminating cover arrangements during annual leave, non-working days, sickness and
any other absence.
• Lead responsibility for ensuring that starters are added and leavers are deleted from the
BCHC Provider Children Families All Staff distribution list on the Outlook global address
book.
• Develop and maintain a working knowledge of all areas of the Foundation Trust and key
relationships with partners.
• Organisation of HR events such as staff consultations, investigation interviews and
panel hearings as requested following HR policies and procedures liaising with senior
members of staff, human resources, staff and Trade Unions as appropriate and 
including taking accurate verbatim notes from interviews and hearings.
• Use and maintain general office equipment as required including personal computers,
printers, transcription machine, answer machine, fax and photocopier.
• Arrange events on behalf of the Director, confirming speakers, time tables, venues,
facilities, refreshments and any accommodation, Administrate purchase requisitions for stock and non-stock items for the Director, operating in accordance with Standing Financial Instructions and financial procedures.
• Ensure the spreadsheet of C&F SMT availability is maintained accurately for the current and forthcoming two months with a rolling programme of review, available in the relevant shared folder.
• Assist the division's senior management team with identifying, recording and disseminating cover arrangements during annual leave, non-working days, sickness and any other absence.
• Lead responsibility for ensuring that starters are added and leavers are deleted from the BCHC Provider Children Families All Staff distribution list on the Outlook global address book.
• Develop and maintain a working knowledge of all areas of the Foundation Trust and key relationships with partners.
• Organisation of HR events such as staff consultations, investigation interviews and panel hearings as requested following HR policies and procedures liaising with senior members of staff, human resources, staff and Trade Unions as appropriate and including taking accurate verbatim notes from interviews and hearings.
• Use and maintain general office equipment as required including personal computers, printers, transcription machine, answer machine, fax and photocopier.
• Arrange events on behalf of the Director, confirming speakers, time tables, venues, facilities, refreshments and any accommodation,

•First line management of the team of Personal Assistants supporting the Children and Families Division Senior Management Team.
• Develop induction programmes tailored to individual learning needs meeting the competencies within the Foundation Trust administrative framework and development model.
• Implement regular supervision of staff including management of annual, sickness, study and any other leave and timely attendance at/ completion of mandatory training.
• Ensure all staff in the administration team meet and maintain high standards of performance, act as a role model for these and ensure they are supported to develop required competencies and have annual PDR's resulting in specific objectives and effective personal development plans.
• Ensure all members of the administration team have appropriate access and hierarchies are in place within ESR, Finance Tools, finance requisitioning and invoicing systems.
• Work with other administrative staff and the Executive Office Manager to define office protocols required and consolidate the necessary standards of office operational policy; proactively ensuring that procedures/ systems are reviewed regularly and that the required standards are met by the C&F SMT Administrative team.
• Maintain staff's personal files for own direct reports and Director's direct reports ensuring confidentiality at all times.
• Organise and administer recruitment and selection procedures, working with HR to ensure processes are adhered to.
• Follow through performance and capability management policies and undertake investigations as delegated and within the sphere of the role.
• Delegate tasks to other members of the administration team as appropriate.