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Gloucestershire Health and Care NHS Foundation Trust
About
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
Senior Community Support worker
Closed for applications on: 23-Sept-2025 10:02
Vacancy status: Closed
Closed for applications on: 23-Sept-2025 10:02
Key details
Location
- Site
- Pullman Place
- Address
- Great Western Road
- Town
- Gloucester
- Postcode
- GL1 3NF
- Major / Minor Region
- Gloucestershire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £27,485 - £30,162 Per annum
- Salary period
- Yearly
- Grade
- (Band 4)
Specialty
- Main area
- Community Mental Health
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
We are seeking a compassionate and motivated Senior Community Support Worker to join our dynamic Crisis Resolution & Home Treatment Team. This role is essential in supporting service users with complex mental health needs in their recovery journey, enabling them to remain in their community environment.
Advert
The successful candidate will be involved in delivering care for individuals across Gloucester and the Forest of Dean and supporting the wider MDT of the team. Below is a list of the key specifications for this role (not exhaustive):
- To provide 48hr follow up to service users leaving inpatients
- To provide a review of a service users current home treatment and following this to amend care plans, risk assessments and clustering and ensure all accurate recording of essential data as per Assessment and Care Management Policy
- To discharge patients from the home treatment caseload ensuring appropriate follow up care is in place as per MDT discussions
- To liaise with relevant Statutory and Non Statutory agencies involved in the service users care
- To complete concise comprehensive discharge summaries
- To complete risk assessments in conjunction with the Registered Practitioners and as per the Trust Risk Policy
- To provide formal supervision to Band 3 Community Support Workers
- To work closely with Registered Practitioners to ensure the smooth running of the day to day functioning of the team.
- Provide telephone support to service users in distress
- Provide telephone advice and support to other professionals, emergency services, carers and service users.
Working for our organisation
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Detailed job description and main responsibilities
- Under the supervision of registered practitioners assist in the provision of care and treatment to service users in a community setting, in line with the principles of social inclusion and recovery.
- To act as a care co-ordinator for service users identified and directed by senior practitioners assessing service user’s needs and developing and implementing care plans.
- To provide support, give time to allocated group of service users with more complex needs and thus promote their recovery and maintain them in their community environment.
- To assist the care co-ordinator or key worker to assess, plan, implement and evaluate individual care plans.
- To facilitate access to activities to meet the needs of service users and carers within community settings.
- To participate in induction and support of new staff and students and to co-supervise junior staff.
- To attend and participate in identified training and the staff appraisal process.
Applicant requirements
Person specification
LENGTH AND / OR NATURE OF EXPERIENCE
Essential criteria
- Minimum of 2 yrs experience in a community mental health or social care setting
- Knowledge of relevant legislation e.g. Mental Health Act , Child Protection
- Knowledge and understanding of care planning and risk assessment (completed an Approved course in relation to Risk Assessment).
- Clinical skills training (awareness of physical health and wellbeing).
Desirable criteria
- Knowledge of the CPA process
- Knowledge and understanding of using a Recovery based approach to care.
Qualifications
Essential criteria
- NVQ level 3 or equivalent level of competency based training in a relevant health or social care area PLUS theoretical and practical knowledge to diploma level equivalent, obtained through formal competency training, short courses and experience OR successful completion of approved associate practitioner training or relevant foundation degree or commitment to obtain within 2 years.
- Basic IT skills – word processing
- E –mailing
Desirable criteria
- Some training or qualification in Psychological Intervention e.g. Motivational Interviewing, Counselling, CBT
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential criteria
- Knowledge and Skills in Working with Psychosis
- To have a knowledge of the purpose and process of workload and clinical supervision
Desirable criteria
- Ability to complete Mental State Examinations
Further details / informal visits contact
- Name
- Rob Muse
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 0800 169 0398
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No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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