Band 7 Service Manager - Haematology, Haemophilia & Anticoagulation

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The post holder’s role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities.

Service Delivery, Service Improvement, Excellent Outcomes for Patients
Support the operations manager in developing service development plans to align national direction/strategies and local priorities 

1. Performance Management
1.1    Support the infrastructure which measures performance within the service / directorate (including RTT reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay). Ensure data validation is completed to achieve required national and local RTT targets and milestones. 
1.2    Work across the division to ensure that the emergency access standards are consistently met for all patients.
1.3    Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the Operations Manager and others to avoid future occurrences.
1.4    Work with the Operations Manager to monitor activity levels including outpatients, diagnostics and inpatients. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust.   
1.5    Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement. 
1.6    Participate in monitoring and maintaining compliance with relevant CQC standards.

2. Communication
2.1    Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements. 
2.2    Provides highly complex information regarding performance in a motivational manner which encourages collaborative working in order to deliver against targets.

3. Staff management
3.1    To manage administration and support staff employed within service / directorate 
3.2    Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department. 
3.3    Ensure appraisal is carried out for all staff and training needs are identified with resources.
3.4    Manage mandatory training levels and ensure that service records are kept up to date.
3.5    Be responsible for managing absence rates within the staff group.
3.6    Manage staff expectations particularly around changes to the service/directorate which may impact their job security
3.7    Ensure optimal use of staffing resources and review workforce requirements as required.
3.8    Ensure staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate.
3.9    Ensure that the Trust's policies on conduct and performance are adhered to and communicated effectively to all staff. 
3.10    Ensure that all staff are working to maintain a healthy and safe working environment.
3.11    Participate in disciplinary investigations within the directorate / service 
3.12    Support medical staff colleagues on recruitment of temporary and permanent medical staff
3.13    Support the division to implement the staff survey action plan working with the OD Consultant

4. Bed Management
4.1    Work with clinical colleagues and the site management team to facilitate effective bed management 
4.2    To contribute to decisions on prioritising admissions to ensure national targets are met and where problems are identified taking corrective action in discussion with clinical colleagues.
4.3    To consider reports by the information team, ensuring problems are identified and action taken where potential breaches of target are shown. This may involve immediate action or more long-term capacity planning.
4.4    As part of the divisional rota, attend bed meetings and in liaison with the admissions office staff to confirm or cancel elective admissions.

5. Excellent Experience for our patients, staff and GPs
5.1    Support the promotion of World Class care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.
5.2    Support the development of the divisional action plan to ensure that there is an effective communication cascade 
5.3    Ensure all departmental staff groups are involved in the development and implementation of the QIPP programme and other planned changes
5.4    Ensure that changes to services are fully communicated both within the organisation with staff and patients and with external partners, including GPs, Commissioners. 
5.5    Support the development of the patient experience working group as part of the QIPP programme

6. Business Planning and Management
6.1    Develop, produce and present business plans for the development of services as required and as directed by the Clinical Director and Operations Manager.   
6.2    Interprets national policies and implements local processes and practices to meet compliance business needs.
6.3    Analysing and interpreting complex data in order to deliver well presented information. 
6.4    To plan, organise and arrange activities to link with the overall directorate strategy.

7. Financial Budgetary Management
7.1    Work with clinical coding to ensure targets for clinical coding are met to maximise income in line with payment by results (PBR), ensuring clinicians are engaged in the process.
7.2    To manage delegated budgets effectively and within the resource constraints agreed during budget setting. 
7.3    Support the development of the use of service line reporting to support and inform financial management

8. Information Management
8.1 In conjunction with the Divisional Information Partner ensure that all service entities within the management portfolio are provided with high-quality, well-presented and relevant data reports supporting services in understanding operational efficiency, performance against national and local targets, activity and financial performance, and service size, configuration and potential for growth.

9. Quality/Governance corporate and clinical, patient feedback
9.1    Participate in monitoring and maintaining compliance with relevant CQC standards.
9.2    In conjunction with the Operations Manager, take part in the development of the annual Quality Innovation Productivity Prevention Programme working on activities to implement it as required. 
9.3    Contribute to the achievement of CQUINs relevant to the directorate
9.4    Support the divisional risk and governance team to investigate, plan and implement response to incidences and complaints
9.5    Promote the corporate and clinical governance frameworks within the directorate

10. Represent the Operations Manager
10.1    To represent the Operations Manager as required