HCC Network Manager

Detailed job description and main responsibilities

Leadership and management

•        Works with the Network Clinical Lead and deputy, network lead clinical professionals and the wider network to establish an appropriate and effective network leadership and governance arrangements that will support the network in the delivery of its aims.

·      Leads on HR issues and is the line manager for the network support staff.

·      Manages direct reports including the current network band 7, data support and coordinator including day to day management, performance management and staff welfare. Conducts annual personal development reviews for direct reports.

·      Leads on recruitment to network posts.

·      Ensures compliance with health and safety and confidentiality and governance requirements.

·      Adheres to the NHS Managers Code of Conduct and any other relevant professional codes of conduct at all times.

Financial and Physical Resources

·      Acts as the network budget-holder and manages the network’s budget.

·      Responsible for matching the available budget to the appropriate staff resources and projects, co-ordinating and monitoring expenditure.

·      Responsible for supporting the commissioning of projects and procurement of services to support project delivery, acting in accordance with the host organisation’s Standing Orders and Standing Financial Instruction.

·      Provides financial reports to commissioners and the host organisation as required.

·      Seeks to improve value for money and achieve greater efficiency in the use of budgets, and to ensure that they operate in recurrent financial balance year on year.

Communications and engagement

·      Develops a network communications strategy. As part of this, the post-holder prepares reports of the network’s work and achievements suitable for different audiences including network member organisations, regional commissioners and service users.

·      Ensures that the patient’s voice is identified through any service developments or standards related to delivery of network objectives.

·      Acts as a champion for patients and their interests and involve the public and patients in the policy development and decision-making in the network.

·      Ensures all public and patient contact with the network is of the highest professional standard.

·      Represents the network with external stakeholders.

·      Communicates highly complex information to a wide range of internal and external stakeholders (verbal, written and numerical).

·      Presents highly complex information about projects, initiatives and services to a wide range of stakeholders in a formal setting.

·      Oversees the network website, annual report and regular Red Cell Newsletter

Improving quality and outcomes

·      Ensures that the network supports the delivery of equitable access to quality service provision for all patients.

·      Ensures that the network annual programme delivers annual initiatives designed to improve the quality of care, outcomes, value and patient experience, linked to national regional and local priorities.

·      Collaborates across networks and with clinical leads to establish a benchmarking process for clinical outcome measures, as outlined in the relevant national service specifications.

·      Leads on clinical governance, ensuring a comprehensive approach across the network including quality improvement, regular reviews of practice and outcomes and adherence to local and national advice, guidelines, recommendations, audits and standards. 

·      Leads on the development of consistent pathways and policies; capacity planning and managing capacity and demand including assuring equitable access.

·      Supports educations events including for patients and staff throughout the network.

Risk management

·      Ensures that the network has clear risk management arrangements and governance processes with clear explicit escalation processes.

·      Escalates any quality concerns through agreed systems and regional processes.

·      Works with regional and system colleagues to support risk identification, assessment, and mitigation within the services delivered by the network’s members and facilitates any agreed response. 

·      Manages risks that affect the delivery of the network’s programme of work (examples may include network staffing and recruitment, funding or lack of cooperation from a provider).

Operational

·       Works with the Network Clinical Lead and deputy as well as HCC network clinical professional leads as part of a multi-disciplinary leadership team to maximise operational effectiveness and consistency across the network.

·      Leads on capacity planning and management, assuring equitable access, manages patient flows across the network to efficiently match available capacity with demand and ensure that all patients receive the care they need, and improves system resilience.

·      Works with the Network Clinical Lead and network lead clinical professionals, to support the development of common referral, care and transfer pathways and other policies, protocols, and procedures and ensure their operation across the network.

·      Establishes and maintains systems for the collection, analysis and reporting of data on activity, patient flows, outcomes, quality of care and patient and family experience.