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The Newcastle upon Tyne Hospitals NHS Foundation Trust
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For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit Newcastle Hospitals NHS Foundation Trust.
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Senior Technical Application Support Officer
Accepting applications until: 07-Sep-2025 23:59
Vacancy status: Open
Accepting applications until: 07-Sep-2025 23:59
Key details
Location
- Site
- Trustwide
- Town
- 317 Trustwide
- Postcode
- NE7 7DN
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Grade
- (Band 5)
Specialty
- Main area
- 317 IT - Application Support
- Interview date
- 18/09/2025
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
The Trust is looking to recruit a Senior Technical Application Support Officer, to ensure that the Trust’s implementation of Oracle Cerner Millennium (eRecord) applications and other clinical applications are supported, maintained and developed to support administrative data collection and clinical care. This is a Band 5 role, however applications are welcome to apply for the role as a Band 4, with an uplift to Band 5, subject to the successful completion of the following within the first year of employment:
· Oracle Cerner Core Foundations course
· Oracle Cerner Clinical Documentation courses
· Practical evidence of successful deployment of eRecord functionality and issue resolution.
The successful applicant will be part of an established team set up to support the various applications that make up the Trust’s eRecord. The posts will be responsible for the translation of detailed code/report specifications into complex system changes in the Oracle Cerner Millennium product set in accordance with our established change control process through development and testing domains.
- Interview Date: 18th September 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Advert
As an Oracle Cerner Millennium Senior Technical Application Support Officer you will be part of a team dedicated to enhance the Trust’s acute EPR (eRecord). The role will be responsible for the development and implementation of solution improvements across the full suite of Oracle Cerner Millennium applications, along with 2nd and 3rd line service support requests. We have a monthly release process and this post will participate in daily Sprint meetings, to update the team around their in flight work. There will also be a requirement to attend meetings with requestors, and to deputise for the Team Leads when required.
The current Oracle Cerner Millennium Applications deployed by the Trust are:
PowerChart
FirstNet
Capacity Management
Schapptbook
PMOffice
Anaesthsia
Critical Care
HIMChartcoding
SurgiNet
Reporting Portal
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
At present the applications that will be covered by the Application Support Team include Oracle Cerner Millennium products, SystmOne and ICE.
The successful applicant will have the ability and attention to detail that will optimise the development, maintenance, user configuration and support documentation of eRecord. They will also have the ability to identify and resolve problems that may arise with the eRecord applications.
Job Purpose
Band 5
· The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date.
· The incumbent will be part of a team set up to support the various applications that make up the Trust’s eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, senior application support officer will be responsible for being the Trusts subject matter expert in a few applications and for ensuring that a junior is appropriately trained to provide backup coverage in the event of short absences.
· At present the applications that will be covered by the application support team include Cerner Millennium products and Citrix.
· The scope of support that the team provides (and each officer will be expected to contribute to all activities) includes:
o Development and maintenance of user documentation
o Development and maintenance of configuration and support documentation
o Maintenance of records regarding the release and version status of the eRecord applications
o Configuration of applications and their data stores to meet the needs of the Trust and the application users
o Providing expert advice and guidance on the opportunities offered by the eRecord applications
o Planning and contributing to the setup, testing and deployment of new or updated versions of eRecord software
o Leading the process of identifying and resolving systemic problems with applications
o The post holder will be required to participate in a rota for the provision of out of hours maintenance and support and to be on call as required.
Band 4
Salary £27,485 - £30,162 per annum
- The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date.
- The post holder will be part of a team set up to support the various applications that make up the Trust’s eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, the Junior Application Support Officers are expected to understudy and back up the work of senior application support officers.
- They will be working toward becoming the Trust’s subject matter experts in a few applications and for ensuring that they are available to provide assistance and backup coverage in the event of short absences.
- At present the applications that will be covered by the EPR Development Team include Cerner Millennium products, ICE and SystmOne.
- The scope of support that the team provides (and each officer will be expected to contribute to all activities) includes:
- Development and maintenance of user documentation
- Development and maintenance of configuration and support
documentation - Maintenance of records regarding the release and version status of the eRecord applications
- Configuration of applications and their data stores to meet the needs of the Trust and the application users
- Providing expert advice and guidance on the opportunities offered by the eRecord applications
- Contributing to the setup, testing and deployment of new or updated versions of eRecord software
- Assisting in the process of identifying and resolving systemic problems with applications
- The post holder may be required to participate in a rota for the provision of out of hours maintenance and support and to be on call as required
Person specification
All Criteria for Band 5
Essential criteria
- Excellent written and spoken communication skills
- Excellent interpersonal skills
- Good presentation skills
- Excellent problem solving and troubleshooting skills
- Degree level qualification in a relevant subject or previous experience within an operational NHS role
- Experience configuring and adapting one or more eRecord applications
- Experience and working knowledge of health workflows, processes and data
- Excellent decision-making ability
- Ability to work unsupervised
- Ability to work in a team environment
Desirable criteria
- Experience of working in an operational role in the NHS
- Experience of working in a computer application support role
- Knowledge of project management processes will be useful as the incumbent will need to work to support colleagues actively involved in projects
All Criteria for Band 4
Essential criteria
- Excellent written and spoken communication skills
- Excellent interpersonal skills
- Good presentation skills
- Excellent problem solving and troubleshooting skills
- Excellent decision making ability
- Ability to work unsupervised.
- Ability to work in a team environment
- Excellent documentation writing skills.
- Education to National Vocational Qualification (NVQ) Level 4 in relevant subject or equivalent experience
Desirable criteria
- Knowledge of project management processes will be useful as the incumbent will need to work to support colleagues actively involved in projects.
- Experience configuring and adapting one or more eRecord applications
- Experience of working in an operational role in the NHS
- Experience of working in a computer application support role.
- Progress toward or commitment to completing a relevant degree level qualification
Further details / informal visits contact
- Name
- Stephen Smith
- Job title
- EPR Manager
- Email address
- [email protected]
- Telephone number
- 01912448698
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