Team Administrator

Job overview

This role is offered on a permanent basis. The hours are part-time, 30 hours per week. 

An exciting opportunity has arisen to join the Community Neurology Service, which is a countywide team created to serve patients across the region with neurological conditions via a multi-disciplinary approach. You will be a key member of the team, providing patient facing support and communication as well as supporting the clinicians in their roles.

We are looking for a reliable, well organised and highly motivated individual to provide a comprehensive administration service within the Community Neurology Service of Gloucestershire Health and Care NHS Foundation Trust. It is important that the successful applicant is able to adapt to change and has an excellent telephone manner.

Excellent communication skills are essential as is the ability to liaise with senior managers, clinical team members and people at all levels. The successful applicant should have robust computer skills and have the ability to learn new skills and processes.  An ability to handle sensitive and confidential information in a professional manner at all times will be necessary. You will also be able to work on your own initiative, prioritise effectively and as part of a team with a positive and solution-focused attitude.

This role is the glue that holds the team together, taking referrals, handling incoming queries and booking appointments for clinic, home and remote locations.

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This role involves working as part of a multi-disciplinary team supporting the effective administration of the community neurology pathway through the service from referral to discharge.

The post holder will need to understand the referral to discharge pathway and take appropriate actions where pathways are incomplete to ensure that service users receive the treatment and interventions necessary through supporting the administrative processes of referrals, triage and discharges.

Project the Trust values by demonstrating excellent customer care and professionalism in all activities, when dealing with queries, concerns and questions from relatives, service users and colleagues from other organisations and services.

The post holder will adopt a constantly flexible team working approach to ensure that all individual and team objectives are completed efficiently and within given timescales. Communicating clearly around deadlines, raising issues as they arise and work in an open, solution-oriented team.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.