Group Manager

Detailed job description and main responsibilities

Strategic

·         Develop Oncology and Haematology Services Group long-term strategic direction

·         Work in conjunction with Trust and other agencies in developing strategies for meeting local transformation objectives and delivery of the NHS 10 Year Plan

·         Develop a multidisciplinary team approach to patient interventions and participate in the development of clinical pathways

·         Be responsible for service redesign to improve patient care in line with strategic policies

·         Research, audit and write business cases to support proposals for service redesign

·         Develop and implement the Emergency Services Group Health Care Plan and, in conjunction with Clinical Directorates, agree the level of support required to deliver service delivery plans across the Trust

·         In conjunction with Oncology and Haematology Services Group Professional leads in the Trust develop strategic direction and operational plans to establish and deliver services across the health care boundaries, in line with local and national priorities

Key Responsibilities

·         Support the Clinical Director, Clinical Leads and Matrons, in the development of their role and involvement in the management process

·         Develop a business plan for the Group Specialties and identify opportunities for new markets and schemes to generate additional income. To develop appropriate strategies for inclusion in the business plan to take full advantage of these opportunities

·         Work with the Group Finance Team to provide appropriate financial and activity information to the Clinical Directors/Divisional Managers, and ensure the financial balance of the Group Specialities and service

·         Ensure that quality standards, both those agreed with the commissioners and dictated by national policy, are achieved. Establish local quality standards, to improve patient care and directorate efficiency

·         Manage non-medical and non-nursing staff within the Group Specialities complying with Trust personnel policies and procedures. Maximise the contribution of staff by developing systems for individual performance review. Individual and organisational development and continued skill mix review

·         Develop strategic plans for the Oncology and Haematology Services Group so that the Trust is compliant with national and local standards

·         Trust/locality approach to planning, organising and staffing the services, with continuing input from human resources and finance colleagues

·         Overall pay and non-pay budget management responsibilities, agreeing service contracts with external providers for the provision of clinical services

·         Ensure effective working relationships and links with managerial colleagues in other relevant organisations/localities, both internally and externally to the Trust/locality

Specific Duties and Responsibilities

The following duties and responsibilities will, where appropriate, be undertaken in conjunction with, or support of, the Directorate Managers, Clinical Leads, Matrons, and Support Managers.

Operational

• Ensure that the operational performance of the Oncology and Haematology Services Group is effectively managed to meet agreed objectives
• Provide leadership to, and be line manager for, Oncology and Haematology Services Group and all staff within these services
• Establish, maintain, and develop effective communication channels within Oncology and Haematology Services Group
• Facilitate and contribute to an improved effective admission, treatments and discharge planning process along with other Directorate and Trust Objectives
• Monitor the Group structures and establishment, and devise workforce plans to meet Trust activity data, taking into account seasonal fluctuations in demand and ensure the needs/priorities of the Trust are met and that there are the necessary levels of competency in any given Professional, clinical, leadership and managerial area
• Monitor the Admin/Clerical support across all Service areas, and develop a workforce plan to meet service needs
• Provide leadership and advice to users about the Oncology and Haematology Services Group
• Negotiate the level of service provision and workload with Clinical Directors and other purchasers of the service. These arrangements will form part of the objectives of each Service and will be monitored by the Services manager
• Be responsible for ensuring a robust appraisals system is in place in accordance with best practice and Trust policy, to be an appraiser and appraise
• Ensure all staff have a Professional Development Plan which reflects personal ambition and directly contributes to the service strategic direction and operational claims
• Support and guide staff through professional and personal difficulties, alter working conditions if required and direct other agencies if required
• Instigate disciplinary action, both formal and informal, in accordance with Trust Policy
• Ensure robust systems and procedures and in place for the monitoring and recording of:
  • Annual and special leave, sickness absence, training requests and implementing maternity/paternity/adoption policy
  • Induction processes for Oncology and Haematology Services Group staff
  • Attendance at mandatory and all other training
• Ensure there is co-ordination of requests for student placements from universities, provision of adequate clinical supervision and maintenance of high standards for patient care, student training and education
• Liaise with Universities, Practice Placement Co-ordinators, and relevant Strategic Health Workforce Development officers regarding Quality Assurance Assessment Major Review issues and ensure compliance with standards

Financial and Activity Performance Management

• Develop key performance indicators to measure performance within the Oncology and Haematology Services Group
• Plan and monitor performance against activity targets and other services objectives
• Work with the IT Department to develop an IT strategy for the Service
• To manage the Oncology and Haematology Services Group budget ensuring an income and expenditure balance and developing implementing rectification plans if required
• To monitor and ensure the income streams for external Service Level Arrangements
• To be responsible in conjunction with Service Department for the negotiation of the most cost effective locum services and capital equipment requirements

Direct Management and Monitoring

• Oversee the management of the Oncology and Haematology Services Group, including regular reviews of establishment, skill mix and levels of delegated authority
• Agree performance objectives for staff and monitor progress
• To be conversant with hospital employment practices and policies and to be responsible for the recruitment of staff within the Group
• Develop and support training and education programmes to facilitate speciality development
• Oversee the investigation of complaints within the Oncology and Haematology Services Group, and ensure appropriate action is taken

Contract Management and Planning

• Contribute to the development of the business plan for the Group in line with the Trust’s objectives for the plan period
• Lead on the centralised delivery of all local and national enhanced services and any other schemes or projects as appropriate
• Ensure activity and quality targets are met

Governance and Risk

• Develop, implement and review the Oncology and Haematology Services Group Governance Strategy and Governance Plan, and ensure they follow the Trust’s Clinical Governance Strategy
• Lead the Group Governance Committee, and ensure it is proactive and effective
• Support the Trust’s Clinical Governance Strategy
• Ensure compliance with all statutory requirements, with particular regard to Health and Safety Legislation, Risk Management, departmental policies and procedures and all corporate policies

Professional

• Lead on professional issues relating to the Oncology and Haematology Services Group
• Represent the Trust on all service issues to external/internal bodies and, where required, represent Group issues to external and internal bodies
• Represent the Trust on the daily escalation calls
• Provide professional advice concerning service issues
• Work with other professional groups to achieve appropriate skill mix
• Establish effective communication with internal and external adjacencies, actively promoting the service professions
• Lead in receiving and resolving highly complex, sensitive and/or contentious information from a number of sources
• Communicate highly complex information to all Oncology and Haematology Services Group staff in a timely and understandable manner, either written or verbal, group or individual
• Communicate specialist and service related information to Divisional Managers and Directors from the Trust, and across related primary care/organisational boundaries
• Use negotiating and persuasive skills to gain agreement/co-operation of multiple agencies as requires.
• Implement and manage high level change within the Group