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University College London Hospitals NHS Foundation Trust

About
Contact
- Address
- Trust Headquarters
- 250 Euston Road
- London
- NW1 2PG
- Contact Number
- 0845 1555 000
Find out more
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Booking & Income Coordinator
Closed for applications on: 7-Aug-2025 09:12
Vacancy status: Closed
Closed for applications on: 7-Aug-2025 09:12
Key details
Location
- Site
- University College Hospital at Westmoreland Street (formerly the Heart Hospital)
- Address
- 16-18 Westmoreland Street
- Town
- London
- Postcode
- W1G 8PH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Fixed term: 12 months (Secondment Cover)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £33,094 - £36,195 Per annum inclusive of HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Urology
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Job overview
Applications are invited for the post of Booking and Income Coordinator at University College London Hospitals based at Westmoreland Street Hospital. The ideal candidate will be, motivated and enthusiastic, with a passion for high quality patient care, as well as the ability to work under pressure as part of a multi-disciplinary team.
This role is responsible for coordinating the 2 week wait Haematuria pathway and ensuring patients are booked promptly. This role offers an excellent opportunity for a highly organised and conscientious person to be part of a busy team providing administrative support to cancer service.
The successful candidate must have experience working as an administrator in an NHS or private organisation, as well as excellent communication skills, and be able to take instruction from several sources. The candidate must be able to prioritise their own workload and work on their own initiative.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Advert
As Booking and Income coordinator you will be responsible for monitoring incoming referrals, from GPs and internal to the Trust. You will be expected to book patients into the appropriate clinics within tight timeframes, maintaining full oversight of demand and capacity of the service. You will be expected to work flexibly covering other team members as needed.
You will be able to suggest ways to increase quality and service improvements and evaluate these in collaboration with management and internal teams
You will be able to create and validate record keeping processes.
You will work closely with the UroOncology admin and clinical team to ensure that the service runs efficiently and meets cancer waiting time targets.
- The main tasks this post-holder will carry out are:
- Monitoring e-referral system and internal referrals
· Booking appointments in a timely manner and promptly flagging any capacity issues
· Communicating effectively with patients when booking their appointments
· Responding to queries via telephone and email
· Showing compassion and empathy for patients who are potentially going to receive a cancer diagnosis
· Maintaining communication with relevant clinicians, to ensure they are supported and aware of any patient concerns.
· Covering other admin team members when they are absent, as needed
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
-
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
-
National Hospital for Neurology and Neurosurgery
-
Royal National ENT and Eastman Dental Hospitals
-
University College Hospital Grafton Way Building
-
Royal London Hospital for Integrated Medicine
-
University College Hospital Macmillan Cancer Centre
-
The Hospital for Tropical Diseases
-
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1
Applicant requirements
Person specification
Experience
Essential criteria
- Experience of using EPR,CDR, spreadsheets, e-mail, databases and word-processing packages
Skills and Abilities
Essential criteria
- Demonstrates ability to prioritise workload
Communication
Essential criteria
- Ability to communicate clearly and effectively both in person and over the telephone with staff and patients
- The ability to work as part of a team.
- Demonstrate an ability to ease patient anxiety.
Personal and People Development
Essential criteria
- Works on own initiative, is managed rather than supervised
Further details / informal visits contact
- Name
- Sarah Howard
- Job title
- Admin Team Leader
- Email address
- [email protected]
If you have problems applying, contact
- Address
- UCLH Team
- Telephone
- Helpdesk 02037582060
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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