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University College London Hospitals NHS Foundation Trust

About
Contact
- Address
- Trust Headquarters
- 250 Euston Road
- London
- NW1 2PG
- Contact Number
- 0845 1555 000
Find out more
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Admin Assistant
Accepting applications until: 26-Jul-2025 17:00
Vacancy status: Open
Accepting applications until: 26-Jul-2025 17:00
Key details
Location
- Site
- University College London Hospital
- Address
- 235 Euston Road
- Town
- London
- Postcode
- NW1 2BU
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £30,546 - £32,207 Per annum inclusive of HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Administration
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Job overview
The Medical Specialties Division is looking to recruit a full time Administration Assistant to work as part of the Diabetes and Endocrine administration team at University College London Hospital.
The postholder should be proactive and possess excellent communication, good IT skills, and be able to prioritise their workload for them self and others to accommodate changing demands within the team and service.
You will have key working relationships with all members of the administrative and clinical teams including nursing and medical staff, allied health professionals and support workers. You will act as the first point of contact (verbally and written) in communication with patients, relatives and GPs and other external hospital staff / tertiary referrers.
Previous experience of working in the NHS is desirable, however experience of working in an office environment is an essential requirement for this role.
***Due to the high volume of applications, we have received, we need to close this advert earlier than previously advertised. This advert will now close on 26-JUL-2025 at 17:00***
Advert
The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role.
This is a great opportunity for individuals looking to start a career in administration in the NHS or for those looking for a different challenge already working in the NHS. You will be well supported in the work environment by an experienced and friendly team.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
· University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
· National Hospital for Neurology and Neurosurgery
· Royal National ENT and Eastman Dental Hospitals
· University College Hospital Grafton Way Building
· Royal London Hospital for Integrated Medicine
· University College Hospital Macmillan Cancer Centre
· The Hospital for Tropical Diseases
· University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1
Applicant requirements
Person specification
Knowledge & Qualifications
Essential criteria
- a. Educated to GCSE level or equivalent, including Grade C or higher in English
Desirable criteria
- b. NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent
- c. Further secretarial qualification (e.g. AMSPAR)
Experience
Essential criteria
- a. Demonstrable knowledge of secretarial procedures at a high level of competence acquired through either training or experience
- b. Proven experience of working in an office or clinical environment
Desirable criteria
- c. Previous NHS experience
Communication
Essential criteria
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to follow instructions and complete assigned tasks.
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
- Understands importance of maintaining confidentiality
- Understands importance of maintaining confidentiality
Understands importance of maintaining confidentiality
Essential criteria
- Demonstrates understanding of own role within the team
- Willing to produce a personal development plan with manager
- Willing to develop self & undertake in-house study
Health, Safety And Security
Essential criteria
- Able to report risk issues to manager
Service Improvement
Essential criteria
- Able to carry out administrative and clerical duties appropriate to the work area
Desirable criteria
- Able to pass on ideas to manager on improvement of services
Quality
Essential criteria
- Able to maintain resources efficiently and effectively
- Able to report problems as they arise and solve them where possible
Equality and Diversity
Essential criteria
- a. Experience of customer service in a multi-cultural environment
- b. Knowledge and understanding of the importance of equal opportunities
- c. Demonstrates understanding of importance of maintaining privacy and dignity
Information processing
Essential criteria
- a. Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint
Desirable criteria
- b. Experience of working with hospital databases
Information Collection & Analysis
Essential criteria
- a. Able to perform basic database interrogation as requested
Desirable criteria
- b. Able to collate simple datasets and present in a logical format
Further details / informal visits contact
- Name
- Ahet Gaygusuz
- Job title
- Admin Assistant
- Email address
- [email protected]
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