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Cambridgeshire and Peterborough NHS Foundation Trust

About

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides integrated community and mental health, learning disability and social care services of the highest standard due to our continued commitment to quality and service improvement. We aim to support people of all ages to achieve the very best they can for their health and well being. To ensure that we achieve this goal we look to recruit candidates of a high calibre that share our passion for delivering excellent service user care, research and education.

Contact

Address: Elizabeth House; Fulbourn Hospital; Fulbourn; Cambridge; Cambridgeshire; CB21 5EF
Contact Number: 0800 953 7016

Find out more

Jobs Website

Open

Ref: 310-MCORP-7244249 Vacancy ID: 7244249

Director of Operational Performance & Delivery

Accepting applications until: 18-Jun-2025 23:59

Vacancy status: Open

Accepting applications until: 18-Jun-2025 23:59

Location

Site: Fulbourn Hospital, Elizabeth House
Town: Cambridge
Postcode: CB21 5EF
Major / Minor Region: Cambridgeshire

Contract type & working pattern

Contract: Permanent
Hours: Full time - 37.5 hours per week

Salary

Salary: £105,385 - £121,271 per annum pro rata
Salary period: Yearly
Grade: (Band 9)

Specialty

Main area: Director of Operations

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

Operational Leadership

1. Deputise for the Chief Operating Officer in their absence and support the operational leadership across the Trust’s mental health and community services.

2. Support the COO in overseeing the day-to-day operations of services, ensuring that all areas deliver safe, high-quality, patient-centred care that achieves expected standards.

3. Work collaboratively with the Directorate Operations Directors to;

• Develop and implement performance and delivery strategies to improve service delivery and productivity, ensuring services are effective and efficient with high levels of productivity to meet strategic and operational goals.

• Develop and implement operational plans that align with the Trust's strategic objectives, with a focus on optimising resources, improving service access and quality.

• Drive service improvement initiatives aimed at improving patient outcomes and service efficiency.

4. If required provide direct, hands-on operational support to assist Directorates to react to immediate operational pressures that are affecting the Trust’s performance delivery.

5. Participate in the Director on call rota.

Service Delivery, Performance Management and Monitoring

1. Ensure that the operational delivery of mental health and community services meets national and local performance standards, including CQC regulations and NHS Key Performance Indicators (KPIs).

2. Monitor operational performance to ensure improved productivity, clinical outcomes, patient experience, and operational efficiency, addressing any underperformance with the Directorate Operations Directors and supporting the development improvement plans as required.

3. Develop and maintain systems to measure and improve operational performance, including waiting times, productivity, cost-effectiveness, clinical quality and service user experience.

4. Lead the further development of an integrated performance report to:

· Ensure it remains fit for purpose within the changing local and national NHs environment.

· Provide robust performance monitoring, management framework and reporting schedules that align the statutory performance standards to the organisational needs which will include operational performance, quality, workforce and financial data.

· Proactively assess any deviation from the standards and support Directorates to develop and implement robust remedial actions.

5. In partnership with the Information and Performance team provide regular reports and presentations regarding Trust performance to the Board and relevant sub committees, ensuring timely and accurate data is compliant with all national and local data reporting time- scales.

6. In collaboration with the Directorate Operations Directors oversee the management of patient flow across the Trust, ensuring timely access to services and safe transitions across the patient journey, reducing out of area placements.

7. Support Directorates to implement the Patient and Carer Race Equality Framework (PCREF).

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

Integrated physical and mental health services for adults and older people;
Specialist mental health and learning disability services;
Children and young people’s mental health services;
Children’s community services in Peterborough;
Social care;
Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Education / Qualifications

Essential criteria

Postgraduate management qualification at Master’s level or equivalent level of experience

Desirable criteria

Programme and project management qualifications.

Experience

Essential criteria

Extensive experience of running operational services at a senior management level
Successful record of managing and implementing substantial service transformation and organisational change projects
Significant experience of working with senior clinicians and multi professional teams in achieving service improvement.
Experience with data analytics and reporting tools to assess service performance and productivity.
Evidence of achieving targets and objectives within a challenging environment.
Director of Operational Performance & Delivery

Desirable criteria

Experience of planning and implementing long term strategy
Experience of working closely with Commissioners to inform and implement policy initiatives.

Skills & Abilities & Knowledge

Essential criteria

Strategic thinker with the ability to translate vision into actionable plans.
Committed to improving the quality of care and service delivery in the mental health and community sectors.
Ability to analyse, present and tailor complex data and information for a wide range of audiences.
Ability to manage conflict and tension in a proactive and constructive manner.
Able to communicate verbally and in writing to inform and influence, staff and stakeholders, including at Board level.
Excellent communication, negotiation, and stakeholder management skills.

Qualities/Attributes

Essential criteria

Resilient in dealing with a challenging environment and in the face of conflict.
Commitment to team working and to the development, empowerment and engagement of staff.
Clear and unequivocal focus on patients, service users, citizens.