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HUC
About
HUC is an NHS service provider that specialises in both Primary Care Services and Integrated Urgent Care. A social enterprise, HUC offers a variety of care services to over 4.5m patients across the East of England and the South West as well as business support services to other healthcare partners.
The organisation’s portfolio includes NHS 111 and Out of Hours services, Minor Injuries Units and Urgent Treatment Centres, Dental Out of Hours services as well as a variety of different Primary Care services such as GP surgeries, an Acute In Hours Visiting service which supports GP surgeries and an Early Intervention Vehicle aiming to treat older patients in their own homes who have taken a fall.
HUC’s mission is “to provide high quality, fair, sustainable healthcare services to the communities we serve”.
Contact
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Part time NHS 111 Call Handler - Peterborough
Closed for applications on: 11-Jun-2025 14:44
Vacancy status: Closed
Closed for applications on: 11-Jun-2025 14:44
Key details
Location
- Site
- Sand Martin House
- Address
- Bittern Way
- Town
- Peterborough
- Postcode
- PE2 8TY
- Major / Minor Region
- Hertfordshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Part time - 20 hours per week (Various set shift patterns available 12-20 hours - see attached rotas)
Salary
- Salary
- £12.21 +Unsociable hours enhancements.
- Salary period
- Hourly
- Grade
- (Non NHS Banding)
Specialty
- Main area
- Call Handling
Job overview
Are you looking for a role where you can make a difference?
Every day, every hour, HUC is here to ensure everyone receives the medical attention they need. Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC provides exceptional NHS 111 and Out of Hours GP services 24/7, 365 days a year. We are looking for people with no previous healthcare experience to make a difference to the communities we serve.
You must be able to commit to training for 6 weeks, 9am-5pm Monday - Friday.
Advert
Your Role:
• First Contact: Manage urgent and non-urgent cases, providing essential medical advice.
• NHS Pathways Software: Assess patients’ conditions and direct them to the appropriate healthcare professional or service.
• Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly. Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.
Working for our organisation
Why HUC?
• Thriving and Growing: Our continued growth means more opportunities for you!
• Diverse Roles: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.
• Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.
• Community Impact: Be a vital part of your community, providing essential care and support to those in need.
• A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
• Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don’t worry, we continue to support you and help develop your skill once you start taking calls
Detailed job description and main responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
Applicant requirements
Person specification
Address
Essential criteria
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable criteria
- Previous Call Handling Experience
Further details / informal visits contact
- Name
- Sally Booth
- Job title
- Non-Clinical Recruitment Advisor
- Email address
- [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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