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The Newcastle upon Tyne Hospitals NHS Foundation Trust
About
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit Newcastle Hospitals NHS Foundation Trust.
Industry Support Officer
Accepting applications until: 02-Nov-2025 23:59
Vacancy status: Open
Accepting applications until: 02-Nov-2025 23:59
Key details
Location
- Site
- Regent Point
- Town
- 317 Regent Point
- Postcode
- NE3 3HD
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Fixed term: 21 months (from date of appointment)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £38,682 - £46,580 per annum
- Salary period
- Yearly
- Grade
- (Band 6)
Specialty
- Main area
- 317 Research & Development DT9988
- Interview date
- 25/11/2025
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An opportunity has arisen within the Research and Development (R&D) Office of the Trust for a highly motivated and enthusiastic Industry Support Officer based at Regent Point, Gosforth.
Situated within the Newcastle Joint Research Office (NJRO), which supports both The Newcastle upon Tyne Hospitals NHS Foundation Trust and the Faculty of Medical Science within the University of Newcastle, you will be part of a team ensuring a prompt and efficient service to researchers across both organisations. As part of a wider team, the Industry Support Officer will support feasibility, monitoring and coordination of local site set up processes (including support services, costing and contract negotiations, resource allocation). The Industry Support Officer will support the Trust Industry Manager to provide the local interface between Investigators, Industry, NHS sites, and to ensure that the Trust supports commercial clinical research in a consistent and reliable manner.
The Industry Support Officer must have exceptional organisational skills and have highly developed communication and interpersonal skills. They must be able to respond positively to change, to contribute to developments and to work as a team to support others as the organisation grows.
- Interview Date Tuesday 25 November 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Advert
- As part of a wider team, the Industry Support Officer will support feasibility and actively facilitate the coordination of local site set up processes (including support services, costing and contract negotiations, resource allocation). The Industry Support Officer will support the Trust Industry Manager to provide the local interface between Investigators, Industry, NHS sites, and to ensure that the Trust supports commercial clinical research in a consistent and reliable manner.
- The Industry Support Officer must have exceptional organisational skills and have highly developed communication and interpersonal skills. They must be able to respond positively to change, to contribute to developments and to work as a team to support others as the organisation grows.
NO AGENCIES PLEASE
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
We are seeking a highly motivated and organised Industry Support Officer to join our Research & Development team. This role is pivotal in supporting the delivery of commercial clinical research across the Trust, ensuring efficient feasibility assessments, site setup, and performance monitoring. You will act as a key liaison between investigators, commercial sponsors, NHS services, and national research networks, contributing to the Trust’s reputation for excellence in clinical research. The main duties of the role will include but not restricted to: -
• Feasibility & Site Identification:
Coordinate local feasibility processes for industry-sponsored trials, including investigator identification and resource assessment. Liaise with research teams to manage Expressions of Interest and confirm site capability to national research networks.
• Trial Setup & Coordination:
Support the setup of commercial trials, including contract negotiation, costing, and NHS permission processes. Work closely with support services and the Research & Development team to ensure timely and efficient trial initiation. This is a particularly in response to the new Department of Health & Social Care key performance indicators and portfolio monitoring pl
• Performance Monitoring & Reporting:
Assist in tracking recruitment and performance metrics for industry trials. Provide regular updates and reports to the Trust Industry Manager, NIHR Research Delivery Network (RDN), and other stakeholders.
• Stakeholder Engagement:
Act as a visible and reliable point of contact for commercial sponsors, Contract Research Organisations (CROs), and NIHR RDN staff. Communicate complex and sensitive information across internal and external teams.
• Policy & Service Development:
Contribute to the development and implementation of local and regional research strategies, policies, and procedures. Ensure compliance with national regulations and Trust guidelines.
• Education & Training:
Deliver training sessions on commercial research processes, including trial costing and setup. Maintain up-to-date knowledge of relevant legislation, frameworks, and Trust-specific procedures.
• Information & Data Management:
Use and maintain research databases and reporting tools. Produce documentation and reports using Microsoft Office and other specialist software.
• You will have:
o A degree or equivalent experience in clinical research
o Advanced knowledge of clinical trial setup and governance frameworks (e.g. ICH GCP, Research Governance Framework)
o Excellent organisational and problem-solving skills
o Strong interpersonal and communication abilities
o Advanced IT skills, particularly in Microsoft Office
o Experience working independently and managing multiple projects
This is an exciting opportunity to contribute to high-impact research within a leading NHS Trust. You’ll be part of a collaborative and forward-thinking team, supporting innovation and excellence in clinical trials that improve patient care and advance medical knowledge.
Person specification
Qualifications & Education
Essential criteria
- Educated to degree level or equivalent qualification/ experience/ training or experience of working in clinical research
- Advanced knowledge of terminology used in clinical research (post graduate level equivalent)
- Evidence of continued professional/educational development
Desirable criteria
- Working towards or educated to Master’s level
- Undertaken a management development programme (e.g. LEO)
Knowledge & Experience
Essential criteria
- Advanced knowledge and expertise (to post graduate level or equivalent) regarding the laws, guidelines and frameworks which govern the set up and conduct of clinical research within the UK (includes, but not limited to: SI 2004/1031; ICH GCP; Research Governance Framework; EU Directive)
- Advanced knowledge and expertise in setting up a variety of types of clinical trials/research studies (ideally, in a study/trial co-ordinator role) and the respective approvals and permissions required
- Experience of working in a research environment (NHS, University or industry)
- Facilitation skills and the ability to work with and co-ordinate the work of groups of researchers
- Computer literate and advanced knowledge of key software packages
Desirable criteria
- Knowledge of commercial organisations within research
- Evidence of developing and leading programmes of education/training
Skills & Abilities
Essential criteria
- Ability to effectively communicate with wide range of personnel within healthcare sector
- Excellent interpersonal skills including the ability to build working relationships with department colleagues, NIHR colleagues, Trust staff at all levels and external organisations such as the Ethics Committees, Universities, funding bodies, and other NHS Trusts
- Ability to work under pressure balancing conflicting workloads
- Ability to work independently with initiative and maintain confidentiality
- Ability to negotiate, acting in a tactful and confident manner to achieve the desired results
- Be proactive and work methodically
- Ability to coordinate collection of data to agreed timescales
- Advanced IT skills, specifically in use of Microsoft Office Applications, to underpin the ability to create and/or develop reporting tools
- Clear and legible handwriting
Further details / informal visits contact
- Name
- Layla McMullen
- Job title
- Industry Manager
- Email address
- [email protected]
- Telephone number
- 07355028750
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