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Bromley Healthcare
About
Bromley Healthcare is one of the UK's leading providers of community health services running services in Bromley, Bexley, Greenwich, Croydon, and Lewisham.
They put clinicians in the driving seat taking the best that the NHS has to offer, removing the bureaucracy and focusing on high-quality healthcare.
Source = www.bromleyhealthcare.org.uk
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Complex Case Pathway Coordinator
Accepting applications until: 23-Nov-2025 23:59
Vacancy status: Open
Accepting applications until: 23-Nov-2025 23:59
Key details
Location
- Gwefan
- Orpington College
- Cyfeiriad
- 72 Blenheim Road
- Tref
- Orpington
- Cod post
- BR6 0TE
- Major / Minor Region
- Kent
Contract type & working pattern
- Contract
- Permanent
- Oriau
- Part time - 22.5 hours per week (Over 3 days per week)
Salary
- Cyflog
- £35,763 - £43,466 Inc HCAS Per annum pro rata
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 5)
Specialty
- Prif leoliad
- Safeguarding
Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.
Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.
Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.
Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.
Trosolwg o'r swydd
Complex Case Pathway Coordinator - Band 5
£34,521 - £41,956 Inc HCAS Per annum pro rata
Permanent
Part time - 22.5 hours per week (Over 3 days per week)
Do you thrive on bringing people together to solve complex challenges? Are you passionate about making a difference for individuals who are struggling to engage with health and care services? If so, this could be the perfect opportunity for you.
We’re looking for a Complex Case Pathway Coordinator to play a pivotal role in improving outcomes for adults experiencing self-neglect, particularly where non-engagement with health interventions is a key factor.
This post recognises the complexity of coordinating multi-agency responses and aims to strengthen collaboration between health partners across Bromley. You’ll work closely with GPs, primary care teams, and other professionals to ensure that those at risk of self-neglect receive the right support, at the right time, from the right services.
Based within the Bromley Healthcare Safeguarding Service and line-managed within the Adult Safeguarding Team, you’ll act as a bridge between agencies — facilitating communication, arranging and minuting meetings, developing effective pathways, and helping to shape a more coordinated approach to care
If you’re a proactive problem-solver with strong partnership-working skills and a passion for safeguarding, we’d love to hear from you.
Proposed interview date, week commencing 8th December 25
Advert
The Complex Case Pathway Coordinator will lead in the coordination of self-neglect cases, which are being managed through the Complex Case Pathway/ Framework.
The role includes completing all administrative, information and organisational duties to ensure maximum outcomes from Complex Case Pathway meetings. The post-holder will be highly conscientious, organised, with excellent communication, planning and people skills in order to effectively manage the main duties and responsibilities set out below.
Gweithio i'n sefydliad
Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.
Compensation is contingent upon NHS experience and current banding/pay point.
We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
The post holder will:
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Coordinate self-neglect cases managed through the application of the Complex Case Pathway/ Framework.
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Act as a point of contact, proactively developing strong working relationships with key stakeholders across the local health and social care system, signposting to the Complex Case Pathway.
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Support the first agency identifying self-neglect, raising awareness of the most appropriate and proportionate options available to respond to such cases.
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Facilitate Complex Case Pathway meetings, demonstrating excellent planning, communication, and engagement. This includes scheduling all Complex Case Pathway Meetings; managing agenda items, circulating the relevant papers/ information to MDT members in advance, writing and circulating minutes.
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Collate and disseminate learning and multi-agency action plans arising from self-neglect cases raised through the pathway, to a high standard and in a timely manner.
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Share information in line with legislation, statutory guidance and local protocols.
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Support the making of onward referrals as appropriate, thereby improving patient care and outcomes.
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Utilise strong communication skills, in line with the target audience (patients/ stakeholders/ board level/ large groups) and as appropriate when managing sensitive, difficult and distressing information/ situations.
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Contribute to the design and delivery of awareness training across the local health system, improving the confidence of staff to deal with patients displaying self-neglect in a safe and empathetic way.
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Utilise sound knowledge of the Mental Capacity Act, ensuring its principles are applied with an appropriate balance between managing risk and protection from harm.
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Act as a point of escalation should barriers in health and social care systems be encountered that cannot be resolved at local level.
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Responsible for the collation, analysis, validation and on-going reporting of data and performance reports, presenting data in various formats, to satisfy both internal and external requirements.
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Use analytical skills to identify data quality concerns and use professional judgement to determine ways to address these, escalating such matters when appropriate.
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At contract end period produce a closing report including trends, issues, lessons learnt and place-based recommendations for the improvement in the multi-agency response to self-neglect cases.
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Monitor and improve the standard of service delivery via the implementation of clinical governance procedures such as audit and the development of protocols.
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Identify and implement improvements to business support and routine reporting arrangements, ensuring consistency, efficiency, and effectiveness.
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Develop and/ or input into business plans, securing the necessary information to inform transformation and sustainable change, supporting the ongoing improvement of service delivery for patients who self-neglect.
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Have a strong knowledge of IT systems, including EMIS and Radar, to enable patient research, documentation and successful reporting.
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Ensure all recorded information is accurate, up to date, factual and in line with current entry coding guidance.
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Undertake duties in an autonomous manner, with tasks prioritised and advice sought from the relevant professional lead as appropriate.
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Work using discretion, judgement and critical analysis skills for example, managing emails and taking appropriate action.
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Manage different Complex Case Pathway cases concurrently, safely and effectively.
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Travel borough wide, as necessary.
For further details regarding the role please read the attached Job description & Person specification.
Applicant requirements
Person specification
Qualifications
Meini prawf hanfodol
- Relevant Diploma OR equivalent experience
Meini prawf dymunol
- Registration/ previous registration with a professional body
- Previous clinical experience in community healthcare/ NHS
Information Technology
Meini prawf hanfodol
- IT literacy including use of iPads, iPhones & Laptops
- A range of IT skills including Microsoft Office (Word, Excel & Powerpoint) and EMIS
Specific Skills
Meini prawf hanfodol
- Excellent communication skills (verbal & written) with the ability to persuade and influence
- Able to communicate complex and sensitive information effectively to different stakeholders
- Capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Ability to work collaboratively with a range of stakeholders
- Ability to accept appropriate degree of responsibility and recognise boundaries of role
- Ability to build positive relationships across different organisational boundaries and influence a range of stakeholders
- Ability to travel across the borough to liaise with professional staff
- Sound knowledge of the Mental Capacity Act
Meini prawf dymunol
- Experience of working in a role with similar responsibilities
- Experience of giving presentations/ delivering training to a wide variety of audiences
- Experience in communications and stakeholder engagement/ management
Experience
Meini prawf hanfodol
- Previous experience of working in a health or social care setting, or another appropriate public sector role that has directly transferrable skills
- A comprehensive knowledge and understanding of health, social care and safeguarding terminology
- Sound knowledge and significant experience of Safeguarding Practice, specifically self-neglect
- Experience of carrying out reviews/ audits to improve service delivery and patient care
Meini prawf dymunol
- Experience of working in the community/ NHS
Personal Qualities
Meini prawf hanfodol
- Knowledge of our business
- Committed to and demonstrates Bromley Healthcare values
- Committed to improving services, with an ability to monitor and evaluate service delivery
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Ability to analyse and interpret information, preempt and evaluate issues, and recommend and appropriate course of action to address the issues
Meini prawf dymunol
- Ability to anticipate stakeholder needs
Further details / informal visits contact
- Enw
- Zoe Burridge
- Teitl y swydd
- Named Adult Safeguarding Lead
- Cyfeiriad ebost
- [email protected]
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