Server and Network Manager

Detailed job description and main responsibilities

·       Manage the planning, improvement and delivery of IT systems, equipment and services to provide secure and accurate information that will support and enable efficient and effective patient care, using project management skills and methodology with user/stakeholder engagement.

·       Coordinate the procurement, maintenance, upgrading and operating costs of IT Infrastructure and server systems, including hardware and software, where applicable to support best value for money from capital and revenue budgets.

·       Manage IT projects and work packages that support better working and innovation, managing internal and external project staff, supplier and service contracts, producing appropriate project or performance documentation as required.

·       Overseeing cybersecurity measures across infrastructure and server systems, ensuring compliance with security standards, managing risk, and implementing technical controls to protect against cyber threats.

·       Adhere to and manage projects via the Trusts change control policy, taking ownership of the delivery and timescales set out by the change process.

·       Work within and be aware of NHS guidelines that support information governance, information security, data quality and audit.

·       Lead and participate in local and regional meetings and events, as appropriate or other activities relevant to the role.

·       Implement the Trusts goals, ambitions and IT Strategy of the organisation’s business plans in ongoing response to requirements, funding, and investments, within the county, regional and national context

·       Working with the senior members of the Digital services team to identify and develop new processes, policies, practices and systems for the department, including feeding back to the Head of IT Operations and Deputy Head of IT Operations.

·       Ensuring backups and disaster recovery models are robust, fit for purpose and audited in accordance with the trusts policies.

·       Ensure that the day-to-day management of team meets GHC KPIs and end user requirements.

·       To manage staff, providing direction and ad-hoc coaching /training to staff as required to maintain excellent quality standards of service delivery.

·       The Server and Network Manager will be the first line of contact for dealing with any staff concerns, or disciplinary issues from within their team

·       To lead and manage a programme of continual service improvement

·       Ensure that incidents, requests and problems are managed on behalf of end-users throughout their full lifecycle.

·       Prepare and deliver KPI reports in alignment with the Trust’s Service Level Agreement (SLA)

·       Write and present business cases, including identifying service gaps or opportunities for improvement, conducting cost-benefit and impact analyses, engaging relevant stakeholders to gather input and support, aligning proposals with organisational strategic goals, and presenting findings and recommendations to senior leadership for review and approval.

·       Support the development and accuracy of the Digital Services Knowledge base.

·       Act as ambassador for the Digital Services team communicating effectively and clearly; in a polite and courteous manner, providing an excellent ‘front of house’ function for the department.

·       Act as a budget holder for the IT Operations function, managing financial resources, contributing to budget planning, and ensuring cost-effective service provision.

·       Assist with the communication on a range of technical, business, or procedural issues via telephone, email or directly with staff from the GHC or third parties.

·       Comply with all information governance procedures and protocol

·       To contribute towards a personal and team development plan, ensuring technical knowledge is continually improved.

·       The post holder may be required to take part in an on-call Rota providing out of hours IT support.

·       Maintain an up-to-date supplier catalogue to ensure that procurement processes are able to deliver best value to users of the service.

·  To deputise for the Head of IT Operations and Deputy head of IT operations as needed and attending meetings and completing work as required.

·  Operate autonomously using own personal initiative, independent judgement, negotiation, decision making and implementation skills on a daily basis

 The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.

The Trust is required to work in line with the Government’s UK Visa and Immigration Rules and Regulations. For more information about sponsorship for certain roles, please visit - https://www.gov.uk/browse/visas-immigration/work-visas