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The Newcastle upon Tyne Hospitals NHS Foundation Trust
About
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit Newcastle Hospitals NHS Foundation Trust.
Staff Experience and Engagement Facilitator
Accepting applications until: 29-Sep-2025 23:59
Vacancy status: Open
Accepting applications until: 29-Sep-2025 23:59
Key details
Location
- Site
- Regent Point
- Town
- 317 Regent Point
- Postcode
- NE3 3HD
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Fixed term: 5 months (until 29 March 2026)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Grade
- (Band 5)
Specialty
- Main area
- 317 Staff Experience & Engagement
- Interview date
- 23/10/2025
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
As Staff Experience and Engagement Facilitator, the postholder will lead on multiple staff experience and engagement projects and workstreams to enhance the staff experience, improve staff engagement, and support ongoing cultural change. This involves supporting Trust initiatives, promoting the Trust engagement agenda and contributing to the NHS Staff Survey and other relevant staff engagement surveys.
The postholder will have the opportunity to coordinate, manage and facilitate events focused on Staff Experience, as well as leading on administration responsibilities for Staff Experience and Engagement systems. The postholder will be confident in working independently to analyse and problem solve queries in relation to the role, thriving through autonomy to use their knowledge and experience to provide direction and advice to managers and staff in relation to all Staff Experience and Engagement queries. This will also include the ability to coordinate all enquires made to the team, taking appropriate action and where necessary escalating to senior staff to ensure the continuity of effective service provision.
There is a focus for the postholder to work as a team to develop and support a range of staff experience interventions, whilst working in line with the Trust Vision and Values for the ongoing development of the Trust culture.
- Interview Date Thursday 23 October 2025
- 37 Hours 30 Minutes/Week
NO AGENCIES PLEASE
Advert
- Good working knowledge of Office software packages, including Word, Excel, PowerPoint, and Outlook
- Excellent presentations skills, including the ability to create and present information creatively and succinctly
- Excellent communication and interpersonal skills
- Ability to effectively interact with a diverse range of people
- Excellent organisational skills and the ability to prioritise tasks
- Must be approachable and diplomatic
- Self-motivated, with the ability to work effectively with minimal supervision, as part of a team
- Ability to contribute to a team approach and proven experience
- Troubleshooting skills
- Attention to detail and ability to meet tight deadlines
- Ability to develop, and maintain, good rapport and working relationships with relevant stakeholders
- Ability to work with large data sets, formulise summaries and produce presentation documents
- Experience of writing content for communications media
- Experience of presenting information creatively and ensuring it is engaging
- Knowledge of the NHS Staff Survey
- Adaptable/flexible approach to work
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- Develop and manage the Trust Careers Website, ensuring it is fit for purpose, meets business needs and maintains the corporate voice
- Develop and maintain robust local databases, spreadsheets and communication systems as required, ensuring effective and efficient use of these systems in all respects
- Produce briefing, and other communications, to support the Staff Experience and Engagement agenda across the Trust
- Produce documents and reports pertaining to all staff engagement activity. This will require the use of MS Office and other systems on a regular basis
- Ability to create content related to Staff Experience and Engagement. For example, Web Pages, Campaign Plans, Annual Reports etc
- Ability to create content for a range of on-line and off-line staff engagement communication materials
- Maintain own records (both electronic and paper-based)
- Use, retrieve and update information daily from a variety of databases
- Ensure accurate records are maintained in relation to Staff Experience and Engagement activities
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Person specification
Qualifications & Education
Essential criteria
- Educated to degree level or equivalent experience
Knowledge & Experience
Essential criteria
- Evidence of further continuous professional development
- Good working knowledge of Office software packages, including Word, Excel, PowerPoint, and Outlook
- Attention to detail and ability to meet tight deadlines
Desirable criteria
- Experience of writing content for communications media
- Experience of presenting information creatively and ensuring it is engaging
- Knowledge of the NHS Staff Survey
Skills & Abilities
Essential criteria
- Excellent presentations skills, including the ability to create and present information creatively and succinctly
- Excellent communication and interpersonal skills
- Ability to effectively interact with a diverse range of people
- Excellent organisational skills and the ability to prioritise tasks
- Troubleshooting skills
- Ability to develop, and maintain, good rapport and working relationships with relevant stakeholders
- Ability to work with large data sets, formulise summaries and produce presentation documents
- Ability to contribute to a team approach and proven experience
Further details / informal visits contact
- Name
- Jack Burgess
- Job title
- Staff Experience and Engagement Manager
- Email address
- [email protected]
- Telephone number
- 0191 2820735
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