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Gloucestershire Health and Care NHS Foundation Trust
About
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
Apprentice Administrator
Closed for applications on: 2-Sept-2025 00:00
Vacancy status: Closed
Closed for applications on: 2-Sept-2025 00:00
Key details
Location
- Site
- Independent Living Centre
- Address
- Village Road
- Town
- Cheltenham
- Postcode
- GL51 0BY
- Major / Minor Region
- Gloucestershire
Contract type & working pattern
- Contract
- Apprenticeship: 19 months
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £14,722 per annum for the first 12 months and then National Minimum Wage
- Salary period
- Yearly
- Grade
- (Apprenticeship)
Specialty
- Main area
- Administration and Reception
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
1x fixed term apprenticeship contract for 19 months
Are you looking to build a long-term career and gain qualifications while making a difference? Then look no further!
We are looking for the next rising star to develop their skills and work within our award-winning team.
If you are willing to learn, organised, a team player, and enthusiastic, then we want you to be part of our Administration team.
Our friendly team are based at Independant Living Centre in Cheltenham. You will work supporting the Integrated Community Team to provide key administrative support.
Alongside this full-time administrative role you will be enrolled onto the Business Apprenticeship Programme and will be expected to study and complete assignments to achieve a recognised Level 3 Business Administration qualification. The apprenticeship will include the expectation to complete the Level 3 Business Administration Apprenticeship within an 19 month timeframe which includes an end point assessment.
Your salary will be £14,762.99 per year. After 12 months, the salary will increase to national minimum wage. The opportunities to upskill will continue as Further higher-level apprenticeships are available upon completion of the Level 3 Business Admin apprenticeship for suitable candidates.
Advert
The successful candidate will provide important administrative support to the Integrated Community Team and will need to maintain and demonstrate Trust Values throughout all aspects of their work. They will be expected to work as part of a team delivering an effective service to ensure that services meet the operational needs.
Are you…
- · Enthusiastic
- · Hard working
- · A team player
- · Organised
- · Proactive
- · Successful at working collaboratively·
- Able to prioritise to work towards deadline
If you have a ‘can do’ attitude, and enjoy building good working relationships, we welcome your application.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Working for our organisation
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Detailed job description and main responsibilities
Following supervision and appropriate training the Apprentice Administrator will be expected to efficiently undertake basic administration and clerical duties, this may include the following:
· Carrying out filing (including electronic filing) as required
· To answer the telephone and deal with queries/requests, taking detailed messages for team members.
· Monitor the team email address and forward relevant emails to the appropriate person if necessary or deal with queries yourself.
· Support electronic procurement system, the processing of invoices – in line with the Trust policies as and when required.
· To include typing of minutes, transcripts and preparing meeting agendas.
Understanding the professional image of the business
Inputting data onto SystmOne and other electronic systems, extracting reports and undertaking simple analysis
Actively participating in team meetings and discussions with colleagues and manager to make constructive suggestions as to how services could be improved within own work area, and implementing such changes with guidance from line manager
· To open and sort incoming/outgoing mail for the team as required, scanning and sending to people if necessary
· To input data on to appropriate databases, producing reports and spreadsheets.
· To assist in arranging meetings, including associated arrangements and booking rooms.
· To undertake photocopying and scanning for team members.
· To assist in the maintenance of departmental records including archiving and scanning.
Ensuring confidential information is kept securely at all times by locking cabinets and locking their computer screen when it’s not in use
Attending and taking part in team meetings and regular reviews with Line Manager
Supporting the team to maintain accurate, timely and legible records
Talking to internal and external colleagues in a courteous manner both in person and on the telephone ensuring they receive a friendly and helpful service
Applicant requirements
Person specification
Qualifications
Desirable criteria
- GCSE level grade 4/C education or equivalent
Personal skills abilities and attributes
Essential criteria
- Ability to work on own initiative, independently and as part of a team
- Communication skills: verbal, in writing and including the use of IT skills with basic
Desirable criteria
- Good organisational skills
- Ability to prioritise and plan workload and meet tight deadlines
Personal skills abilities and attributes
Essential criteria
- Commitment to Business Administration Apprenticeship
Further details / informal visits contact
- Name
- Mandy Flindall
- Job title
- Senior Team Administrator
- Email address
- [email protected]
- Telephone number
- 0300 421 6419
- Additional information
If you would like to discuss the apprenticeship in more detail, please contact Kelsie Finch - Apprenticeship and Widening Participation Facilitator
[email protected] / 0300 421 8216
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No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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