Trac proudly powers the recruitment for
University College London Hospitals NHS Foundation Trust

About
Contact
- Address
- Trust Headquarters
- 250 Euston Road
- London
- NW1 2PG
- Contact Number
- 0845 1555 000
Find out more
open_in_new JobsLogin changes are coming
From July 2025 onwards, Multi-Factor Authentication (MFA) will be introduced to this site. This will add an extra step to the login process: a requirement to enter a One Time Passcode (OTP) upon login to minimise fraud and maintain security. See our summary page here for more details.
Admin Co-ordinator
Accepting applications until: 02-Jul-2025 23:59
Vacancy status: Open
Accepting applications until: 02-Jul-2025 23:59
Key details
Location
- Gwefan
- UCLH
- Cyfeiriad
- 235 Euston Road
- Tref
- London
- Cod post
- NW1 2BU
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Fixed term: 11 months (secondment cover)
- Oriau
- Full time - 37.5 hours per week
Salary
- Cyflog
- £31,944 - £34,937 per annum inclusive of HCAS
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 4)
Specialty
- Prif leoliad
- Endoscopy
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Trosolwg o'r swydd
The Admin Co-ordinator role is an exciting opportunity to join our administration team in the Endoscopy Unit which provides first class administration and reception services to the Division. As part of our Patient Pathway team, you will be responsible tracking patients through their care pathways, organising patient appointments and processing clinical correspondence in a timely manner. You will act as a key point of support to the Clinical Nurse Endoscopists through assisting with administrative tasks.
Successful candidates will have previous administration experience and either experience of working in an NHS organisation or a desire to work within a healthcare organisation. They will be able to communicate with a range of patients and colleagues and possess excellent team working, negotiation and organisation skills. Above all they will be committed to helping us deliver excellent patient care.
We offer excellent development opportunities for administration staff both within the Division and across the organisation.
Advert
• Co-ordinating and taking responsibility for the patient pathways within their designated sub-specialty areas.
• Co-ordinating the day case admissions within the Endoscopy Unit
• Providing a primary point of contact between the multi-disciplinary team and their colleagues, patients, and relatives.
• Acting as a source of advice and support for troubleshooting non-routine matters or resolving initial complaints.
• Supporting the clinical and administrative teams to provide a positive patient experience.
• Supporting and providing cross cover for all administrative areas across the Division when required so that all areas are sufficiently staffed to provide a consistently high level of patient satisfaction.
Gweithio i'n sefydliad
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
-
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
-
National Hospital for Neurology and Neurosurgery
-
Royal National ENT and Eastman Dental Hospitals
-
University College Hospital Grafton Way Building
-
Royal London Hospital for Integrated Medicine
-
University College Hospital Macmillan Cancer Centre
-
The Hospital for Tropical Diseases
-
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
Applicant requirements
Person specification
Knowledge and Qualifications
Meini prawf hanfodol
- a. Educated to GCSE level or equivalent, including Grade C or higher in English
Meini prawf dymunol
- b. NVQ Level 4 in Healthcare, Customer Care of Business Admin or equivalent
- c. Further secretarial qualification (e.g. AMSPAR)
Experience
Meini prawf hanfodol
- a. Demonstrable knowledge of secretarial procedures at a high level of competence acquired through either training or experience
- b. Proven experience of working in an office environment
Meini prawf dymunol
- c. Previous NHS experience
Communication
Meini prawf hanfodol
- a. Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
Personal and People Development
Meini prawf hanfodol
- a. Demonstrates understanding of own role within the team
Service Improvement
Meini prawf hanfodol
- a. Able to carry out administrative and clerical duties appropriate to the work area
Quality
Meini prawf hanfodol
- a. Able to maintain resources efficiently and effectively
Equality and Diversity
Meini prawf hanfodol
- a. Experience of customer service in a multi-cultural environment
- b. Knowledge and understanding of the importance of equal opportunities
- c. Demonstrates understanding of importance of maintaining privacy and dignity
Information processing
Meini prawf hanfodol
- a. Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint
Further details / informal visits contact
- Enw
- Gabrielle Brown
- Teitl y swydd
- Admin Team Leader
- Cyfeiriad ebost
- [email protected]
- Gwybodaeth i gefnogi eich cais
For more information please contact Gabrielle Brown [email protected], Admin Team Leader or Louise Cronin [email protected] , Endoscopy Service Manager.
Start your application
Sign in
Create an account
Create your account and apply for your new job!