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The Newcastle upon Tyne Hospitals NHS Foundation Trust
About
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit Newcastle Hospitals NHS Foundation Trust.
Study Support Service Facilitator
Accepting applications until: 02-Nov-2025 23:59
Vacancy status: Open
Accepting applications until: 02-Nov-2025 23:59
Key details
Location
- Gwefan
- Trustwide
- Tref
- 317 Trustwide
- Cod post
- NE1 4LP
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Fixed term: 52 months (Until 31 March 2030)
- Oriau
- Full time - 37.5 hours per week
Salary
- Cyflog
- £38,682 - £46,580 per annum
- Cyfnod cyflog
- Yearly
- Gradd
- (Band 6)
Specialty
- Prif leoliad
- 317 RRDN NENC Study Support
- Dyddiad y cyfweliad
- 20/11/2025
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Trosolwg o'r swydd
The Study Support Service Facilitator is responsible for supporting the delivery of services within the NIHR Regional Research Delivery Network (RRDN) Study Support Service and facilitating the effective delivery of studies through the system while enhancing strategic capacity and capability.
You will be responsible for engaging with multiple partners across the region, fostering collaboration and coordination through the facilitation of communities and events. You should be able to be proficient in research costs and attribution tools and supporting regional organisations with their data requirements. The coordination and expertise of the post holder will contribute significantly to the overarching goals of the RDN.
- Interview Date Thursday 20 November 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Advert
The post holder will act as a liaison between various stakeholders to ensure effective communication and alignment of objectives.
The role will require the ability to understand and interpret complex information, data and situations to make decisions and recommendations on plans. This may include communicating and presenting to a variety of audiences.
The post holder will provide support for the delivery of the Study Support Services in line with national standards and effectively lead study set-up, acting as the ‘Main NIHR Network Contact’ for the purpose of performance monitoring, tracking and assisting activities related to effective study conduct and delivery. In addition, you will assist stakeholders to undertake feasibility, capability and capacity evaluations so organisations can deliver studies in a timely manner and support sponsors to undertake accurate and timely uploading of recruitment data to national portfolio systems.
Gweithio i'n sefydliad
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
The role will line manage a Study Support Service Officer. Line management of staff members will include undertaking staff reviews to identify training and development needs, and establishing how those needs will be met, and managing performance against agreed
objectives. The postholder will ensure the same review processes take place for all staff with the defined function via appropriate line management arrangements and that skills and capabilities exist to meet current and future business needs.
Person specification
Education and Qualifications
Meini prawf hanfodol
- Postgraduate Diploma or specialist training relevant to the role
- Degree
- Evidence of continual professional development
Meini prawf dymunol
- Degree in health or science discipline
Knowledge and Experience
Meini prawf hanfodol
- Understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Understanding of key RDN customers and their needs
- Understanding of governance and legislative framework for clinical research in the NHS
- Knowledge of scientific, research and medical terms commonly used in health and care research
- Knowledge of the research study lifecycle
- Specialist knowledge of RDN Portfolio eligibility (including terms and conditions) and of cost attribution (ACoRD, SoECATs, NCVR)
- Experience of working in a health and care research environment
- Experience of administration within an organisational environment, including administering and servicing meetings
- Experience of supporting the delivery of health and care research support services
- Experience of using data systems in understanding and supporting performance
- Experience of providing high quality customer centric services
- Experience of working as part of effective collaborations and partnerships
- Experience of supporting with the management of projects and programmes
Meini prawf dymunol
- Experience of facilitating continuous improvement projects
Skills and Abilities
Meini prawf hanfodol
- Ability to communicate clearly with multi-disciplinary staff at all levels and across organisations
- Ability to work independently in accordance with SOPs, while supporting the broader activities of a team
- Logical approach to problem solving and ability to be objective
- Ability to prepare and deliver presentations and reports to a high standard
- Ability to analyse, interpret and present complex information
- Ability to coordinate and meet targets for project management
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
- Ability to be tactful and diplomatic
Further details / informal visits contact
- Enw
- Deborah Jackson
- Teitl y swydd
- Research Operations Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07885239550
- Gwybodaeth i gefnogi eich cais
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