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The Newcastle upon Tyne Hospitals NHS Foundation Trust
About
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit Newcastle Hospitals NHS Foundation Trust.
Administration Assistant
Closed for applications on: 6-Jun-2025 15:49
Vacancy status: Closed
Closed for applications on: 6-Jun-2025 15:49
Key details
Location
- Site
- Freeman Hospital
- Town
- 317 01 Freeman Hospital
- Postcode
- NE7 7DN
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Grade
- (Band 3)
Specialty
- Main area
- 317 CR Team 1 521000
- Interview date
- 09/07/2025
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen for an Administration Assistant to support the work of the Cancer Research Cluster based at the Freeman Hospital. We run a wide portfolio of solid tumour and haematology cancer research studies which range from simple Biomarker collections to very complex first in human, first in class trials. The post holder will work closely with the cancer management team, trial co-ordinators and data managers. This varied and challenging post will see you working with the team to manage our research portfolio feasibility and assist them with clerical and administrative support. Responsibilities will include liaising with Trust and University research and finance staff, Sponsors and Regulatory bodies. You will work closely with the rest of our Multi-Disciplinary Team to provide the best service possible for our participants and other stakeholders. The post offers substantial opportunity for personal and professional development.
You will also have excellent communication skills, be able to multitask, have meticulous attention to detail and see problem solving as an enjoyable challenge.
- Interview Date Wednesday 09 July 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
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- Experience in Research administration and understanding of research terminology
- Knowledge and understanding of NIHR procedures and objectives
- Knowledge of Research Governance Framework and current national systems for clinical research in the NHS
- Experience of organising diaries, meetings, patient appointments and allocation of resources
- Experience of using Calendars Mail Groups, and working knowledge of NHS system i.e., eRecord, ATOM, Oracle etc
- Experience of using and working with databases
- NHS secretarial experience
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- Act as first point of contact for Research queries/suggestions/problems; signposting to relevant person/team efficiently and effectively. Receive and deal with incoming queries via Reception, generic mailboxes, email, telephone and face to face in a polite, customer focused and professional manner, redirecting/signposting and/or using initiative to deal with queries where appropriate and assignment to relevant personnel and follow up until query closure
- Assist with production of letters, documents & reports in relation to Research as directed by Line Manager/team
- Contribute to implementation of systems/processes in ensuring systems work effectively and efficiently in relation to the role
- Contribute to a comprehensive efficient and effective administration and clerical service to the Research Secretarial Team
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
Essential criteria
- • Good general education (with GCSE English Language or equivalent at grade 4 or above)
- • NVQ level 3 (or equivalent qualification/experience) plus relevant practical experience of working in an office environment
Knowledge & Experience
Essential criteria
- • NHS experience and working knowledge of confidentiality issues
Desirable criteria
- • Experience in Research administration and understanding of research terminology
- • Knowledge and understanding of NIHR procedures and objectives
- • Knowledge of Research Governance Framework and current national systems for clinical research in the NHS
- • Experience of organising diaries, meetings, patient appointments and allocation of resources
- • Experience of using Calendars Mail Groups, and working knowledge of NHS system i.e. eRecord, ATOM, Oracle etc.
- • Experience of using and working with databases
- • NHS secretarial experience
Skills & Abilities
Essential criteria
- • Ability to exercise independence and judgement in the arrangement of administrative work, within laid down policy and procedures
- • IT skills to include office packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
- • Excellent organisational, communication and interpersonal skills
Further details / informal visits contact
- Name
- Joseph Hoben
- Job title
- Secretarial Office Manager
- Email address
- [email protected]
- Telephone number
- 0191 2138476
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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