Login changes are coming
From July 2025 onwards, Multi-Factor Authentication (MFA) will be introduced to this site. This will add an extra step to the login process: a requirement to enter a One Time Passcode (OTP) upon login to minimise fraud and maintain security. See our summary page here for more details.
Patient Access Coordinator - Nuclear Medicine
Accepting applications until: 17-Aug-2025 23:59
Vacancy status: Open
Accepting applications until: 17-Aug-2025 23:59
Key details
Location
- Site
- Guy's and St Thomas'
- Address
- Westminster Bridge Road
- Town
- London
- Postcode
- SE1 7EH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (rotation and varied shifts 8:30am - 4:30pm / 9am-5pm)
Salary
- Salary
- £30,546 - £32,207 per annum inc HCA
- Salary period
- Yearly
- Grade
- (Band 3)
Specialty
- Main area
- Admin & Clerical
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
An exciting opportunity has arisen to join the Nuclear Medicine Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week - expected to work following a rota pattern as required by service 8:30am - 4:30pm / 9am-5pm) and is a Band 3 role.
We are looking for an enthusiastic and patient focused individual, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure.
You will be working along side a team which provides a comprehensive administrative and clerical service within our growing Nuclear Medicine Service. Applicants must be able to communicate effectively with patients and members of staff at all levels and demonstrate excellent customer care skills.
Advert
The Patient Access Co-ordinator will provide a high quality administrative support service to the Nuclear Medicine Department. The post holder will provide a broad range of support activities to ensure various administrative tasks are covered, booking outpatient appointments, covering face to face areas and essentially handling patient queries whilst working very closely with clinical teams.
The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling Appointments.
The Patient Access Co-ordinator will liaise closely with both clinical teams and specialty management teams to ensure patients receive timely and appropriate appointments according to their care pathway and ensure national targets are met.
Working for our organisation
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
The Nuclear Medicine Department is highly specialised and services include: thyroid clinic; general nuclear medicine; inpatient facilities and osteoporosis screening. The Department earns a significant amount of external income through its radio-pharmaceutical dispensary and has an international reputation for research and development.
Detailed job description and main responsibilities
The successful candidate will need to have excellent customer service skills , accuracy , attention to detail, ability to multi task and use initiative in a busy environment supporting a range to clinical teams.
Main Duties:
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone
- Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support)
Please see Job description for full details.
Applicant requirements
Person specification
Qualifications/ Education
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ 3 or equivalent qualification or experience
Desirable criteria
- Customer service qualification / training
Previous experience
Essential criteria
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
- Experience of working both autonomously and in a team
Desirable criteria
- Knowledge of medical terminology
- Experience of an administrative role within the NHS
Skills/ Knowledge/ Abilities
Essential criteria
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Understanding of equal opportunities
- Understanding of confidentiality and its application and maintenance in and out of the workplace
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Excellent communication skills, with the ability to: (i) relate to a diverse group of professional staff and Public (ii) communicate clearly in writing, face to face and on the phone, (iii) convey sensitive information in an appropriate manner (iv) communicate non-clinical advice to patients in a sensitive and tactful manner
Desirable criteria
- Knowledge of the key waiting times targets including 18 weeks, DM01 targets
- Knowledge of Trust hospital systems (i.e. EPIC)
Further details / informal visits contact
- Name
- Taj Uddin
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Additional information
If you have any questions regarding the role please feel free to contact:
Taj Uddin - [email protected]
Jane Branch - [email protected]
Start your application
Sign in
Create an account
Create your account and apply for your new job!