Band 3 Clinical Support Worker

Detailed job description and main responsibilities

1. Support the Clinicians with the provision to clients of complex Voice Output Communication Aids and Environmental Control systems in terms of preparation and during provision appointments occasionally. This will involve interpreting the clinicians requirements and inputting clients choices and preferences.
2.  Prepare resources for demonstration and for provision to clients, as directed by a clinician. This will include the production of symbol communication books using appropriate software (e.g. The Grid /Boardmaker/Communicate in Print), and programming of vocabulary onto Voice Output Communication Aids as well as resources to support environmental control .
3.   To have a basic understanding of communication impairment and Augmentative and Alternative Communication systems including sign language, gestures and non-verbal communication methods
4. To have a basic understanding of the impact of disability on functioning
5. To communicate effectively with local and ACT team members using all methods of communication (phone, email, face to face).
6.  To support collection and delivery of equipment from the local environments of the clients. This will sometimes involve meeting with carers and families of deceased clients and communicating in a sensitive manor and will require the post holder to travel to locations anywhere within the West Midlands region.
7. To undertake driving throughout the West Midlands as required which may mean driving the trust pool cars
8. Request stationery and other equipment required to support assessment and provision.
9. Work with the ACT technical, stock and clinical support teams to ensure that equipment (for demonstration and provision to clients) is well-maintained including completing the necessary regular software updates.
10. Support limited stock control functions for ACT equipment including decontamination, preparation and deliveries and collections.
11.  While recognising own limitations in experience and knowledge, work independently and as part of a team seeking assistance as required.
12.  Keep accurate and contemporaneous clinical records in accordance with professional and Trust standards.
13.  Demonstrate emotional resilience when working with clients with life limiting conditions, including end of life care, clients with significantly impaired communication difficulties and the resulting frustrations, and clients with extreme physical disabilities
14.  Contribute to the development of client care by attending relevant team related meetings.
15.  Develop and maintain own skills and knowledge to achieve and maintain a high standard of care. This includes actively participating in regular supervision sessions with a senior clinician, yearly appraisal and performance review in order to identify personal development plans and training needs.
16. Attend mandatory and any other training identified in personal development plans and individual performance review.
17.  Support the facilitation and hosting of  training courses  within ACT and in other venues across the West Midlands ,including room bookings, ordering lunches (as required), preparing resource packs, setting rooms up/down on the day, meeting and greeting course participants etc.
18. Have good organisational skills to ensure that course and follow-up to courses are delivered in a timely and professional way
19. Support  ACT clinical teams to make course materials, resources and packs
20. Support the advertisement and marketing of courses offered by ACT, including on BCHC website
21. Manage all course bookings including incoming payments, where applicable using established information systems.  Monitor and review bookings and ensure colleagues delivering the training receive appropriate information relating to course attendees
22.  Work with the ACT technical teams to set up demonstration equipment e.g. software and hardware products for courses and demonstrations. Support the training team to demonstrate key features and methods of altering equipment features to meet the needs of people with disabilities.
23. Liaise with Assistive Technology companies and other related companies/organisations to host training led by them
24. Support the booking and running of product demonstrations and other updates by Assistive Technology and related companies/organisations to ACT team
25. Use appropriate computer software packages (e.g. Microsoft Word, Excel, Access, PowerPoint, Outlook) to manage bookings manage training resources create course packs, manage the training calendar.
26. Work with the ACT team to collect, collate and input statistical data, record and manage training outcomes /evaluation
27. Work with the ACT Technical team to ensure that equipment (for demonstration, training events and provision to clients) is well-maintained.
28.  Load and unload heavy / bulky computer equipment into / out of vehicles and subsequently transport into a variety of settings (including client’s homes which may not be easily accessible with equipment).