Trac proudly powers the recruitment for
University College London Hospitals NHS Foundation Trust

About
Contact
- Address
- Trust Headquarters
- 250 Euston Road
- London
- NW1 2PG
- Contact Number
- 0845 1555 000
Find out more
open_in_new JobsPatient Booking Assistant
Accepting applications until: 28-May-2025 23:59
Vacancy status: Open
Accepting applications until: 28-May-2025 23:59
Key details
Location
- Site
- University College London Hospital
- Town
- London
- Postcode
- NW1 2BU
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- 6 months (Fixed Term, due to limited funding)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £30,039 - £31,088 per annum of inclusive HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Administration
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Job overview
At UCLH (University College London Hospitals NHS Foundation Trust) our success starts with you.
This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.
Based in the busy West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range of attractive benefits as well as unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes ranging from ongoing personal development through to clinical excellence and leadership skills. UCLH prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.
Are you highly motivated, reliable, and enthusiastic? Do you have experience of working in a busy environment with competing demands? We would love to hear from you.
Advert
The Administration Assistants are a key point of contact for clinicians and administrative teams. You will work collaboratively with Service Team Leaders and Assistant General Managers when booking new appointments and escalating capacity concerns accordingly. This role is fast paced and provides you with the opportunity to manage a varied workload.
You must be capable and competent in the use of patient administration systems and be able to work with a range of professionals including consultants, GPs, Senior Managers, and administrative colleagues both internal and external. We will expect you to understand 18-week RTT pathways.
We are committed to ensuring that no job applicant or employee receives less favorable treatment on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation or is disadvantaged by requirements that cannot be justified.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:
· University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
· National Hospital for Neurology and Neurosurgery
· Royal National Throat, Nose and Ear Hospital
· Eastman Dental Hospital
· Royal London Hospital for Integrated Medicine
· University College Hospital Macmillan Cancer Centre
· The Hospital for Tropical Diseases
· University College Hospitals at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
Applicant requirements
Person specification
Knowledge and Qualifications
Essential criteria
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Educated to GSCE level or equivalent, with Grade C or above in English or Maths
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable criteria
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential criteria
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
Desirable criteria
- Previous NHS experience, or experience of working in a healthcare setting.
Further details / informal visits contact
- Name
- Clementina Atiba
- Job title
- Patient Access Manager
- Email address
- [email protected]
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