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Guy's and St Thomas' NHS Foundation Trust

About
Contact
- Address
- Trust Offices
- St Thomas' Street
- London
- SE1 9RT
- Contact Number
- 020 7188 7188
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User and Security Support Analyst
Accepting applications until: 03-Aug-2025 23:59
Vacancy status: Open
Accepting applications until: 03-Aug-2025 23:59
Key details
Location
- Site
- Guy's & St Thomas' NHS Foundation Trust
- Address
- Education Centre, 75 York Road
- Town
- London
- Postcode
- SE1 7EH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £46,419 - £55,046 inc HCA
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 6)
Specialty
- Main area
- Information Technology
- Interview date
- 14/08/2025
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
Please note that this vacancy is only open to applicants from all KCH and GSTT sites (including RBHH) due to the shared ITCS enterprise structure.
Are you an interested in essential role working on the Epic security infrastructure to define and manage access to the system? Are you looking to learn something new and take on a new challenge? If so, then come and join the Epic Users & Security team and play a key role in ensuring the implemented system is secure and useable. This is a genuinely exciting opportunity to be involved in an immensely valuable programme which aims to transform how we deliver health and care across Guys and St Thomas’ Foundation Trust, Kings College Hospital Foundation Trust and Royal Brompton and Harefield Hospital.
You will work as part of the ITCS Epic Training and Access team, ensuring that the system is secure and that our clinicians, health professionals and administrators have access to the data they need to do and their ongoing support through optimisation. The role will involve the detailed analysis of job roles and working with various subject matter experts within the Epic Programme to understand and coordinate the various roles involved in patient care and the subsequent configuration of Epic.
Advert
We are seeking individuals who have appropriate qualifications, technical skills and NHS experience who are keen to become an expert Epic Security Coordinator. You will be a team player and be able to use your knowledge and experience to provide training and mentoring to colleagues from a wide range of backgrounds. The right candidate will always endeavour to produce the highest quality results by working constructively with a range of staff at all levels.
This role involves working to project deadlines and can, at times, be challenging. You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the programme team. Strong communication skills, including the ability to break down barriers of understanding across teams will be essential in this role
Working for our organisation
Guy’s and St Thomas’ NHS Foundation Trust (GSTT) and King’s College Hospital NHS Foundation Trust (KCH) are two of London’s largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London.
Together the Trusts have an annual turnover of nearly £3bn and employ around 30,000 staff, with main GSTT sites at St Thomas’ Hospital and Guy’s Hospital, and main KCH sites at King’s College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King’s Health Partners AHSC (KHP), and Guy’s and St Thomas’ merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021.
The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic
Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care.
Detailed job description and main responsibilities
We are seeking highly motivated individuals who have a willingness and ability to learn. Importantly we are looking for people whose genuine enthusiasm for supporting and maintaining a clinical system to help deliver patient care.
To support you in this challenging role you will be fully trained by our system provider, Epic, and become EPIC Security Certified if you are not already Certified. In undertaking this training, you will become part of an elite group of Epic trained staff who operate across a wide range of countries and healthcare systems.
Please refer to the Job Description for further information.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."
Person specification
Education and Qualifications
Essential criteria
- Educated to Degree level or equivalent relevant knowledge and experience
Desirable criteria
- Epic Security certified
Knowledge and Experience
Essential criteria
- Experience with engaging and working with stakeholders to secure support with projects.
- Experience of implementation or operational support of Epic applications, or other IT enterprise EHR systems
- Expertise in problem solving, able to analyse and interpret complex problems, using own initiative and ability
- Experience of managing support tickets
Skills and competencies
Essential criteria
- Ability to communicate effectively with all levels of staff and management
- Ability to demonstrate a sound understanding of Data Protection/IT Security and Data Quality
- Demonstrable conscientious and proactive approach to achieving quality outcomes.
- Ability to demonstrate attention to detail in all aspects of work and produce finished work to a high standard in terms of accuracy and presentation
- Understanding of the technical aspects of applications and integrated tools used to complete the business cycle.
- Excellent communication and interpersonal skills
- A team player focused on achieving results
Further details / informal visits contact
- Name
- Sonam Gurung
- Job title
- Epic Users and Security Manager
- Email address
- [email protected]
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