Mae Trac yn falch o bweru recriwtio ar gyfer
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Gwybodaeth
Northumbria Healthcare NHS Foundation Trust is an award winning NHS Foundation Trust which provides hospital and community health services in North Tyneside, and hospital, community health and adult social care services in Northumberland.
Cysylltu
- Address
- Northumbria Healthcare NHS Foundation Trust
- Human Resources Department
- Northumbria House
- 7/8 Silver Fox Way, Cobalt Business Park
- Newcastle upon Tyne
- NE27 0QJ
- Contact Number
- 0191 2031415 Option 2
Administrative Assistant
Closed for applications on: 21-Tach-2025 09:50
Statws y swydd wag: Closed
Closed for applications on: 21-Tach-2025 09:50
Manylion allweddol
Lleoliad
- Gwefan
- Hadrian Health Centre
- Cyfeiriad
- Elton Street West
- Tref
- Wallsend
- Cod post
- NE28 8QU
- Major / Minor Region
- Tyne a Wear
Math o gontract a phatrwm gwaith
- Contract
- Parhaol: Monday & Tuesday 9am - 5pm and Wednesday 11.30am - 7.30pm
- Oriau
- Rhan-amser
- Gweithio hyblyg
Cyflog
- Cyflog
- £24,465 Pro rata, per annum
- Cyfnod cyflog
- Yn flynyddol
- Gradd
- (Band 2)
Arbenigedd
- Prif leoliad
- North Tyneside Talking Therapies
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.
Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Trosolwg o'r swydd
North Tyneside Talking Therapies and North Tyneside Specialist Community Psychology Service are seeking a proactive and dedicated Administrative Assistant to provide comprehensive clerical support across both teams.
The successful candidate will have prior experience working in a dynamic, fast-paced office environment and possess excellent communication skills, both in-person, virtually, and over the telephone. This role requires the ability to handle sensitive and potentially distressing information, communicated both verbally and in writing, demanding resilience and discretion.
Key responsibilities include the ability to effectively prioritise workloads, demonstrate flexibility in response to changing demands, and address urgent queries from staff and patients promptly and professionally.
Candidates must have strong word processing and IT skills, with proficiency in a variety of Microsoft Office applications and be able to use the telephone and computer simultaneously on a daily basis.
Working Hours:
- Monday: 9:00 am – 5:00 pm
- Tuesday: 9:00 am – 5:00 pm
- Wednesday: 11:30 am – 7:30 pm
Flexibility to cover staff absences as needed is essential
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Advert
Handling enquiries from staff, patients, and healthcare professionals via telephone, face-to-face, and online/virtual platforms, ensuring appropriate transfer of calls and accurate, timely recording of information.
Logging referrals from various sources, managing appointment bookings using computer systems, and making and receiving calls as necessary. Dispatch correspondence to patients and healthcare professionals through both postal and electronic channels. Assist with the sorting and distribution of incoming and outgoing mail.
Maintain accurate records of incoming and outgoing goods and services as delegated. Distribute reports, meeting minutes, and other documents as instructed. Utilise various IT systems to support service development and audit activities.
Contribute to the review, redesign, implementation, and evaluation of administrative systems and processes to enhance service efficiency.
Maintain electronic diaries for room bookings and ensure filing systems, both manual and electronic are organised and accessible. Assist in retrieving required information or files as needed. Perform data entry tasks on local databases, Excel spreadsheets, and patient computerised records. Scan documents into the patient record system with accuracy and attention to detail.
Consistently adhere to all relevant policies and procedures. Participate in mandatory training and professional development activities as required
Gweithio i'n sefydliad
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?
Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep.
Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
The post holder will work with individuals from diverse cultural backgrounds and across various age groups, supporting people experiencing a wide range of mental health challenges. They will demonstrate a strong commitment to respecting diversity and promoting equality of opportunity.
They will uphold the importance of individuals’ rights and consistently act in accordance with relevant legislation, policies, and procedures. The post holder will exemplify compassionate and inclusive leadership, contributing to the development of a collective leadership culture within the Trust.
This includes demonstrating a consistent leadership approach that: engages, enables, and empowers others. Utilises coaching techniques to foster ownership of learning and drive quality improvement. Promote effective teamwork and collaboration within and across teams, departments, and organisational boundaries.
Applicants who are members of the Armed Forces, those who have a disability that requires support in the work place (two ticks pledge) and those who have been looked after by the care system as a child or young person (for example, in foster care, children's homes, kinship or local authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Certificate of Sponsorship
Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.
Gofynion yr ymgeisydd
Manyleb y person
Qualifications
Meini prawf hanfodol
- Word processing to RSA level 2 or equivalent experience
- Good standard of general education.
Meini prawf dymunol
- Appropriate NVQ in Admin/customer care
- Audio typing
Experience & Knowledge
Meini prawf hanfodol
- Telephone and reception duties in an office environment.
- General office duties
Meini prawf dymunol
- Previous NHS experience
Skills & Abilities
Meini prawf hanfodol
- Experience of working with the general public
- Working knowledge of computers.
- Experience of working with Microsoft Office applications.
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Ami Brands
- Teitl y swydd
- Admin and Promotions Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0191 295 2775
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