Waiting List Officer

Job overview

An exciting opportunity has arisen for a Band 3 Waiting List Officer within the Family Health Board.  If you are enthusiastic, organised and well-motivated we want you to join our waiting list team. 

This is an ideal opportunity to showcase your skills in supporting Women's Services to achieve full theatre utilisation and excellent waiting list maintenance to provide a quality patient experience.  This position requires excellent organisational and communication skills to ensure our 18 Week Waiting times are met. 

The successful candidate will need to demonstrate experience of working in a fast-paced environment to ensure robust and timely management of Waiting Lists. You will work alongside a range of Consultants and Admin teams, therefore it is essential that you have the ability to build relationships and maintain a professional approach. 

If you have a pro-active approach, are a problem solver and your passion is to support and put the patient’s needs at the forefront, then this is the ideal role for you.  

• Interview Date Thursday 20 November 2025
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

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If successful, you will be responsible for co-ordinate waiting lists in an efficient manner by liaising with consultants and other Admin teams to ensure waiting lists are accurate, well utilised and maintained to standard in line with the Trust’s waiting times and the Trust’s Patient Access Policy. 

•    NHS IT Systems 
•    NHS Waiting list experience/knowledge  
•    Knowledge of 18 Week pathways  
•    Patient confidentiality
•    Good communication skills
•    Demonstrates problem solving skills
•    Highly motivated and able to motivate others 
•    Patient Focused
•    Ability to meet deadlines 

You should be self-motivated, reliable and well organised with excellent communication and interpersonal skills. Be able to demonstrate knowledge of waiting lists and be able to work efficiently and methodically with good attention to detail without direct supervision. The post holder should be flexible to the needs of the service with a positive and proactive attitude.

The post holder will be required to have excellent communication skills, be able to prioritise workload effectively with excellent attention to detail.

The role is fast paced and you must be able to deal with sensitive and contentious information.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

•    Freeman Hospital
•    Royal Victoria Infirmary (RVI)
•    Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
•    Newcastle Dental Hospital
•    Newcastle Fertility Centre
•    Northern Centre for Cancer Care, North Cumbria
•    Northern Genetics Service
•    Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. 

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust