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Mersey and West Lancashire Teaching Hospitals NHS Trust

About

Serving a population of over 618,000, with a workforce of around 10,500 dedicated and skilled staff, Mersey and West Lancashire Teaching Hospitals NHS Trust is one of the UKs largest Trusts.

The Trust provides a wide range of healthcare services at 5 hospitals and 16 community sites.

to people across St Helens, Knowsley, Halton, Southport, Ormskirk, parts of Liverpool and the surrounding areas.

As a Trust, our vision is to provide 5 Star Patient Care. We strongly believe that the communities we serve should have equal access to the highest standards of quality care, whilst being sensitive and responsive to the needs of individual patients. Every single member of staff plays a huge part in this, no matter what your role, you will make a difference and support the delivery of this vision. It is vital to our ongoing success that we all share the same aspiration, the same focus, and provide the same high standards right across the organisation and we can do this by focussing on 5 key areas.

· Care that is consistently high quality, compassionate, and provides the best possible experience for our patients and their families.

· Safety that is of the highest standards, where staff feel empowered to further improve services and reduce the risk of harm.

· Pathways that reduce variations in care to improve outcomes, whilst respecting the individual needs of patients.

· Systems that are efficient, user friendly and reliable. Drawing upon best practice to ensure our processes support the needs of our patients.

· Communication that is open and inclusive. Always showing patients, their families and our colleagues, the dignity and respect we would wish for ourselves.

Hear more about how our staff deliver 5 Star Patient Care at the following link: https://cli.re/KxP94Q

Our valued workforce is recognised for their expert skills and talents, with our teams winning national awards on a regular basis. Mersey and West Lancashire Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in England, to achieve the rating of OUTSTANDING by the Care Quality Commission.

Our Values

Underpinning our vision are the norms, rituals and expected behaviours within the Trust. Or in other words, our behaviours, and values at work.

Following extensive engagement with staff across the Trust, our Trust values were developed and embedded into the organisation. They are the essence of what Team MWL stands for:

· We are KIND

· We are OPEN

· We are INCLUSIVE

To hear more about our Trust values, follow the link: https://cli.re/emXwj9

Contact

Recruitment Team:
Email: [email protected]
Telephone: 0151 426 1600

Find out more

Jobs Website

Closed

Ref: 409-V7364253 Vacancy ID: 7364253

Senior Robotic Process Automation (RPA) Developer

Closed for applications on: 4-Aug-2025 16:09

Vacancy status: Closed

Closed for applications on: 4-Aug-2025 16:09

Location

Site: Jubilee Court
Address: Waterside
Town: St Helens
Postcode: WA9 1TT
Major / Minor Region: Merseyside

Contract type & working pattern

Contract: Fixed term: 12 months (FTC Extention Request)
Hours: Full time - 37.5 hours per week

Salary

Salary: £47,810 - £54,710 Per Annum
Salary period: Yearly
Grade: (NHS AfC: Band 7)

Specialty

Main area: Payroll Services

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Detailed job description and main responsibilities

KEY DUTIES

To work towards agreed objectives as determined by the Head of RPA but given freedom to carry out these activities using personal discretion.
Responsible for compiling and delivery of annual RPA plan.
To work with the Head of RPA to determine future work, priorities and timescales and deputise if necessary.
To liaise with appropriate managers/directors, throughout the health economy to maintain an overall knowledge of working practices and priorities.
To work closely with the Service Development Manager to ensure service continuity and deputise for other senior managers in relevant sections.
Support the Head of RPA on advising appropriate system development for all relevant organisations.
To lead the department on the implementation of Robotic Process Automation on a daily basis without reference to the Head of RPA, ensuring urgent issues only are escalated as required.
To communicate, implement and support highly complex specialist Robotic Process Automation solutions to all levels of staff.
To ensure the design and content of all supporting documentation is appropriate and made available to users.
To closely liaise with the Service Development Manager to monitor the effectiveness of operational processes regarding user satisfaction and perform regular audits of service delivery and implement improvement initiatives where necessary.
Manage workload of the teams, with set timescales for delivery of work packages.
To provide expertise in the use and deployment of RPA software.
To maintain a highly developed knowledge of all relevant systems, team knowledge base and operational processes to ensure that all decision-making activities are well informed.
To work closely with the project management team, agreeing appropriate timescales for all required work to be undertaken.
Ensure robust mechanisms are in place to monitor system issues relative to project and steady state systems.
Ensure robust procedures are in place to support accurate system configuration.
To introduce a robust mechanism of allocating appropriate user access levels to reporting systems
Responsible for regularly monitoring system compliancy following implementation.
Ensure all processes undertaken by the team are fully documented in written procedures.
Responsible for facilitating internal/external system administrative audits.
Ensure workstream leads are assigned for all projects.
To provide project go live support as necessary.
Provide support to the System Development Manager for UAT testing including the development of scripts in line with agreed operational processes and documenting issues from the testing process.
Responsible for IG Toolkit compliance
To compile relevant policies as appropriate for approval at the necessary groups.
Responsible for regularly monitoring compliancy following implementation and ensure that all processes undertaken by the team are fully documented in written procedures.
Ensure all procedures are tested and are made available to other relevant members of the team(s) to ensure continuity of service and information governance adherence.
Responsible for facilitating internal/external data quality audits.
To regularly attend appropriate service meetings in order to represent the RPA team.
Communicate complex data standards issues to staff.
Analyse complex problems regarding data collection, instigate and develop Robotic Process Automation solutions.
Implementation of performance frameworks with relevant executive lead agreed across Employment Services to ensure timely verification, correction, data completeness and updating of staff information that is stored electronically is undertaken.
Responsible for agreeing performance framework data standard owners and monitoring compliance. Ensuring escalation process in place for non-compliance of these standards.
To ensure that all available tools are appropriately utilised by both Employment Services staff and Trust users, to enable the validation of staff details etc to be adequately verified in a timely manner.
Design, plan and evaluate the Robotic Process Automation training courses that are delivered to ensure consistency with relevant standards.
Plan and develop the methods and processes for gathering, analysing, and interpreting information to support Robotic Process Automation development.
To work with clinicians, nurses, and senior managers to establish and maintain high standards for data quality and robust operational processes.
To keep abreast of national initiatives in the field.
To suggest electronic solutions for manual systems where appropriate. Automation and development techniques should be applied as much as possible, so any data collection process becomes more streamlined.
To publish information in whichever media is required including web-based material that is useful and accessible to users.
Present data quality related information updates to appropriate forums as required.
Introduce a rigid audit timetable that will plan activities surrounding data quality.
Implement a process that includes production of action plans and monitors future adherence to recommendations.
Set up data quality board and agree membership to ensure all issues are appropriately discussed and resolved. If necessary, amend training content to support additional data quality requirements.
To be responsible for the delivery of effective training programmes as required. These programmes must be tailored to suit the trainees and their environment.
To ensure that the training provided maintains a high standard of delivery and that all supporting documents are quality controlled and user friendly.
To oversee the knowledge base of the data quality training and system administration teams, ensuring that a detailed insight is maintained by all supporting staff.
To initiate new methods of supplying training sessions and/or support, whilst maintaining a high quality of service.
To ensure that all staff are developed and are capable of carrying out the duties of their role.
Budget holder for all relevant sections.
Responsible for all human resource issues relating to staff, all appraisals, recruitment and selection, disciplinary, grievances and sickness issues.
Responsible for all specialist, induction, and mandatory training for all relevant staff
To undertake additional ad-hoc duties as appropriate.
The location/base of this role may change at any time, and the post-holder may have to manage services across numerous sites.
To attend regional/national events as appropriate and ensure that all information/knowledge gained is disseminated to other staff.
This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and on-going developments.
Ensure confidentiality of staff data at all times, by awareness and compliance with existing legislation and good practice, for example Data Protection Act 1998; Caldicott principles and recommendations; local policies and procedures.
Health and safety – all employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts and omissions.
This list of duties is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and on-going monitoring.
To ensure the design and content of all supporting/training/lesson plan documentation is relevant and in line with current process.
Ensure rigorous evaluation procedures are in place to monitor the delivery of training to end users.
Ensuring the development of appropriate training courses are designed.
Explore and introduce appropriate methods of training delivery in accordance with user requirements.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

Expected to maintain in-depth knowledge of national guidance relating to data standards and definitions.

ADMINISTRATIVE RESPONSIBILITIES

Planning and scheduling work
Supervision of work
Creation/review of Standard Operating Procedures
Approval of annual leave
Adherence with Human Resource procedures ie capability/disciplinary
Recruitment

TEACHING & TRAINING RESPONSBILITIES

Ensure adherence with Mandatory Training
Ensure training records are maintained.
Develop training plans.
Provide on-going guidance, coaching/mentoring.

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

Setting goals, objectives, action plans and timelines.
Creating personal development plans.
Provide assistance and support.
Provide a climate for motivation.
Evaluate performance.
Ensure employees follow all policies and procedures.

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [email protected]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab)

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.

eVisa Update

For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.

Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.

Before travelling to the UK, we advise applicants to:

Create a UKVI account
Link their current passport
Access their eVisa straightaway to check all details. Incorrect information should be reported as soon as possible using the following link: https://www.gov.uk/report-error-evisa
Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

· All employees have the right to request flexible working from day one of employment.
· There is no limit on the number of requests they can make.
· Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here.

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.

Person specification

Qualifications

Essential criteria

Educated to degree level and/or equivalent level of qualification and/or equivalent experience
Postgraduate qualification and/or equivalent level of qualification and/or equivalent experience

Desirable criteria

Recognised training qualification of equivalent experience
Relevant IT/info related qualifications (e.g. PRINCE)
Working towards practitioner status in RPA

Knowledge and Experience

Essential criteria

Advanced experience of working with and delivering solutions using Automation Anywhere or similar technology to deliver complex automations
Experience of the whole product lifecycle, encompassing development, testing & support
An awareness of change impact and the effect on the ability to automate or the need to update existing automations
An understanding of industry standard approaches to exceptions and error handling
Experience in a staff supervision/management role
Experience of recording practices
Experience of utilising IT systems
Practical experience of being involved with a large scale project, analysing business processes, identifying efficiencies in business process and converting to automation designs and solutions
Financial Competence in managing budgets
Operational experience of working with various business objects and industry standard data analysis systems
Experience of inter-action with staff in various disciplines
An in-depth working knowledge of information reporting solutions
Expert knowledge in various software packages
Understanding and appreciation of modern training techniques and evaluation processes
Knowledge of good working practice regarding administration management
Knowledge of current Data protection legislation; Caldicott and other relevant guidance
In-depth knowledge of national guidance relating to data standards and definitions
Knowledge of business intelligence techniques and their application in NHS environments
A thorough understanding of working practices in the NHS and within the health community
Appreciation of other areas within informatics and their impact on an effective data intelligence service

Desirable criteria

Microsoft technologies such as Office 365 Forms, Flow, PowerBI and Power Apps
Practical experience of managing the automation lifecycle complying to best practice standards
Understanding of NHS working practices

Skills

Essential criteria

Advanced MS-Office skills
Management techniques
Report writing and presentation skills
Ability to prioritise work packages and modernise processes
Problem solving and analytical techniques
Ability to interact with senior levels of staff in all environments
Strong planning and organisation skills, with the ability to work under pressure and produce high quality work to tight deadlines
Ability to demonstrate success in managing large complex data analysis and reporting environments
Ability to demonstrate success in managing large complex data analysis and reporting environments
Completer/finisher with a customer focused attitude to service delivery
Ability to work on own initiative to manage staff and situations appropriately
Dedication and ambition skills that will develop and enhance the data intelligence service into the future