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Moorfields Eye Hospital NHS Foundation Trust

About

Moorfields Eye Hospital NHS Foundation Trust is the leading provider of eye health services in the UK and a world-class centre of excellence for ophthalmic research and education. We have a reputation, developed over two centuries, for providing the highest quality of ophthalmic care. We provide a wide range of clinical services, caring for patients with routine ophthalmic needs as well as those with rare and complex conditions.

Our network of over 22 NHS sites across London and the south east of England allow us to provide expert treatment closer to patients’ homes. We manage two commercial divisions: Moorfields private and Moorfields united Arab Emirates.

Our 2,300 staff are committed to sustaining and building on our pioneering legacy and ensuring we remain at the cutting edge of developments in ophthalmology. If you join us, you will be joining our mission to be the leading international centre in the care and treatment of people with eye disorders, driven by excellence in research and education.

As well as doctors and nurses, we employ people in a wide range of careers related to eyes – optometrists, orthoptists, dispensing opticians, and technicians – as well as back office staff in administration, finance, HR and IT.

Based in the vibrant and fast developing high tech quarter centred around City Road, Hoxton and Shoreditch, we have a lively working atmosphere, easy and quick transport links, affordable housing in the coolest new developments right on the doorstep, career development opportunities for staff at all levels, and a range of attractive benefits that include eye care, generous holidays, and an excellent pension scheme.

You don’t have to be looking for a City base to work with us, though – we have a network of satellites across and beyond the capital.

Contact

Address: Moorfields Eye Hospital; 162 City Road; London; EC1V 2PD
Contact Number: 020 7253 3411

Find out more

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Open

Ref: 273-DS-7011794-A Vacancy ID: 7273475

Senior Engineer - Infrastructure Operations

Accepting applications until: 18-Jun-2025 23:59

Vacancy status: Open

Accepting applications until: 18-Jun-2025 23:59

Location

Gwefan: Moorfields Eye Hospital NHS Foundation Trust
Cyfeiriad: 162 City Road
Tref: London
Cod post: EC1V 2PD
Major / Minor Region: London

Contract type & working pattern

Contract

Permanent

Oriau

Full time
Flexible working

37.5 hours per week (per annum)

Salary

Cyflog: £54,320 - £60,981 per annum incl. HCAS
Cyfnod cyflog: Yearly
Gradd: (NHS AfC: Band 7)

Specialty

Prif leoliad: IT

YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people’s sight matters—and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.

And we’re just getting started.

Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity This modern, flexible facility will bring together eye care, research, and education under one roof—enabling transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

A senior infrastructure operations engineer acts as third-line support for incidents, problems and changes to solutions and services. We estimate 75% of your time will be spent on operational activities, and 25% of your time supporting technical activities in project / programme delivery.
At this role level, you will:
• provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement
• be responsible for preparations and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle
• coach, supervise and train other members of your team
• assist in the provision of first class services and consistent levels of capability, as required by the organisation
Skills needed for this role
Asset and configuration management
• Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas
• Verify the location and state of assets, and support the full IT asset management lifecycle (from request through to retirement)
Availability and capacity management
• Manage service components to ensure they meet business needs and performance targets
Change management
• Analyse and assess impact, and develop and document change requests
• Implement complex changes based on requests for change and apply change control procedures
Coding and scripting
• Practical use of scripting tools and software that are available to support service delivery
Continual service improvement
• Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
• Manage process improvements for your own area
• Spot or identify obvious deficiencies
Financial management
• Responsible for the proper and safe use of IT equipment by users, including expensive IT equipment and software
• Support the purchase of software, hardware and services relating to the delivery of projects and the transition into IT Operations
Incident management
• Identify and register incidents, gathering the required information and allocating it to the appropriate channel
• Diagnose and prioritise incidents, investigate their causes and find resolutions
Ownership and initiative
• Own an issue until a new owner has been found or the problem has been mitigated or resolved
Problem management
• Initiate and monitor actions to investigate patterns and trends to resolve problems
• Effectively consult specialists where required
• Determine the appropriate remedy and assist with its implementation
• Determine preventative measures
Service reporting
• Ensure the service management platform is up-to-date at all times with Customer Service activities
• Produce relevant reports in a standard format and agreed timeframe
• Work with important stakeholders to discuss any changes in the reporting processes
• Add a commentary that provides an interpretation of the data set
Service management framework knowledge
• Show an in-depth understanding of service management framework principles and processes
• Apply technical knowledge in project or programme activities
Service focus
• Take inputs and establish coherent frameworks that work
Technical specialism
• Demonstrate experience and knowledge more than one of the subject matter areas outlined in the job description, including (but not limited to):
o Server architecture
o Virtualisation technologies
o Datacentre operations
o Cloud operations
o Domain directory services
o Data storage and management
o Device management
o Information security management and cyber security
o Database administration services
o Network operations (wired/wireless/mobile)
o Business continuity management and disaster recovery planning
• Use management system software and tools
• Use logical schemata to investigate problems, collect performance statistics and create reports
• Carry out the routine configuration, installation and reconfiguration of database and related products
• Optimise performance and forecast resource needs
Technical understanding
• Understand the core technical concepts related to the role, and apply them with guidance
Testing
• Review business requirements and specifications, and define test conditions
• Identify issues and risks associated with work
• Analyse and report test activities and results
User focus
• Identify and engage with users or stakeholders to collate user needs evidence
• Understand and define research that fits user needs
• Use quantitative and qualitative data about users to turn user focus into outcomes
Other Duties:
• Participate in the on-call service
• Occasional work may be required outside of core business hours to support major projects / programmes
• All other reasonable requests

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [email protected].

https://www.moorfields.nhs.uk/work-for-us

Person specification

Education / Qualifications

Meini prawf hanfodol

Degree, or equivalent relevant level of experience with additional specialist knowledge
Relevant specialist technical qualification or equivalent experience
Service management qualification or equivalent experience (example: ITIL)

Meini prawf dymunol

Relevant management / leadership qualification or equivalent experience
Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)

Experience

Meini prawf hanfodol

Experience of leading user/customer-centric teams and delivering on continuous service improvement initiatives
Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
Experience of solving complex problems for users through the use of technology requiring analysis, interpretation and a comparison of a range of options
Experience managing core infrastructure technologies – both on-premise and Cloud
Experience of supporting the transition of products from Delivery into Live Service

Meini prawf dymunol

Supervision and allocation of work in own team, including coaching, knowledge transfer and training of more junior or less experienced members of the team
Management of financial budgets for a team (pay, on-call, consumables)
Experience of management products / services in healthcare (NHS)

Skills and knowledge

Meini prawf hanfodol

Lead the end-to-end service provision – covering Service Management practices (incident, problem, change, service request, etc)
Lead service improvement and re-design initiatives, including policy implantation for own area, and proposing changes to policy and processes beyond own area
Identify training needs and develop a professional development framework with your team
Prioritisation of work – within the team and across the wider directorate
Meet set targets or metrics for service
Autonomous working and can delegate appropriately
Good communication skills – tailoring your message for your audience, providing and receiving highly complex, sensitive and/or contentious information, able to communicate complex technical information in a simple way to stakeholders
Strong technical knowledge and ability to keep ahead of digital and technology initiatives
Use and develop our Service Management, Quality Assurance Testing, and Delivery Management tooling
Systematic and methodical approach to problem solving

Personal qualities

Meini prawf hanfodol

Relentless focus on user needs and experience
Problem-solving mindset – focusing on improving outcomes
Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
Able to work well within a busy environment