Deputy Head of Events and Education

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Operational Management

 ·    Ensure that the commercial education & events team is managed effectively on a day to day basis to deliver to the highest standards.

 ·    Ensure that an appropriate and rigorous decision-making process is in place for prioritising and accepting commercial education and events offers within the portfolio.

 ·    Regularly review all departmental processes and procedures to ensure maximum efficiency and return on resources, including adapting and changing where required and identify operational and process gaps, streamline delivery and ensure more efficient delivery costs.

·    Ensure that the team delivers a comprehensive and high quality end to end service that covers all aspects of every event or project including post event analysis.

·    Conduct high level negotiations with customers, suppliers and statutory bodies.

·    Ensure regular open meetings and a consistent method of communication at all levels, across all disciplines and professional boundaries.

 Financial management

·    Ensure that project related business plans are underpinned by detailed and robust financial plans through budget planning and negotiation of appropriate budgets.

·    Manage a delegated budget for own area of work to ensure best value for money, including signing off invoices, monitoring expenditure and providing budgetary reports.

·    Actively monitor expenditure against budget and address problems at an early stage.

·    Ensure accurate and meaningful activity and performance data is available, working with both operational and specialty leads and relevant financial and legal services. This includes presentation of regular feedback reports to the Head of Non-Clinical Finance and Clinical Group leaders and Executives as required.

·    As directed to undertake detailed analysis of variances as required, highlighting opportunities or areas of risk.

·    Support the Commercial Head of Education and Events in maintaining effective management processes to ensure financial income and expenditure control. 

·    Ensure that events that are accepted by the team are in line with the agreed priorities and that they are appropriately costed, with an appropriate margin and therefore profitable for the Trust.       

Staff and stakeholder management

 ·     Drive creativity and innovation across the team to ensure clinician needs are understood and expectations are met or exceeded

·     Manage the events team ensuring that they meet their set objectives and that staff have opportunities to fulfil their potential through training and development.

·     Ensure that staff (including contractors and interims) understand their objectives and departmental performance expectations. Monitoring staff capability and take remedial action when required.

·     Identify staff training and development needs of all staff in the span of control, ensuring all team members have a regularly updated Personal Development Plan, are regularly appraised and their mandatory training is updated and are appropriately supervised.

·       Accurately forecast future business and work load requirements in terms of changes in educational offering and level of support required.

·       Ensure the team have an appropriate skill mix and justify/recruit staff members as required.

·       Address areas of performance to ensure team members achieve the highest quality standards and meet professional requirements.

 Service: Business Development:  

·     Lead on specific projects as directed by the Commercial Head of Education and Events. 

·     Communicate effectively, representing the team’s requirements in contractual and business meetings and ensuring that accurate and timely feedback is provided to the team and Directorates. 

·     Introduce innovations to enhance the quality and impact of GSTT’s events and educational activity. 

·     Keep updated on current issues in the health community, locally and Internationally and continually scan the horizon for business opportunities.

·     Co-Lead the development of the marketing strategy for the team alongside the Marketing Executive. 

Quality Assurance

·     Ensure the highest quality standards are reached and maintained for all educational programmes and events. 

·     Secure appropriate level of Continuing Professional Development accreditation from Medical Royal Colleges for courses and events.

·     Obtain short course accreditation from KCL for academic components of educational offers and programmes delivered by the department.

·     Benchmark service standards against other education providers and competitors

 Other

 ·     Represent/deputise for the Commercial Head of Education and Events, as required and take on line management responsibility for the delegated group as required. This will include performance management, appraisals and personal development. 

·     Responsible for the recruitment, induction, training and retention strategies for administrative staff as required.

·     Attend 1:1 meetings with the Commercial Head of Education and Events, Head of Non-Clinical Finance and other meetings as required internally and externally to the Trust.

·     Participate in the Appraisal process and identify own training needs and personal development plan.

·     Establish good relationships with the Clinical leads, Finance, legal and Informatics teams.

·     Help embed and support new technologies to enhance the Education and Events offer. 

·     Oversee the content of the Commercial Events website and the Education and Events pages of the Commercial website in conjunction with the Marketing Executive 

·     Undertake further project work as directed by the Commercial Head of Education and Events.